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GENERAL TERMS FOR DOMESTIC CARRIAGE OF PASSENGERS & LUGGAGE OF SPRING AIRLINES CO., LTD.


CONTENTS

Chapter I General Provisions

Chapter II Carriage Restrictions & Refusal

Chapter III Passenger Tickets

Chapter IV Ticket Price & Taxes

Chapter V Ticket Booking

 

Chapter VI Seat Reservation

Chapter VII Flight Time, Flight Cancellation &   Alteration

Chapter VIII Ticket Changes

Chapter IX Cancellation Policies

Chapter X Loss of Passenger Ticket

 

Chapter XI Overbooked Flights

Chapter XII Plane Taking

Chapter XIII Baggage Transportation

Chapter XIV Passenger Behaviors on Aircraft

Chapter XV Passenger Services

 

Chapter XVI Continuous Transport

Chapter XVII Liability for Damages &Limit of   Indemnity

Chapter XVIII Administrative Procedures

Chapter XIX Validity and Amendments

Chapter I General Provisions 

Article 1In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain normal transport order of domestic passengers and luggage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the general terms for carriage of domestic passengers and luggage have been developed (hereafter referred to as “The Terms”) based on relevant laws, regulations and rules.

Article 2 The terms hereof apply to any domestic carriage by air through which Spring Airlines transports passengers, luggage with airplanes and accepts payment for providing such services as well as any free carriage it approves of.

Article 3 The following expressions are used in the terms hereof.

(1) Domestic carriage by air: Refers to carriage by air where the point of departure, scheduled stop and place of destination are all within the People's Republic of China according to the passenger carriage contract.

(2) Carrier: Refers to public air transport enterprise that's engaged in carriage of passengers, luggage or cargos with civil aircrafts, including domestic carriers, carriers from Hong Kong, Macau and Taiwan as well as foreign carriers.

(3) Spring Airlines: Spring Airlines is a carrier. Its English name is Spring Airlines Company Limited., or Spring Airlines in English for short. Our two-character and three-letter codes are 9C and CQH, respectively; our IATA code is 089; our websites are www.ch.com, and m.ch.com.

(4) Spring Airlines' Air Transport Regulations: Other provisions on transportation management of passengers and their luggage. They are developed and published by Spring Airlines and only take effect as of the day the passenger tickets are issued, including but not limited to applicable ticket price and conditions for application.

(5) Sales Agent: Refers to enterprises that are engaged in sales commission of civil air transport.

(6) Authorized Sales Agent of Spring Airlines (hereafter referred to as "Authorized Sales Agent"): Refers to sales agent that collects agency fee from Spring Airlines and at the same time, is engaged in civil air transport selling operation within Spring Airlines' scope of authorization according to Spring Airlines' commission. 

(7) Ground Service Agent: Refers to enterprises engaged in ground service agency business of civil air transport.

(8) Authorized Ground Service Agent of Spring Airlines (hereafter referred to as “Authorized Ground Service Agent”): Refers to ground service agent that collects agency fee from Spring Airlines and at the same time, is engaged in offering ground service for civil air transport within Spring Airlines' scope of authorization according to Spring Airlines' commission. 

(9) Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.

(10) Group Passenger: Refers to passenger who is a member of a group of 10 or more people sharing the same voyage, date of flight, flight and cabin class and paying group ticket fare.

(11) Child: Refers to anyone who is over the age of 2 (included) but under the age of 12 as of the day he or she starts travelling.

(12) Infant: Refers to anyone who is under the age of 2 as of the day he or she starts travelling.

(13) Seat Reservation: Refers to reservation for seats, cabin classes or luggage weight, volume booked by passengers. 

(14) Booking class: The booking class is determined by passenger information, ticket fare, available services, and change/cancellation policies. Booking classes are defined using a capital letter from A-Z, or a capital letter and a number (e.g. M or P1).

(15) Primary booking class: Equivalent to booking class.

(16) Secondary booking class: Used to define differences within a primary booking class. The passenger services and change/cancellation policies are the same, regardless of the secondary booking class. The secondary booking class is defined by the last letter in the class code (if there is only one letter, there is no secondary booking class). For example, if the booking class is MA, the secondary booking class is A, and the passenger services/change and cancellation policies for class M apply.

(17) Contract Unit of Spring Airlines (hereafter referred to as “Contract Unit”): Refers to any unit or individual that signs seat reservation or ticket contract with Spring Airlines.

(18) Flight: Refers to flight flown according to scheduled air route, date and time by relevant carrier.

(19) Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out before booking their tickets so that the carrier or its authorized sales agent may handle their reservation and issue passenger tickets according to the sheet.

(20) Valid Identity Document: Refers to the identity certificate that passengers need to show while they are buying their tickets and checking in per the request of government authorities, such as resident identification card, valid passport, military identification, officer’s card, soldier card, certificate for nonmilitary cadres or retired cadres, student card for minors under 16, residence booklet, birth certificate for infants, as well as other certificates approved by public security department.

(21) Passenger Tickets: Refer to vouchers called “passenger tickets and luggage tickets” that are issued by the carrier or its authorized sales agent, including the contents of the carriage contract conditions, statement, notice as well as the flight coupon and passenger coupon and so forth. Passenger tickets are usually issued as paper tickets and electronic tickets.

(22) Electronic Tickets: Refer to the valid transport document in electronic form that is sold by Spring Airlines or its authorized agent and entitles passengers the right to travel. It's the electronic substitute of paper passenger tickets.

(23) Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by the carrier and its authorized sales agent while passengers are booking their electronic tickets. It also serves as a reminder of passenger’s itinerary.

(24) Connecting Passenger Tickets: Refer to passenger tickets that cover two or more flights.

(25) Return Passenger Tickets: Refer to passenger tickets that take passengers from one place to another and back to the point of departure via the original route.

(26) Conjunction Tickets: Refer to passenger tickets issued to passengers in conjunction with another set of passenger tickets, and together the two form a single carriage contract.

(27) DayRefers to calendar day, a period of time divided by UTC time or local time, 24 hours counting from zero o’clock of any day to zero o’clock of the next day. In the terms hereof, Beijing time applies. When it comes to giving notice, the day when the notice is sent does not count; When it comes to confirming the period of validity of passenger tickets, the issuing date of passenger tickets and the day when the flight leaves do not count.

(28) Scheduled Tickets: Refer to passenger tickets with scheduled flight, date of flight and booked seat.

(29) Open Tickets: Refer to passenger tickets with neither definite flight number, date of flight nor seat number.

(30) Flight Coupon: Refers to the component marked "valid for carriage" in paper passenger tickets. It means that the flight coupon applies to the carriage between two specified locations.

(31) Passenger Coupon: Refers to the component marked "Passenger Coupon" in paper passenger tickets and is always held by passenger.

(32) Regular Rate: Refers to the highest rate for economic class seat published by price administration and administrative department in charge of civil aviation that is applicable to regular adult passenger during the application period of the rate. Subject to the rules at the time when any change has been made to the price control method.

(33) Special Ticket Price: Refers to other rate lower than regular rate that comes with certain restrictions for use.

(34) Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than the number of seats actually allowed to be sold.

(35) No-Show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board the plane because their travel documents are not in keeping with relevant provisions.

(36) Missing flightRefers to the circumstance where passengers fail to catch their flights after checking in at the airport of departure or at any scheduled stop.

(37) Taking Wrong Flight: Refers to the circumstance where the flight taken by any passenger is not the flight specified on his or her passenger ticket.

(38) Luggage: Refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience. Unless otherwise specified, it includes passengers' checked and unchecked baggage.

(39) Checked Luggage: Refers to the luggage that's been issued a luggage ticket and handed over by the passenger to the carrier to tend.

(40) Unchecked Luggage: Refers to luggage and carry-on items that passengers take into the cabin and look after by themselves under Spring Airlines’ consent. Unchecked luggage should be within the variety, number, weight and volume specified by Spring Airlines.

(41) Carry-On Item: Refers to small pieces of item that Spring Airlines allows passengers to carry on themselves on their flight.

(42) Luggage Ticket: Refers to the component in the passenger ticket that's related to passenger's checked baggage.

(43) Luggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination written on it and tied to or stuck to corresponding checked luggage.

(44) Time of Departure: Refers to the time from passengers’ already boarding to the airplane door’ closing.

(45) Cut-Off Time for Check-In: Refers to the time that the airline company specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

(46)Scheduled Stop: Refers to the midway airport that’s listed as a stop on passenger tickets beside the point of departure and place of destination. 

(47) StopoverRefers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the point of departure to the place of destination.

(48)Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier or other carrier in the middle of their journey while they are travelling from the point of departure to the place of destination.

(49) Loss: Refers to any direct, actual loss happens during the air transport provided by Spring Airlines or any other service associated with the carriage, including any loss caused by death, injury, delay, loss, damage or other reasons. 

(50) Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.

 

Chapter II Carriage Restriction & Refusal

Article 4 Restriction on Carriage

(I) Passengers who need special care and can only be transported under certain conditions due to their physical or mental conditions, including unaccompanied minors, infants, sick and disabled passengers, pregnant women, the blind, deaf-mute, criminals or suspects and so forth. Only when Spring Airlines’ air transport provisions are met can such passengers be transported under Spring Airlines’ prior consent and special arrangement as occasion requires. Consult Spring Airlines for relevant transportation provisions and conditions mentioned above.

(II) Restriction on Number of Passengers: For safety concerns, Spring Airlines puts a limit on the number of passengers for every flight based on airplane model. The upper limit for the number of passengers on Airbus A320 is 5.

Article 5 Refusal of Carriage

Spring Airlines may refuse to transport any passenger and his or her luggage for safety concerns or based on reasonable judgment. Spring Airlines has the right to refuse to transport certain passengers and/or their luggage for one or more of the following reasons:

(I) In order to follow the provisions of China's relevant laws, regulations, government regulations as well as other normative documents;

(II) When passengers' behavior, age, mental or physical conditional is not suitable for air travel, or may make other passengers uncomfortable or disgusted, or may cause any danger or harm to themselves or other people or property;

(III) When passengers fail to observe the provisions of China's relevant laws, regulations, government regulations as well as other normative documents, or fail to follow Spring Airlines' relevant provisions;

(IV) When passengers refuse to go through security check;

(V) When passengers fail to pay the applicable ticket price, expenses and fail to honor their credit payments with Spring Airlines;

(VI) When passengers fail to show their valid travel documents;

(VII) When the tickets presented by the passengers are proved to be illegally acquired, or not purchased from Spring Airlines or its authorized agent, or have already been reported lost or stolen, or counterfeit, or not the flight coupon altered by Spring Airlines or its authorized sales agent or that the flight coupon has been altered;

(VIII) When the person who shows the passenger ticket is not the one whose name is filled in Colum "Passenger Name";

(IXWhen it's proven that the seat reservation record associated with the passenger ticket presented by any passenger is invalid;

(X) When passengers fail to follow Spring Airlines' instructions on safety or security issues;

(XI) When passengers fail to follow the smoking ban or electronic device ban on the plane;

(XII) When passengers have records of bad behaviors on flights and Spring Airlines has every reason to believe that such behaviors may happen again;

Article 6 Arrangements for passengers who have been declined carriage

Spring Airlines shall handle passengers who have been declined according to the following rules:

(I) Tickets of passengers who fall under the circumstance described in Paragraph 1, Article 5 of the terms hereof will be handled as involuntary refund described in Article 36 of the terms hereof.

(II) Tickets of passengers who fall under the circumstances described in Paragraph 2, 3, 4, 10, 11 and 12 of Article 5 of the terms hereof will be handled as voluntary refund described in Article 37 of the terms hereof.

(III) As for those who fall under the circumstance described in Paragraph 5 of Article 5 of the terms hereof, according to Paragraph 2 of Article 11, they will have to make up the fare or tax shortage or be handled as voluntary refund described in Article 36 of the terms hereof and get a refund for the tickets they already paid for.

(IV) Passengers who fall under the circumstance described in Paragraph 6, Article 5 will have to change their flight, and date voluntarily as described in Article 37 of the terms hereof or be handled as no-show described in Article 55.

(V) As for passengers who fall under the circumstances described in Paragraph 7, 8 and 9 of Article 5, Spring Airlines reserves its right to withhold their passenger tickets and may seek help from relevant authorities when necessary.

 

Chapter III Passenger Tickets

Article 7 General Provisions

(I) Passenger tickets are the preliminary evidence for the formation of carriage contract by air and carriage contract conditions between the carrier and the passenger specified on the passenger tickets. Carrier only provides carriage for the passengers who hold the passenger tickets issued by the carrier or its authorized agent, or those who hold other transport documents that are issued by Spring Airlines or its authorized sales agent so as to serve as the proof of payment or partial payment. Passenger tickets shall always remains to be the property of Spring Airlines. The contract conditions or information for passengers listed on passenger tickets are the summary of certain clauses under the transport regulations.

(II) Passenger ticket is nominative and may only be used by passenger whose name on the tickets is consistent with the information on relevant valid identity document.

(III) Passenger tickets are non-transferrable. Transferred tickets are invalid and non-refundable. If the passenger ticket is not shown by someone who has the right to check in or refund the ticket, but Spring Airlines still offers carriage service or gives the refund to the person who shows the ticket in accordance with its transport regulations or relevant operation procedures, Spring Airlines shall assume no responsibility for the person who originally has the right to check in or refund the tickets, unless Spring Airlines is fully aware of the situation but intentionally does so.

(IV) Passenger tickets may not be altered. Altered passenger tickets are invalid and non-refundable.

(V) Unless there's special explanation or may be otherwise inferred from the context, the meaning of the term “Passenger Tickets” used in the terms hereof include both paper tickets and electronic tickets.

(VI) Requirements for Using Passenger Tickets

1. Passenger holding electronic ticket may not be checked in unless he or she shows a valid ID.

2. Passenger holding paper ticket should show valid ID and valid paper ticket when he or she is checking in. Those who show broken paper tickets or tickets that have been altered by someone else other than Spring Airlines or its authorized sales agent may not be checked in.

3. Connecting tickets must be used in accordance with the voyage listed on the passenger tickets and starting with the airport of departure. Passengers shall not end their trip early at their scheduled stops without Spring Airlines’ consent. Otherwise their passenger tickets will be deemed as invalid and Spring Airlines will not accept such tickets.

4. The cabin class must be specified on every flight coupon and Spring Airlines will not accept any flight coupon before the seat and date are finalized. For flight coupon with no booked seat, Spring Airlines should make seat reservation for the passenger according to the passenger's application, applicable ticket price and the seat availability on the flight the passenger applies for.

5. Passengers should finish all of the trips listed on their passenger tickets before they expire.

6. Scheduled tickets only apply to passenger tickets with specified carrier, date of flight, flight no. and cabin class; while open tickets may only be used after the seats are finalized.

Article 8 Ticket Validity

The validity of regular-price ticket is one year as of the day the ticket holder starts travelling; if none of the tickets are used, the validity of the tickets are one year as of the day the tickets are issued.

The validity of special-price tickets is subject to the air transport regulations of Spring Airlines.

Ticket validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.

 

Article 9 Extension of Ticket Validity

(I) In the event that any passenger fails to travel within the validity of his or her passenger ticket due to any of the following reasons that are Spring Airline's fault,  his or her ticket will be extended to first flight on which Spring Airlines is capable of providing a seat according to cabin class he or she already paid for:

1. When the flight on which the passenger has already made a seat reservation is cancelled;

2. The scheduled stops of the flight cancelled contain the passenger's point of departure, destination or stopovers;

3. When Spring Airlines fails to properly fly according to flight schedule

4. When Spring Airlines makes the passenger miss the connecting flight on which he or she has already booked a seat;

5. When Spring Airlines replaces the passenger's cabin class;

6. When Spring Airlines fails to provide the seat that the passenger has already booked.

II Under the circumstance where Spring Airlines fails to provide seats for regular-price ticket holders or special-price ticket holders who enjoy the same validity as regular-price ticket holders according to the cabin class of the tickets when they are making seat reservations, the validity of their tickets may be extended to the first flight on which Spring Airlines is capable of providing a seat according to cabin class they already paid for, though the extended period shall be no more than seven days.

(III) If any passenger fails to travel within the validity of his or her ticket due to illness, unless there're other rules on the ticket price he or she already paid for, Spring Airlines will extend his or her ticket till he or she is capable of travelling again according to his or her medical certificate, or to the earliest flight where Spring Airlines is able to provide seat class equivalent to the fare that the passenger already paid for at the place where the passenger cuts short his or her trip. Under the circumstance where the unused flight coupons contain one or multiple scheduled stops, extension of the passenger's ticket shall not be longer than three months as of the day when the passenger becomes able to travel again according to his or her doctor's note. In this case, Spring Airlines may also extent the ticket of the accompanying direct relative of the passenger with no self-care ability.

  Under the circumstance where any passenger passes away during the trip, the passenger's companion's ticket may be altered by canceling the shortest duration of stay or extending the period of validity. In the event that the passenger's direct relative passes away during the trip, the tickets of the passenger and his or her accompanying direct relative may also be altered. However, such alteration shall not be made before a death certificate is received and the extended period shall not be longer than 45 days as of the date of death.

 

Chapter IV Ticket Price & Taxes

Article 10 Applicability of Ticket Price

(I) The ticket price only applies to the carriage by air from the airport of departure to the airport of destination. It doesn't include the surface transport between the airport and downtown or between airports. Tax and fees required by the government or relevant authorities as well as fees that the airport operator or carrier charges upon approval of the government or relevant authorities are not included in passenger ticket price. Such taxes or fees shall be paid by passengers.

II Passenger ticket price is the applicable price on the day any passenger purchases his or her ticket. After the ticket is sold, the fare shall not be changed even if the ticket price has been readjusted.

(III) The ticket price published by Spring Airlines applies to direct flights. In the event that any passenger demands to stop by or transfer to other flights, the ticket price should be calculated by adding the actual segments together.

(IV) Special-price ticket holders should follow various conditions that come with such special price.

Article 11 Payment of Ticket Fare

(I) Passenger should pay for his or her ticket in the currency and mode required by the government. Unless the passenger has reached any agreement with Spring Airlines, all ticket fares should be paid in cash.

(II) Under the circumstance where the fare collected is inconsistent with the applicable ticket price or where there’s mistake in the calculation, relevant passenger should make up the shortage or Spring Airlines should return the overcharged money to the passenger in accordance with Spring Airlines' air transport regulations.

(III) Except for special offers, the unit of all ticket prices is 10 yuan; any other expenses Spring Airlines charges or pays are all in Renminbi and the mantissa shall be always rounded off. 

Article 12 Special Ticket Price

IDisabled veterans and the people's police who are disabled while on duty may buy plane tickets at 50% of the regular adult rate for the same flight by showing their Veteran's Certificate of the People's Republic of China and Disabled Police Certificate of the People's Republic of China.

(II) The rate for children is 50% of the regular adult rate for the same flight and there will be a seat for every child.

(III) The rate for infants is 10% of regular rate and there's no separate seat for infants; you may buy a child ticket if your baby needs a separate seat. Every adult passenger is allowed to take one baby for free and the extra babies will be charged as children.

(IV) Ticket Price for Stretcher Passenger: depends on whether seats need to be removed. If not, the price will be comprised of two parts, the passenger's individual ticket and the surcharge for the passenger's stretcher, among which the individual ticket costs 80% of the regular rate (50% for children); the surcharge costs 80% of two regular-price tickets for the segment where the passenger will be using his or her stretcher. In the case where seats need to be removed, the passenger will have to pay for the tickets for the seats removed and each seat costs 80% of regular ticket.

(V) Special Offer Tickets. The conditions for special offer tickets sold on Spring Airlines' websites, www.ch.com and m.ch.com, are subject to the rules published on the websites.

(VI) Group passenger ticket price applies to passengers defined in Paragraph 10, Article 3 of the terms hereof. Passenger who buys infant, child tickets shall not be counted toward the total number of group members. Group-ticket holders should follow Spring Airlines' special provisions.

Article 13 Special ticket price may come with conditions that restrict or waive passengers' right to endorse, alter or return their tickets. Passengers are encouraged to choose ticket price that suits their needs.

 

Chapter V Ticket Booking

Article 14 Means of Ticket Booking

Passengers may buy their tickets at Spring Airlines' websites, ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

Article 15 Rules on Ticket Booking

(I) Passengers should make truthful declaration of important information such as valid ID, contact number in accordance with Spring Airlines' provisions while buying tickets. Passengers must fill out the Seat Reservation Form when they are buying tickets from ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

(II) Valid certificate of child or infant's date of birth should be provided while buying child or infant tickets.

(III) Passengers under restricted transport should provide Spring Airlines with relevant evidence and may not buy any ticket without Spring Airlines' consent.

Article 16 Every passenger should hold his or her own passenger ticket.

Article 17Spring Airlines and its authorized sales agent should sell one-way, connecting or return tickets according to passengers' demands.

Article 18 There should be clear information on passenger services during flight delay and cancellation in various ticket booking links such as Spring Airlines' ticket offices or websites.

 

Chapter VI Seat Reservation

Article 19 Spring Airlines should provide seats according to the seat classes that the passengers booked.

Article 20After making seat reservation, passengers may check in by the passenger tickets they already booked.

Open tickets may not be used before finalizing the seats with Spring Airlines. For scheduled tickets, seats should be finalized while buying tickets from Spring Airlines.

Article 21 Only after passengers pay for their tickets in accordance with the procedure and time frame specified by Spring Airlines and get the confirmation from Spring Airlines or its authorized sales agent can the reservation be deemed finalized; any reservation that has not be confirmed by Spring Airlines or its authorized sales agent may not be deemed as finalized.

Article 22 Under the circumstance where connecting- or return-ticket holders fail to catch the flight they have ready booked or fail to tell Spring Airlines to keep the onward or return flight specified on their tickets, Spring Airlines has the right to cancel the passengers’ reservations for the follow-up flights. However, if the passengers have informed Spring Airlines beforehand, their reservations shall still remain valid.

Article 23 Passengers must provide accurate and complete personal information (such as valid identity information, address, phone number, etc.) to Spring Airlines for seat reservation and service arrangements. Meanwhile, passengers authorize Spring Airlines to keep their personal information and pass such information on to relevant departments of Spring Airlines, other relevant carriers or providers or relevant services. 

Article 24 Spring Airlines may specify the beginning and end of the time frame for seat reservation based on its actual operation and may temporarily stop accepting reservation for any flight if necessary.

Article 25 Group passengers should purchase their tickets within the specified or previously agreed time frame after making their seat reservations, otherwise Spring Airlines won't hold the seats for them.

 

Chapter VII Flight Time, Flight Cancellation & Alteration

Article 26 Flight Time

Spring Airlines will try its best to transport its passengers and luggage according to the flight schedule that takes effect as of the day the travel begins. However, the flight schedule or schedule list at any other places are for passengers' reference only. It's not a constituent part of the air transport contract.

Spring Airlines shall not be held responsible for any mistake or omission in the Flight Schedule or other published flight timetables, unless such loss is caused by Spring Airlines' deliberate rash action or non-action when it already knows that it may result in loss for the passengers. Spring Airlines shall assume no responsibility for the interpretations of the departure, arrival time, date or flight made by its representative, employee or agent, either.

 

Article 27 Flight Cancellation & Alteration

Under any of the following circumstances, Spring Airlines may change the plane model or cancel, suspend, alter, delay or postpone any flight as per regulations without giving prior notice:

(I) In order to follow China's laws, government regulations and orders;

(II) In order to ensure flight safety;

(III) For other uncontrollable reasons.

Article 28 Under any of the circumstances described in Article 27, Spring Airlines fails to provide passengers with seats (including cabin class) that they have already booked, or fails to land in the passengers' scheduled stops or destination, or cause the passengers to miss their connecting flights that they have already booked due to flight cancellation or delay, Spring Airlines will take the passengers' reasonable needs into account and take one of the following measures:

(I) Arrange follow-up Spring Airlines flights with available seats for the passengers

II) Change the voyage listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights, and return the difference between the fares, excess baggage charges and other service fees to the passengers and passengers will not be asked to make up for the shortage.

(III) Handle the passengers as involuntary refunds described in Article 36 of the terms hereof.

Article 29 Services for Passengers whose flights are delayed, or cancelled

Spring Airlines should handle passengers whose flights got delayed, or canceled according to Article 85, 86, 87, 88 and 89 of the terms hereof, respectively.

 

Chapter VIII Passenger Ticket Alteration

Article 30 In the event that any passenger intends to alter his or her flight, date, cabin class after booking the ticket, Spring Airlines and its authorized sales agent should actively handle the passenger's demand according to its actual capability.

Article 31 Involuntary Alteration

(I) When any passenger's flight is canceled, advanced, delayed or that the passenger's voyage is altered or Spring Airlines fails to offer him or her the original seat, Spring Airlines should let the passenger take its follow-up flight in priority or handle it as involuntary refund described in Article 36 of the terms hereof. In the event that any passenger's cabin class is altered due to Spring Airlines’ fault, Spring Airlines will give the passenger back the difference between his or her new and original tickets and the passenger will not be asked to make up for the shortage.

(II) Unless otherwise agreed, requests for involuntary alteration should be made before the time of departure for the first follow-up flight on which Spring Airlines is able to offer empty seats. Passengers applying for involuntary alterations not within the above mentioned time will be handled as involuntary refund described in Article 36 of the terms hereof.

Article 32 Carrier Alteration

Passengers who intend to change their carriers voluntarily after buying their tickets will be handled as voluntary refunds described in Article 37 of the terms hereof. Passengers who intend to change their carriers due to any of the reasons listed in Paragraph 1, Article 37 of the terms hereof will be handled as involuntary refunds described in Article 36 of the terms hereof.

Article 33 Voluntary Alterations

(I) Under the circumstance where any passenger who intends to change his or her flight and/or date after buying the ticket, unless it's otherwise specified in Paragraph 2, 3, 4 and 5 in the clause hereof, Spring Airlines and its authorized sales agent should handle it as specified in the table below based on the seat available and time at its disposal and according to Spring Airlines' air transport regulations (the rebooking policy varies depending on the seat class (Economy or SpringPlus).

Economy class:

Booking class (primary booking class)

Secondary booking class

Time of change

At least 24 hours before the scheduled departure time    

2–24 hours before the scheduled departure time  

Less than 2 hours before the scheduled departure time

After the scheduled departure time

Y, W


Free of charge

Rebooking fee = 5% of the original fare

Rebooking fee = 10% of the original fare

Rebooking fee = 30% of the original fare

S, H, V, L, M

A, B, C…X, Y, Z

Free of charge

Rebooking fee = 5% of the original fare

Rebooking fee = 10% of the original fare

Rebooking fee = 30% of the original fare

N, Q, T, X, U, E

A, B, C…X, Y, Z

Rebooking fee = 5% of the original fare

Rebooking fee = 10% of the original fare

Rebooking fee = 20% of the original fare

No changes permitted

R1–R4

A, B, C…X, Y, Z

No changes permitted

P (P1–P5)


No changes permitted

B, O, D, J, G, G1, G2


No changes permitted

SpringPlus:

Booking class (primary booking class)

Secondary booking class

Time of change

At least 24 hours before the scheduled departure time    

Less than 24 hours before the scheduled departure time    

After the scheduled departure time

Y


Free of charge

Rebooking fee = 5% of the original fare

Rebooking fee = 10% of the original fare

S, H, V, L, M

A, B, C…X, Y, Z

Free of charge

Rebooking fee = 5% of the original fare

Rebooking fee = 20% of the original fare

N, Q, T, X, U, E

A, B, C…X, Y, Z

Rebooking fee = 5% of the original fare

Rebooking fee = 5% of the original fare

No changes permitted

R1-R4

A, B, C…X, Y, Z

Rebooking fee = 50% of the original fare

Rebooking fee = 50% of   the original fare

No changes permitted

P, P1


Rebooking fee = 50% of the original fare

Rebooking fee = 50% of   the original fare

No changes permitted

P2–P5, B, O, D, J, G, G1, G2


No changes permitted

II Disabled veterans and the people's police who are disabled while on duty may change their tickets for free on presentation of the Certificate for Revolutionary Disabled Army Man of the People’s Republic of China and Certificate of Disability Pension for People’s Police of the People’s Republic of China.

(III) Alteration for infant-ticket holders is free of charge.

(IV) The rebooking policies for booking class Y apply to child tickets.

(V) Alteration request of group ticket holders will be handled as voluntary refund for group passengers described in Article 38 of the terms hereof.

 

Chapter IX Refunds

Article 34 In the event that Spring Airlines fails to provide the carriage in accordance with the carriage contract or that the passenger voluntarily intends to alter his or her travel arrangement, Spring Airlines should refund all of or part of the passenger ticket that hasn’t been used according to relevant regulations in the chapter hereof.

(I) Refunds are divided into voluntary refunds and involuntary refunds. Voluntary refunds refer to the circumstance where passengers intend to return their tickets after booking them due to their own reasons. Involuntary refunds refer to the circumstance where passengers have to return their tickets after booking them due to the carrier's fault, weather, government or other force majeure, among which carrier's fault includes: foreseeable and avoidable reasons that Spring Airlines may overcome such as improper aircraft maintenance, poor flight deployment, business or crew dereliction of duty and so forth.

(II) Passengers should fill out Spring Airlines’ refund form should they intend to get refunds for their tickets. Passengers must provide all used flight coupons and passenger coupons or the original copy of their e-ticket itinerary for refunds.

Article 35 General Provisions on Refunds

(I) In the event that Spring Airlines fails to provide carriage service according to relevant carriage contract due to any of the reasons listed in Paragraph 1, Article 9 of the terms hereof, passengers who demand refund shall be handled as involuntary refunds as described in Article 36 of the terms hereof.

(II) Passengers who demand refunds because they voluntarily intend to change their travel arrangement shall be handled as described in Article 37 of the terms hereof.

Article 36 Involuntary Refunds

(I) Passengers who demand refunds due to flight cancellation or delay over three hours (including delay of known flight schedule that's over three hours) shall be handled as voluntary refunds; all ticket fare shall be returned for refunds issued at the airport of departure; and ticket fare for the unused segment shall be returned for refund issued at the passengers' scheduled stops according to the price of the tickets booked by the passengers, though it shall not be more than the full price paid for the original tickets. And there will be no refund charge. 

(II) In the event that any flight lands in an unscheduled airport and the flight gets cancelled or the flight has been delayed for three hours ((including delay of known flight schedule that's over three hours) due to the carrier's fault listed in Paragraph 1, Article 34 of the terms hereof, and certain passenger demands refund in this case, the ticket fare for the segment from the landing airport to the airport of destination shall be returned to the passenger according to the class of the passenger's ticket, though the refund shall not be more than the full price paid for the original tickets.

(III) Under the circumstance where any flight has to land in an unscheduled airport and the flight gets cancelled for the day due to non-carrier reasons such as weather, government or other force majeure, the passengers' refund requests shall be handled as involuntary refunds described in Paragraph 2 of Article 36 of the terms hereof; In the event that the flight does not get cancelled and certain passenger wants to end his or her journey, the ticket for the unused segments may not be refunded.

Article 37 Voluntary Refund

(I) Unless otherwise specified in Paragraph 2, 3, 4, 5, 6 and 7 in the article hereof, voluntary refund request of passengers will be handled as listed in the table below (the cancellation policy varies depending on the seat class (Economy or SpringPlus)):

Economy class:

Booking class   (primary booking class)

Secondary   booking class

Time of   cancellation

At least 24   hours before the scheduled departure time  

2–24 hours   before the scheduled departure time  

Less than 2   hours before the scheduled departure time

After the   scheduled departure time

Y, W


Cancellation   fee = 5% of the original fare

Cancellation   fee = 10% of the original fare

Cancellation   fee = 20% of the original fare

Cancellation   fee = 50% of the original fare

S, H, V, L,   M

A, B, C…X,   Y, Z

Cancellation   fee = 5% of the original fare

Cancellation   fee = 10% of the original fare

Cancellation   fee = 20% of the original fare

Cancellation   fee = 50% of the original fare

N, Q, T, X,   U, E

A, B, C…X, Y, Z

Cancellation   fee = 10% of the original fare

Cancellation   fee = 20% of the original fare

Cancellation   fee = 30% of the original fare

Non-refundable

R1–R4

A, B, C…X, Y, Z

Non-refundable

P, P1–P5


Non-refundable

B, D, I, O,   G, G1, G2


Non-refundable

J


Fully   refundable

SpringPlus:

Booking   class (primary booking class)

Secondary   booking class

Time of   cancellation

Before the   scheduled departure time  

After the   scheduled departure time

Y


Cancellation   fee = 5% of the original fare

Cancellation   fee = 10% of the original fare

S, H, V, L,   M

A, B, C…X, Y, Z

Cancellation   fee = 5% of the original fare

Cancellation   fee = 20% of the original fare

N, Q, T, X,   U, E

A, B, C…X, Y, Z

Cancellation   fee = 10% of the original fare

Non-refundable

R1–R4

A, B, C…X,   Y, Z

Cancellation   fee = 65% of the original fare

Non-refundable

P, P1


Cancellation   fee = 65% of the original fare

Non-refundable

P2–P5, B, D, I, O, G, G1, G2


Non-refundable

J


Fully   refundable

 

Note: The airport construction fee and bunker adjustment surcharge already charged will also be refunded along with the ticket fare.

(II) Disabled veterans and the people's police who are disabled while on duty may refund their tickets for free on presentation of the Certificate for Revolutionary Disabled Army Man of the People’s Republic of China and Certificate of Disability Pension for People’s Police of the People’s Republic of China.

(III) Refunds for infant-ticket holders are free of charge.

(IV) The cancellation policies for booking class Y apply to child tickets.

(V) Passengers who demand refund due to illness need to provide Spring Airlines with a diagnosis proof and bill issued by county-level or above medical institution before the specified time of departure of the flight and will not be charged refund fee. Companion of sick passenger should go through the refund procedures along with the sick passenger should he or she intends to get refund for his or her ticket as well. In the case that there's more than one companion, only one of them can refund his or her ticket for free while the others will be handled as voluntary refunds.

(VI) Connecting- and return ticket holders will be charged refund fees for various segments as involuntary refunds described in Paragraph 1, Article 37of the terms hereof and Spring Airlines' relevant operation regulations.

(VII) In the event that passengers voluntarily end their journey at any scheduled stop of the flight, the ticket fare for their unused segments may not be refunded.

Article 38 Group Passengers

Voluntary refund request of group passengers shall be handled in accordance with the following provisions:

(I) The provision applies to group tickets that cost 40% (included) of the regular rate or above and the number of passengers who demand refunds shall not be more than 10% of the total number of group passengers. Group tickets that cost less than 40% of the regular rate shall be handled according to Article 37 of the terms hereof.

(II) Group-ticket holder who makes voluntary refund request 72 hours (included) before the specified time of departure of the flight will be charged 20% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(III) Group-ticket holder who makes voluntary refund request 48~72 hours before the specified time of departure of the flight will be charged 30% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(IV) Group-ticket holder who makes voluntary refund request 24~48 hours before the specified time of departure of the flight will be charged 50% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(V) Tickets of group-ticket holder who makes voluntary refund request within 24 hours of the flight or after the specified time of departure of the flight will be voided and his or her ticket fare will not be refunded. However, the airport construction fee and bunker adjustment surcharge collected will be refunded.

(VI) Group passengers who hold connecting, return tickets will be charged refund fee for various segments according to Paragraph 2, 3 and 4 of Article 38 of the terms hereof should they intend to refund their tickets.

 

Article 39 Time Limit for Refunds

Passengers should inform Spring Airlines before their tickets expire should they intend to get refunds. Otherwise Spring Airlines has the right to deny their request.

Article 40 Location for Refunds

Passengers should go to Spring Airlines' ticket office for refunds. You may consult Spring Airlines for more information. Voluntary refunds of group passengers may only be handled at the ticket office where the tickets are sold.

Article 41 Refund Method

 Spring Airlines will return the ticket fare to the passengers in the same way they pay for the tickets. In the event that the passengers pay for the tickets with credit card or debit card, Spring Airlines has the right to return the money to the original card the tickets are paid with within 30 workdays.

Article 42Payee of Refund

(I) Spring Airlines has the right to refund the ticket for the passenger whose name is on the passenger ticket only.

(II) Under the circumstance where the passenger specified on the ticket is not the one who paid for the ticket and there are restrictions for refund listed on the ticket, Spring Airlines should return the ticket fare to the payer or the person specified by the payer according to the restrictions for refund.

(III) Passenger who demands refund should show his or her valid ID: if the payee of refund is not the passenger specified on the ticket, valid IDs of both the passenger and the payee are required.

(IV) Spring Airlines will return the ticket fare to the person who holds all of the unused flight coupons and passenger coupons or the original copy of the e-ticket itinerary and meets the provisions in Paragraph 1, 2 and 3 of Article 42. It shall be deemed as legitimate refund and Spring Airlines will also be absolved from its responsibility.

 

Chapter X Loss of Passenger Ticket

Article 43 Report the loss of missing passenger tickets

(I) In the event that all or part of any passenger's ticket is lost or damaged, or that the paper ticket shown by the passenger does not include the passenger coupon nor the unused flight coupon, the passenger should report his or her loss in written form.

(II) Passengers need to show their valid IDS when reporting their loss; if the applicant is not the passenger himself or herself, valid IDs of both the passenger and the applicant are required, so is a written application. 

(III) Under the circumstance where all or part of any passenger's ticket has already been used or refunded by someone else before the passenger reports his or her loss, Spring Airlines shall not be held responsible.

Article 44 Rebooking Tickets

In the event that any scheduled ticket is lost and the passenger who intends to continue to take the flight specified on the lost ticket or the follow-up flight, he or she needs to repurchase his or her ticket again; any passenger who lost his or her e-ticket itinerary does not need to repurchase ticket and may complete his or her journey with a valid ID if he or she doesn't need to apply for reimbursement.

Article 45 Refunds for lost tickets

(I) Paper tickets should be refunded with materials and evidence specified in Paragraph 2, Article 43 of the terms hereof as well as repurchased passenger coupon after they are verified by Spring Airlines within 30 days after the lost tickets expire.

Article 46 Termination of Ticket Loss Report

(I) Any passenger who finds the original copy of his or her ticket within the period of validity after reporting his or her loss may go to Spring Airlines' ticket office for termination of ticket loss report.

(II) Passenger who applies for termination of ticket loss report should provide the staff of Spring Airlines with: a photocopy of the passenger's valid ID, the original copy of the application for ticket loss and the lost ticket recovered.

 

Chapter XI Passenger Ticket Overbooking

Article 47 Compensation for Overbooking

(I) In order to meet the travel demands of more passengers, Spring Airlines may oversell certain flights that are likely to have spare seats just so that more passengers can catch their desired flights.

(II) In the case of overbooking and the flight is unable to meet the demand of the passengers who have already made seat reservations, Spring Airlines will first consult those who are willing to take the follow-up flight or cancel their trip. Under the circumstance where there are not enough volunteers, Spring Airlines will deny some passengers the right to board the plane.

(III) Spring Airlines will compensate passengers who fail to take the original flight due to overbooking in the following ways:

1. Passengers who wish to cancel their ticket will receive 200 RMB compensation. The cancellation fee will not apply.

Compensation is determined based on the original fare and the length of the delay (the difference between the scheduled departure time of the original flight and the actual departure time of the replacement flight):

Delays of less than 2 hours: 20% of the original fare or 200 RMB, whichever is higher.

Delays of 2–4 hours: 40% of the original fare or 400 RMB, whichever is higher.

Delays of 4–8 hours: 60% of the original fare or 600 RMB, whichever is higher.

Delays of more than 8 hours: 100% of the original fare  or 800 RMB, whichever is higher.

Compensation will be rounded to the nearest whole number.

2. Passengers who choose to refund their tickets will be handled as involuntary refunds and will not be charged refund fees; passengers who choose to take Spring Airlines' follow-up flight will be handled as voluntary refunds and will not be charged alteration fee.

(III) Under the circumstance where Spring Airlines is unable to provide any flight that leaves on the same day, after getting the passengers' consent, Spring Airlines may endorse them to other carrier's flight that leaves on the same day and the endorsement fee shall be borne by Spring Airlines.

(IV) In the case of overbooking of connecting flights, cash compensation is available for oversold segments according to above mentioned provisions. Services such as free alteration, refund and board and lodging may be arranged for the follow-up segments according to the passengers' schedule.

(V) In the event that the time of the follow-up flight is over 4 hours (included) later than the original flight, Spring Airlines will arrange free standard room with washing facilities for passengers according to Paragraph 1, Article 85 of the terms hereof, offer free surface transportation between the airport and the hotel and help the passengers with their check-in procedures.

Article 48 In the case of flight overbooking, priority will be given to passengers in the following order:

(1) Passengers traveling on urgent state business, including accompanying passengers.

(2)         Passengers with special needs for whom Spring Airlines has made prior arrangements

(3)         Group passengers

(4)         Passengers with a confirmed seat on a connecting flight with a short connection time.

(5)         Passengers with proof of an urgent need to travel (e.g. passengers whose visa is about to expire).

Article 49 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant querying channels. In principle, the terms in Section 11 (Overbooked Flights) are consistent with the Spring Airlines Policy on Overbooked Flights published on the Spring Airlines website. Please refer to the Spring Airlines Policy on Overbooked Flights for matters not mentioned herein. In the event of a conflict between these two documents, the terms in the Spring Airlines Policy on Overbooked Flights shall apply.

Chapter XII Plane Taking

Article 50 General Provisions

(I) Passengers should arrive at the airport within the time frame prescribed by Spring Airlines to complete all their check-in formalities such as having their tickets and luggage checked and collecting their boarding passes by their passenger tickets and valid IDs.

(II) In the event that any passenger fails to make it to Spring Airlines’ check-in counter or get ready for the trip, Spring Airlines may cancel the seat booked by the passenger just so that the flight will not be delayed. Spring Airlines shall assume no responsibility for the passenger’s loss and any expense caused thusly.

(III)The time when Spring Airlines starts checking in passengers is usually no later than 90 minutes before the flight’s time of departure and the cut off time for check-in is 45 minutes before the flight’s time of departure. However, the cut off time may vary from airport to airport so passengers should follow the rules of each airport.

(IV)           Spring Airlines and its ground service agent should open up the check-in counter on time to take the passengers’ tickets in accordance with relevant regulations, and check them in without delay.

(V)             Article 51 Passengers’ luggage and free carry-on items must go through security check before they check in.

(VI)           Article 52 Spring Airlines has to right to decline any passenger who is not allowed to fly according to China’s relevant regulations. And the tickets they purchase will be handled as voluntary refunds described in Article 37.

(VII)        Article 53 No-Show

(VIII)      Any passenger demands alteration or refund after missing his or her flight shall be handled as voluntary alteration described in Article 33 or voluntary refund described in Article 37.

(IX)           Article 54 Missing Flight

(I)             Missing flight caused by passenger’s own fault shall be handled as no-show described in Article 53.

(II)          In the event that any passenger misses his or her flight due to Spring Airlines’ fault, Spring Airlines will arrange for the passenger to take the follow-up flight possible as early as possible. If the passenger wants to refund his or her ticket in this case, it shall be handled as involuntary refund described in Article 36 of the terms hereof.

(III)        Article 55 Taking Wrong Flight

(IV)         

(I)      In the event that any passenger takes the wrong flight, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. However, the passenger will not be asked to return the overcharge nor demanded payment for the shortage. In the event that the passenger intends to end his or her trip at the wrong arrival airport, he or she will not be asked to return the overcharge nor demanded payment for the shortage either.

(II)   Under the circumstance where any passenger takes the wrong flight due to Spring Airlines’ fault, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. And the passenger will be handled as involuntary refund described in Article 36 of the terms hereof should he or she want to refund his or her ticket.

(III)  

(IV)  Chapter XIII Luggage Transportation

(V)    Article 56 General Provisions

(VI) Spring Airlines accepts luggage that contains items in keeping with Paragraph 35, Article 3 of the terms hereof only.

(VII) Luggage transported by Spring Airlines is divided into checked luggage and unchecked luggage according to the responsibility for transportation.

(VIII)            State prohibited articles, articles restricted for transport, dangerous goods as well as other items that smell or may stain the plane shall not be deemed as luggage or secretly carried in checked luggage. Spring Airlines may refuse to accept or stop the carriage of such items should it find any while collecting the luggage or during transportation.

(IX) Article 57 Items that may not be transported as luggage

(X)    The following items may not be deemed as luggage or secretly carried in checked luggage, nor taken into the cabin:

(I)      Hazardous Article

1Locked luggage containing dangerous goods (e.g. lithium batteries and/or fireworks). This includes briefcases, safes, and other luggage secured with a password or security features (with the exception of luggage that meets the requirements in DGR 2.3.2.6).

2Lighters containing unabsorbed liquid fuel (other than liquefied gas), lighter fuel, and lighter refills. 'Strike-anywhere' matches are not permitted.

3Explosives, detonators, pyrotechnic material, or replicas/imitations of these items.

4Flammable or explosive substances, including compressed and liquefied gas, flammable liquids and solids, spontaneously combustible substances, water-reactive substances, and organic/inorganic oxidants.

5Toxic substances, including cyanide and toxic pesticides.

6Corrosive substances, including sulfuric acid, hydrochloric acid, nitric acid, batteries containing liquid electrolyte, sodium hydroxide, and potassium hydroxide.

7Radioactive materials, including radioisotopes and other radioactive substances. When carried by staff members of the Organization for the Prohibition of Chemical Weapons (OPCW) on official travel as carry-on or checked baggage, instruments containing radioactive material exceeding the radioactivity limits specified in Table 2-12 of the Technical Instructions For The Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (e.g. chemical agent monitors (CAM) and/or rapid alarm and identification device monitors (RAID-M)).

8Disabling devices containing an irritant or incapacitating substance, such as tear gas, pepper spray, and other harmful substances.

9Devices containing liquid oxygen and medical oxygen devices for personal use.

10Lithium batteries recalled by the manufacturer for safety reasons, lithium-ion batteries/battery packs with a Watt-hour (Wh) rating greater than 160 Wh, lithium-metal batteries/battery packs with a lithium content in excess of 8 g (apart from lithium battery-powered wheelchairs or mobility devices), or lithium batteries with an unspecified lithium content or capacity (e.g. unlabeled batteries, or batteries with an illegible label).

11Samsung Galaxy Note 7.

12. Electroshock weapons (e.g. tasers).

13. Other items that may endanger the safety of the aircraft, such as strong magnetic materials that may interfere with on-board instruments and substances with strong, irritating odors.

14.Small gaseous oxygen cylinders or air cylinders for medical use.

15.Safety matches or lighters for personal use.

16.Securely packed cartridges for weapons (class 1.4S, UN0012 or UN0014).

17.Camping stoves and fuel containers that have contained a flammable liquid fuel.

18.Avalanche rescue backpacks.

19.Fuel cell systems and spare fuel cartridges that power portable electronic devices.

20.Wheelchairs and other mobility devices containing non-spillable batteries.

21.Personal transporter powered by lithium batteries.

(II)   Guns, including various imitation toy gun, gun-shaped lighter as well as various other assault weapons, though sports equipment does not count.

(III) Ordnance, police weapon.

(IV) Controlled knives.

(V)    Living animals, except for small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(VI) Other dangerous goods restricted for carriage according to ICAO, IATA-DGR and national regulations.

Article 58 Items that may not be transported as checked luggage

Items that demand special care, such as important documents and materials, negotiable securities, currency, draft, jewelry, precious metal and its products, silverware, valuables, antiques and paintings, fragile articles, perishable articles, samples, travel documents and so forth may not be deemed as checked luggage or secretly carried in checked luggage. Instead, they should be taken into the cabin as carry-on items.

Spring Airlines shall assume liability for loss or damage of above mentioned items carried secretly in checked luggage as common checked luggage only.

Article 59 Items restricted for carriage

The following items may only be transported provided that they are in keeping with Spring Airlines' air transport conditions and approved by Spring Airlines:

(I) Items such as precision instrument, electric appliance and so on should be consigned as goods; they must be properly packed in case certain passenger insists on transporting them as checked luggage and the weight of such items may not be counted toward the passenger’s free baggage allowance and will be charged excess baggage charges.

(II) Sports equipment, including guns and ammunition for sports purposes.

(III) Small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(IV) Diplomatic pouch, confidential documents.

 

(V) Folding wheelchair or electric wheelchair that passengers use during their travel.

(VI) Sharp tools and blunt tools besides controlled knives, such as kitchen knife, fruit knife, table-knife, knife craft, scalpel, scissors as well as steel file, axe, bat, hammer and so on, should be transported as checked luggage.

(VII) Dry ice, alcoholic drinks, smoking set, medicine, cosmetics and so forth that passengers need during their travel.

Article 60 Checked Luggage

(I) Checked luggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:

1. Suitcases, travelling bags and handbags must be locked;

2. Two or more pieces of luggage can’t be lashed into one piece;

3. Do not attach any other items to your luggage;

4. Bamboo basket, net bag, straw rope and straw bag may not be used as the outer packaging of luggage;

5. Passenger’s name, detailed address and phone number should be clearly written on their luggage;

6. Saw dust, risk husk, turfgrass chippings may not be used as backing inside any luggage.

(II) Each piece of checked luggage should not be over 50kg nor should it be larger than 40×60×100cm. Luggage heavier or larger than above mentioned rules shall not be checked in without Spring Airlines’ prior consent.

Article 61 Unchecked Luggage

Every passenger is allowed to take one piece of unchecked luggage into the cabin provided that it's not over 7kg nor larger than 20×30×40cm, otherwise it should be transported as checked luggage.

Article 62 Free Baggage Allowance

(I) Unchecked luggage in keeping with Article 61 of the terms hereof may be transported for free.

(II) Spring Airlines will charge excess baggage charge for checked luggage beyond free baggage allowance according to Article 63 of the terms hereof.

(III) Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their luggage provided that they can prove that they are travelling together at the same time, same place or by other means.

(IV) The handicapped can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.

Article 63 Excess Baggage Charge

(I) If the total weight of any passenger’s checked luggage and unchecked luggage is over the passenger’s free baggage allowance, the excess weight will be deemed as excess baggage and charged excess baggage charge.

(II) An excess baggage ticket should be issued for excess baggage charge collected.

(III) The rate for passengers’ excess baggage is 1.5% of the regular ticket price per kilogram in renminbi and the mantissa shall be rounded off. 

Article 64 Value Declaration

(I) Passengers may declare the value of their checked luggage when each kilogram of their luggage is worth more than 100yuan.

(II) The declared value of checked luggage shall not be greater than the actual value of the luggage and the maximum limit is 8,000 yuan per passenger. Spring Airlines has the right to refuse to accept any luggage that’s over such limit or when it finds the declared value of the luggage objectionable and the passenger refuses to have his or her luggage examined.

(III) Spring Airlines charges a valuation charge that is 5‰ of the value of the weight that’s over the limit prescribed in Paragraph 1, Article 64 according to the value declared by relevant passenger. The amount will be represented in renminbi and the mantissa shall be rounded off.

(IV) Value-declared luggage is not included in free baggage allowance.

Article 65 Right to Decline Carriage

I) Spring Airlines has the right to refuse to accept luggage that is or contains any item listed in Article 57 of the terms hereof.

(II) Spring Airlines has the right to refuse to check in any luggage that is or contains any item listed in Article 58 of the terms hereof.

(III) Under the circumstance where any passenger carries any item that falls under Article 59 of the terms hereof and the passenger fails to or refuses to follow Spring Airlines' transportation restrictions, Spring Airlines has the right to refuse to accept such item for carriage.

(IV) In the event that the shape, packaging, volume, weight or nature of any passenger's luggage is not in keeping with Spring Airlines' rules, Spring Airlines has the right to demand passenger to improve such noncompliance; and it has the right to refuse to accept such luggage when it's not properly improved.

Article 66 Right of Search

Spring Airlines may check passengers' luggage in the passengers' presence for safety concern; it may even check passengers' luggage together with relevant authorities when necessary. In the event that any passenger refuses to accept such inspection, Spring Airlines has the right to refuse to transport his or her luggage.

Article 67 Requirements for Luggage Collection & Transportation

(I) Passengers must check their luggage in by valid passenger tickets. Spring Airlines should accurately record the number of pieces and weight the checked luggage.

(II) Check-in and luggage collection may only be done on the date when the flight leaves.

(III) Spring Airlines should tie a ticket tag to every piece of checked luggage and hand the identification coupon to the passenger. Unchecked luggage approved by Spring Airlines will be taken into the cabin and taken care of by the passengers themselves after they have been weighed together with the checked luggage.

(IV) In the event that any passenger intends to check in any controversial luggage, Spring Airlines should get the passenger's consent and tie a waiver luggage tag to it so as to absolve Spring Airlines from its corresponding transportation responsibility.

Article 68 Luggage Transportation

(I) Passengers and their checked luggage should be transported by the same flight. In the event that any passenger is separated from his or her checked luggage under exceptional circumstances, Spring Airlines should give the passenger an explanation and arrange for it to be transported by follow-up flight first where the carrying capacity allows.

(II) Passenger's excess baggage should be transported along with the passenger by the same flight provided that the carrying capacity of the airplane allows. Under the circumstance where the carrying capacity does not allow and the passenger refuses to have it transported by follow-up flight, Spring Airlines may refuse to accept such luggage.

Article 69 Small animals and service dogs

69.1 Small animals include domestic dogs, cats, birds, and other pets.

Wild animals, animals with unusual body shapes or animals that may cause injuries (such as snakes) do not fall into this category.

69.2 The cargo hold on most aircraft is not supplied with oxygen, therefore small animals are not accepted for carriage.

69.3 Service dogs are specially trained to help people with disabilities. There are various types of service dog, including assistance, guide, and hearing dogs.

69.4 Service dogs accompanying disabled passengers are accepted for carriage in the cabin. Each disabled passenger is entitled to travel with one service dog. Each flight can accommodate a maximum of four service dogs.

69.5 Passengers traveling with a service dog must submit an application when making a reservation, no later than 48 hours before the scheduled departure time. A copy of the service dog's certification documentation and health certificate must be submitted together with the application.

69.6 The passenger is responsible for the carriage of their service dog to the airport and must present the dog's certification documentation and health certificate during check-in.

69.7 Service dogs must complete security procedures before boarding. Passengers will be requested to empty the dog's waste bag before proceeding through security.69.8 The passenger assumes full responsibility for his or her service dog. Spring Airlines shall not be held liable for any injury to, illness or death of service dogs unless such damages are solely due to its negligence.

69.9 Food and food containers for service dogs are not counted as part of the free carry-on baggage allowance.

69.10 Service dogs must be leashed before boarding and are forbidden from occupying a seat or running through the cabin.

The dog's muzzle may be removed if consent is obtained from neighboring passengers.

69.11 Service dogs that travel on domestic flights must be accompanied by official documentation and a health certificate issued by the relevant quarantine authorities.

69.12 Service dogs that travel on international flights must be accompanied by the following documentation:

(i) Health Certificate and Rabies Vaccination Certificate issued by the Chinese animal and plant quarantine authorities.

(ii) Entry, exit, or transit permit.

(iii) Other documentation required by the destination or transit country (refer to the requirements of the relevant country for details).

Article 70 Luggage in Violation of Regulations

Checked luggage or unchecked luggage that contains any prohibited article, restricted article or dangerous good specified by the government shall be deemed as luggage in violation of regulations. Spring Airlines shall handle such luggage in accordance with the following provisions:

(I) For luggage in violation of regulations found at the airport of departure, Spring Airlines should refuse to accept it in accordance with Article 65 of the terms hereof; if the luggage is found after being collected, Spring Airlines has to right to cancel the carriage or continue to transport it after taking relevant items out, and the excess baggage charged collected shall not be refunded.

(II) Spring Airlines should stop transporting luggage in violation of regulations after finding it at any airport of scheduled stop and the excess baggage charge already collected will not be returned to the passenger.

(III) Any State prohibited article, restricted article or dangerous good secretly carried in luggage in violation of regulations will be handed over to relevant authorities.

Article 71Withdrawal of Luggage

Under the circumstance where Spring Airlines needs to arrange for any passenger to switch to other flight due to its own fault, carriage of the passenger's luggage should also be altered accordingly and overcharge for the excess baggage charge collected will be returned to the passenger though payment for the shortage will not be demanded; the value declaration surcharge already paid will not be refunded.

Withdrawal of luggage shall be handled in accordance with the following rules:

(I) Passengers who intend to withdraw their luggage at the airport of departure must mention it before the luggage is loaded. In the case of ticket refunding, luggage already collected must also be withdrawn and the excess baggage charges already collected will also be refunded in this case.

(II) Unless time doesn't allow, passengers may withdraw their luggage at the airport of scheduled stop. However, the excess baggage charged for unused segments are not refundable.

(III) Value declaration surcharge already collected will be refunded at the airport of departure while withdrawing the value-declared luggage. However, Spring Airlines does not refund the value declaration surcharge already received at the airport of scheduled stop. 

(IV) In the event that any passenger needs to transfer to another flight due to Spring Airlines' fault, carriage of the passenger luggage should be accordingly altered and the overcharge for the excess baggage charge already collected will be refunded though payment for the shortage will not be demanded; the surcharge for value declaration already paid shall not be refunded.

 

Article 72 Delivery of Checked Luggage

(I) Passengers should claim their luggage by the identification coupons of their luggage tags immediately after their flights arrive. Passenger tickets should be handed over for examination when necessary.

(II) Under the circumstance where any passenger fails to claim his or her luggage right away, Spring Airlines has the right to charge passenger storage fee from the day after the luggage arrives. Spring Airlines has the right to dispose of any perishable items carried in passengers' luggage 24 hours after the luggage arrives.

(III) Spring Airlines hands out luggage by identification coupon of luggage tag only. It shall assume no responsibility for whether the person who claims the luggage is the passenger him or herself nor any loss or expense caused thusly.

(IV) Once the passengers' delayed luggage arrives, Spring Airlines should notify the passengers to claim their luggage right away or it may deliver the luggage to the passengers directly. Spring Airlines may not charge storage for delayed luggage.

(V) In the event that no passenger raises any objection while claiming his or her luggage, it shall be deemed as the checked luggage has been delivered in good condition.

(VI) Passengers who have lost the identification coupon of their luggage tags should report such loss to Spring Airlines in no time. In this case, they should provide Spring Airlines with enough evidence should they intend to claim their luggage and show their receipts while picking up their luggage. Spring Airlines shall assume no responsibility if any passenger's luggage is claimed by someone else before he or she reports the loss.

Article 73 Undeliverable Luggage

Spring Airlines may handle any undeliverable luggage that's not claimed 90 days after it arrives according to relevant regulations.

Article 74 Disposal of Abnormal Carriage of Luggage

(I) In the case of luggage delay, loss or damage, Spring Airlines or its authorized ground service agent should fill out the Luggage Carriage Accident Record or Accident Record for Damaged Luggage together with the passenger, find out what goes wrong and the cause as soon as possible and forward the findings to the passenger and any unit concerned. Compensation for luggage may be handled at the airport of departure, scheduled stop or airport of destination.

(II) Under the circumstance where the checked luggage of any passenger fails to arrive at the airport along with the passenger by the same flight due to Spring Airlines' fault which causes the passenger certain inconvenience, Spring Airlines may consult with the passenger and give the latter 100 yuan of compensation for temporary supplies.

Article 75 Claim of Indemnity

In the event that any passenger's checked luggage is lost or damaged, the passenger should submit a claim for compensation to Spring Airlines or other ground service agent within the time frame specified in Article 94 of the terms hereof, and provide the latter with his or her passenger tickets (or photocopy), identification coupon of luggage tag, Luggage Carriage Accident Record or Accident Record for Damaged Luggage, evidence for the contents and price of the luggage as well as other relevant evidence.

 

Chapter XIV Passenger Behaviors on Aircraft

Article 76   Under the circumstance where any passenger’s behavior on the aircraft endangers the aircraft or anyone or anyone’s property on the aircraft, or gets in the way of the flight crew’ fulfilling their duties, or that any passenger fails to observe the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deboard the plane anywhere and declined carriage. And they might be sued for undue behavior in the cabin.

 

Article 77 Due to safety concerns, Spring Airlines forbids or restricts any passenger from using any electronic device on the aircraft, including but not limited to mobile phone, laptop, portable ratio, CD player, video game console or signal radiating device such as remote control electronic toy and interphone. Passengers may not use any electronic equipment other than portable recorder, hearing-aid and pacemaker on the plane without Spring Airlines' permission.

 

Article 78 Smoking is banned from all domestic flights run by Spring Airlines.

Article 79 Passengers should keep their safety belts buckled on while they are seated.

 

Chapter XV Passenger Services

Section 1 General terms

Article 80 Adhering to the principle of ensuring airplane safety and flight regularity and providing good services, Spring Airlines is determined to offer good air and ground services for passengers with a polite, warm and attentive attitude.

Article 81 Spring Airlines is not responsible for the surface transport within the airport, between the airport and downtown or between airports in the same city. And Spring Airlines shall assume no responsibility for any action or negligence of the provider of such surface transport service. In the event that Spring Airlines provides passengers with surface transport according to certain paid service agreement signed separately, the clause hereof does not apply to such surface transport services.

Article 82 The board and lodging expenses at the airport of connecting flight shall be borne by passengers themselves.

Article 83 Under the circumstance where any passenger gets sick during the carriage by air, Spring Airlines should take active measures and try its best to rescue the passenger.

Article 84 According to Spring Airlines’ supporting and service conditions, Spring Airlines may provide special, extra paid services to passengers provided that it has come to an agreement with the passengers.

Section 2 Services for Abnormal Flights

Article 85 Information Notification

(I) Spring Airlines should provide the passengers with timely, accurate information on flight delay or cancellation, including the reason for flight delay or cancellation and flight status, through public information platform, official website, call center, text, phone call, radio broadcasting and so on within 30mins after getting the update on the flight status.

(II)Spring Airlines and its sales agent should strengthen their information communication and sharing, and pass on the information about the delay or cancellation announced by Spring Airlines to the passengers in time.

Article 86 Board & Lodging Services

In the event of flight delay or cancellation, Spring Airlines and its ground service agent shall provide the passengers with board and lodging services according to the following circumstances:

(I) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the carrier's fault such as aircraft maintenance, flight deployment, flight crew and so forth, Spring Airlines only provides meals or accommodation services for passengers on ground.

(II) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the non-carrier reasons such as weather, emergency, air traffic control, security check, passenger and so forth, Spring Airlines will help the passengers with meals and place to stay though the expenses will be borne by the passengers themselves.

(III) In the event that any domestic flight gets delayed or cancelled at any airport of scheduled stop for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

(IV) In the event that any domestic flight lands at an alternate airport for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

Article 87 Ticket Services

See Chapter 8 and 9 of the terms hereof for more information on ticket services during flight delay or cancellation.

Article 88 Passenger Services

(I) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines, Spring Airlines' sales agent or ground service agent will serve passengers who need special care first, including the disabled, seniors, pregnant women, unaccompanied minors and so on.

(II)  In the event that any passenger demands written proof of flight delay or cancellation, Spring Airlines should provide him or her with such certificate in time.

(III) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines and its authorized ground service agent should provide passengers with reasonable explanations and services.

(IV) Spring Airlines shall develop and publish its onboard delay emergency plan to the public. The plan should cover services such as information notification during onboard delay as well as conditions and restrictions for deplaning.

Article 89 Spring Airlines does not promise any other compensation for flight delay or cancellation caused by whatever reason.

 

Chapter XVI Continuous Transport                                               

Article 90 All parties of the air transport contract consider the carriage jointly run by several carriers is a single business activity, and whether it's based on a booklet of passenger tickets or multiple booklets of passengers tickets, it shall be deemed as a single, inseparable carriage.

 

Chapter XVII Liability for Damages& Limit of Indemnity

Article 91 Basic Rules

(I) Spring Airlines is responsible for any loss happens while it’s fulfilling its air transport duty, unless it's otherwise specified in relevant laws or otherwise contracted.

(II) Spring Airlines shall assume no responsibility for any loss resulted from following or passengers' failing to follow China's laws, government regulations, orders and requirements.

(III) Spring Airlines' liability shall not be more than the amount of the loss verified. Spring Airlines shall not be held responsible for any indirect loss or loss caused accordingly nor for any mental distress.

Article 92 Personal Casualty of Passengers

(I) In the event that the age, mental or health condition of any passenger causes any harm or danger to the passenger, thereby causes or aggravates any disease, injury, disability or death of the passenger, Spring Airlines shall not be held responsible.

 (II) Any waiver or restriction of Spring Airlines' responsibilities also applies to and benefits Spring Airlines’ agent, employee and representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines; The aggregate indemnity paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone else shall be no more than the liability limitation of Spring Airlines.

(III) Spring Airlines’ liability limitation for death, injury is RMB 400,000 per passenger.

Article 93 Compensation for Luggage

(I) Spring Airlines shall be liable for any delay, loss or damage of passengers' checked luggage between the time when it's checked in and the time when it's handed over to the passengers.

(II)  Spring Airlines will not be held responsible if it can prove that it has already taken all reasonable measures or that it's impossible to take such measures,.

(III) Spring Airlines will not be liable for any loss of luggage resulted from the intrinsic nature, quality or flaw of the luggage.

(IV) Spring Airlines shall assume no responsibility for any harm of passenger or damage of the passenger’s luggage caused by the items carried inside the passenger’s luggage; In the event that the items in any passenger’s luggage cause any harm to others or any damage to others’ belongings or Spring Airlines’ properties, the passenger should compensate for all of Spring Airlines’ loss and all expenses thus caused.

(V) Spring Airlines shall assume liability for loss or damage of items listed in Article 63 of the terms hereof that are carried secretly in checked luggage as common checked luggage only.

(VI) In the case of successive transportation, Spring Airlines shall assume compensation liability for lost luggage that's transported through the air routes its runs only.

(VII) Under the circumstance where all or part of any passenger's checked luggage is damaged or lost, the compensation for the lost luggage shall be no more than RMB 100 per kilogram. Lost luggage will be compensated according to its actual value when its value is less than 100yuan per kilogram.

(VIII) The weight of passengers' lost luggage is subject to the actual weight of the luggage checked in. Under the circumstance where the weight of the lost luggage is uncertain, the weight of the lost luggage should only be counted as the free baggage allowance the passenger is entitled with at most.

(IX) In the event that any passenger has declared the value of his or her lost luggage, Spring Airlines shall compensate the passenger's loss according to the declared value. If the declared value of the luggage is higher than the actual value when it's delivered at the destination, its compensation shall be subject to its actual value.

(X) Under the circumstance where any luggage is damaged, Spring Airlines should compensate for the decreased value of the luggage or pay for the cost of repair. Under the circumstance where any suitcase is damaged, the compensation will be less than RMB 100 per kilogram of the weight of suitcase or Sprig Airlines will pay for the cost of repair.

(XI) In the event that any unchecked luggage gets lost during the period of getting on, off the aircraft or caused by any incident happening on the aircraft, the maximum amount of compensation Spring Airlines bears shall be no more than RMB 3,000 per passenger. If the value of the unchecked luggage is lower than the actual value, its compensation shall be subject to its actual value.

(XII) In the case of compensation for luggage, the excess baggage charge for the luggage should be refunded while the value declaration surcharge collected is not refundable. 

(XIII) Spring Airlines should inform relevant passengers as soon as possible after the lost luggage that has already been reimbursed is found. Passenger should take back his or her luggage and return all of the compensation except for the compensation for temporary supplies. Under the circumstance where any fraud is found, Spring Airlines has the right to take back all of the compensation and pursue legal actions against relevant passenger.

Article 94Time Limit for Filing Claims and Lawsuit

(I) In the event that any passenger's checked luggage is damaged and the passenger intends to demand compensation, the person who has the right to file a claim should raise an objection in written form to Spring Airlines after finding out about his or her loss. In the case of damaged checked luggage, the objection should be raised within 7 days as of the day the luggage is received at the latest; in the case of delayed checked luggage, an objection should be raised within 21 days as of the day the luggage is handed over to the passenger at the latest. Those who fail to raise any objection within the specified time frame may not file claim for damages against Spring Airlines.

(II) The limitation of action for liability for damages in air transport is two years and it should start counting as of the day the plane arrives at the airport of destination or the day the plane is supposed to arrive at the airport of destination or the day when the carriage finishes. Passengers will lose their right to claim compensation for damage should they fail to take a legal action within the time frame.

 

Chapter XVIII Administrative Procedures

Article 95 All passengers must follow China's laws, government regulations, orders, requirements and various provisions on air travel, and cooperate in any security check arranged by the government, airport terminal and Spring Airlines.

Article 96 Passengers should provide all valid documentation required by China's laws, government regulations, orders, requirements or other travel conditions. Spring Airlines reserves the right to decline carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in keeping with relevant requirements.

Article 97 Passengers should be present when relevant authorities are checking their checked or unchecked luggage. Spring Airlines shall not be held responsible for any loss resulted from passengers' not being there during the security check. 

 

Chapter XIX Effect-Taking & Alterations

Article 98 These terms and conditions shall take effect on December 8, 2017 and replace the General Terms and Conditions for the Carriage of Domestic Passengers and Baggage.

Article 99 In the event the provisions in the terms hereof conflict with any mandatory provision of relevant laws and regulations, the laws and regulations shall prevail though it does not influence the force of other parts of the terms hereof.

Article 100 Spring Airlines has the right to alter the terms hereof and its air transport regulations in accordance with the procedure specified by the Civil Aviation Administration of China without giving prior notice. However, such alterations do not apply to carriage that has already begun before the alterations are made.

Article 101 Employee, authorized sales agent, authorized ground service agent or other agent and its employee all have no right to violate or alter the terms hereof.