Hotline: +(8621) 95524
From December 5, 2018 (inclusive) the SpringPlus seats free baggage allowance for one-way flights from Shanghai=Singapore will be increased to a combined total for checked and carry-on baggage of 35 kg. This includes 1 item weighing no more than 5 kg, and no larger than 20×30×40 cm in size, which can be taken into the cabin.
If you have already purchased check-in baggage prior to December 5, 2018 and do not use the check-in baggage allowance purchased online after the free baggage allowance upgrade, please contact the official Spring Airlines customer hotline at (+8621)95524 within 3 days of the date of your flight to apply for a refund. Customer service will confirm there are no errors and arrange a refund for you.
Note: SpringConnect flights do not available for this baggage policy.
We apologize for any inconvenience caused.
Spring Airlines Co., Ltd.
December 4, 2018