Passenger Guidelines

1. Catering Services

The fare you have purchased does not contain a catering component. No complementary food services will be provided but a range of food and beverages will be available for sale from our cabin crew during the flight. We request that passengers refrain from eating their own food onboard the aircraft and help maintain tidiness inside the cabin.

2. Cancellation and Delayed Flights

2.1 In the case of flight cancellation Spring Airlines or is designated agent will provide catering and accommodation under the following circumstances:

2.1.1 Should a flight be delayed or cancelled due to mechanical reasons, redeployment of aircraft or crew then then we will provide passengers with a meal or suitable accommodation.

2.1.2 Should the flight be cancelled due to weather, security measures, emergency, Air Traffic Control issues or other matters beyond the control of the airline, we shall endeavor to provide the latest flight information and if necessary hall assist you with booking accommodation. However, all such costs will be the sole responsibility of the passenger.

2.2  In the case of cancelled flights or those delayed more than three hours, all passengers other than those in a package tour group are entitled without additional costs to be transferred to the next flight of Spring Airlines (contingent on seat availability) or a refund. For refund request at departure point, the full amount of actually paid fare shall be refunded. For refund request in a stopover place, the respective amount of the unused flight segment shall be refunded which shall not exceed the actually paid fare, all without the applicable refund fee. Refunds will be processed within thirty days.

2.3 Please note that our liability for flight cancellation or delay regardless of its cause will be limited to full amount refund and no other compensation will be provided.

3. Refusal and Limitation on Carriage

3.1 Special Passengers (including VIPs, unaccompanied children, aged person, pregnant women, infants, sight- or hearing-impaired passengers, intoxicated passengers, criminal or suspects, confidential secretaries, diplomatic couriers, passengers requiring extra seats for his/her person or Baggage, secret passengers, stretchered persons, disabled and sick passengers, and any other passenger who requires special assistance) shall be subject to prior approval and arrangement with Spring Airlines. Out of consideration for the safety of Special Passengers and other passengers onboard the flight, Spring Airlines requires Special Passengers to provide appropriate documentation detailing their circumstances and to process the correct paperwork for transit of Special Passengers. Spring Airlines reserves the right to refuse carriage should you or any designated agent purchasing tickets on your behalf fail to abide by these regulations, and the passenger shall remain liable for the consequences of any such decision.

3.2 We invite you to raise suggestions on how we can improve our standards. If you have any concerns or disputes concerning service standards, please let us know through official channels. Spring Airlines is unable to provide service to any passengers disrupting regular safe cabin operations and counter services, or otherwise demonstrating violent or otherwise unacceptable behavior.

4. Special Rules For Baggage Carriage

(4.1)  Your baggage allowance is determined by the class of fare you purchase. Spring Airlines offers a broad range of fares to help you customize your travel experience and choose the right product for you. (Please note there is no free baggage allowance for infants).The charge for excess baggage is calculated as follows: 1.5% of the highest published economy class fare per kilogram. 

(4.2) Each passenger is allowed to take only one unchecked baggage into the cabin. The volume of the article should not be more than 20cm×30cm×40cm, with a total weight not exceeding 7 kg. Oversized or overweight hand luggage must be stored in the hold. If the passenger refuses to accept these conditions we reserve the right to refuse carriage. 

(4.3) Online Check-in doesn't preclude the need for check-in baggage formalities. If you need to check-in baggage, please proceed to the check-in counter at least 60 minutes prior to the scheduled departure time. To avoid inconveniencing yourself and other passengers, please do not attempt to carry over-weight baggage on board the aircraft. Staff will prevent you from boarding the aircraft until the item is checked-in and any charges have been paid. Spring Airlines will not be liable for the condition of such luggage in these circumstances. 

(4.4) Please do not put contraband, valuables, cash, important documents and/or fragile items in your checked baggage. Please do not carry a large amount of cash onboard the aircraft. Passengers are solely responsible for the safety and/or loss of their possessions onboard the aircraft.  Due to storage restrictions, Spring Airlines is no longer able to carry small animals and pets on domestic and international flights.

5. Hazardous Goods

(5.1) The following items can not be accepted for carriage by air:

Weapons, explosives and flammable articles and substances, oxidizing substances, toxic and infectious substances, radioactive materials, corrosive substances, strong magnetic materials, liquefied gas, etc.

 Other restricted items: Security-type equipment (attaché cases, cash boxes etc), disabling devices (mace, pepper spray etc), personal medical oxygen devices, controlled knives; electroshock weapons (Tasers, etc) .

(5.2) Dangerous goods permitted for carriage include: rubbing alcohol; electric wheelchairs; sporting gunpowder; dry ice; aerosols; energy efficient lightbulbs; electrics containing lithium cells; heaters; etc.  When transporting lithium cells: (a) please do not check in your lithium battery; (b) The batteries with lithium content no more than 2 grams and rated power not exceeding 100 watts may be taken on board the aircraft as carry-on luggage. Batteries must be stored separately in order to prevent short circuits.(c) Should you wish to transport batteries with lithium content between 2 grams to 8 grams and rated between 100 to 160 watts, you will need to obtain permission from the airline in advance. A maximum of two such batteries may be carried and must be stored separately in order to prevent short circuits. (d)Should a customer wish to bring an electric wheelchair or other mobility aid with a lithium battery, the battery must not exceed 300 watts. If a customer wants to bring auxillary batteries, they can bring at most two 160 watt batteries or one 300 watt battery. The batteries must be removed preflight from the electric wheelchair or other enclosement and protected from short circuit. (e)For lithium batteries that are not part of an electric wheelchair or other mobility aid, they must not exceed 160 watts or contain more than eight grams of lithium, otherwise Spring Airlines shall refuse carriage. If the wattage of a battery cannot be identified by its manual or packaging, Spring Airlines shall also refuse carriage. (f)Portable lithium battery chargers shall follow the same standards as auxillary batteries. They must not be stored in check-in luggage. Passengers are prohibited from using the aforementioned portable lithium battery chargers to recharge their electronic devices during flight. Lithium batteries must be powered off for the entire duration of the flight..

6. Infants and Children

(6.1) Infants must be accompanied by an adult passenger (at least 18 years of age).  Each adult passenger may travel with up to two infants. Any additional infant will have to purchase an additional fare and be seated apart from the adult travel companion.

(6.2) Any infant without a designated adult travel companion will be required to complete Unaccompanied Minor formalities.

7. Connecting Flights

For passengers connecting to other flights, Spring Airlines recommends purchasing pre-selected deals which have been put together to convenience travelers.  If you book your own connecting flights, please ensure that you leave at least 5 hours time to transfer between airports for transfers made between different airports in the same city (including all transfers to and from domestic and international flights); if you are transferring between domestic flights at the same airport, please ensure you leave at least 2 hours time to transfer between flights; and if you are transferring between international flights (including transfers from domestic to international, or between international flights) at the same airport, please ensure you leave at least 3 hours time to transfer.

8. Price Regulations

Please ensure that you pay attention to conditions of travel for your ticketing pricing category, especially restrictions regarding refunding, transferring or changing tickets.  You can call (+86 21)95524for more details.

 



International Passenger Information

1. Catering Services

The fare you have purchased does not contain a catering component. No complimentary food services will be provided unless you have booked a SpringPlus fare; however a range of food and beverages will be available for purchase from our cabin crew during the flight. We request that passengers refrain from eating their own food onboard the aircraft and help maintain tidiness inside the cabin.

2. Cancellation and Delayed Flights

(2.1) In the case of flight cancellation Spring Airlines or is designated agent will provide catering and accommodation under the following circumstances:.

(2.1.1) Should a flight be delayed or cancelled due to mechanical reasons, redeployment of aircraft or crew then then we will provide passengers with a meal or suitable accommodation.

2.1.2 Should the flight be cancelled due to weather, security measures, emergency, Air Traffic Control issues or other matters beyond the control of the airline, we shall endeavor to provide the latest flight information and if necessary hall assist you with booking accommodation. However, all such costs will be the sole responsibility of the passenger.

(2.2) In the case of flights delayed more than five hours, all passengers other than those in a package tour group are entitled without additional costs to be transferred to the next flight of Spring Airlines (contingent on seat availability) or a refund. For refund request at departure point, the full amount of actually paid fare shall be refunded. For refund request in a stopover place, the respective amount of the unused flight segment shall be refunded which shall not exceed the actually paid fare, all without the applicable refund fee. Refunds will be processed within thirty days.

(2.3)Please note that our liability for flight cancellation or delay regardless of its cause will be limited to full amount refund and no other compensation will be provided.

3. Refusal and Limitation on Carriage

(3.1)Special Passengers (including VIPs, unaccompanied children, aged person, pregnant women, infants, sight- or hearing-impaired passengers, intoxicated passengers, criminal or suspects, confidential secretaries, diplomatic couriers, passengers requiring extra seats for his/her person or Baggage, secret passengers, stretchered persons, disabled and sick passengers, and any other passenger who requires special assistance) shall be subject to prior approval and arrangement with Spring Airlines. Out of consideration for the safety of Special Passengers and other passengers onboard the flight, Spring Airlines requires Special Passengers to provide appropriate documentation detailing their circumstances and to process the correct paperwork for transit of Special Passengers. Spring Airlines reserves the right to refuse carriage should you or any designated agent purchasing tickets on your behalf fail to abide by these regulations, and the passenger shall remain liable for the consequences of any such decision.

(3.2)We invite you to raise suggestions on how we can improve our standards. If you have any concerns or disputes concerning service standards, please let us know through official channels. Spring Airlines is unable to provide service to any passengers disrupting regular safe cabin operations and counter services, or otherwise demonstrating violent or otherwise unacceptable behavior.

4. Special Rules For Baggage Carriage

(4.1)Lower Free Baggage Allowance: Your free baggage allowance (including checked baggage and unchecked baggage) is 15 kg. (There is no free baggage allowance for infants). The charge for excess baggage is calculated as follows: 1.5% of the highest published economy class fare per kilogram. 

(4.2)Each passenger is allowed to take only one unchecked baggage item into the cabin. The volume of this article should be no more than 20cm×30cm×40cm, with a total weight not exceeding 5 kg.

Oversized or overweight baggage must be stored in the hold. If the passenger refuses to accept these conditions, Spring Airlines reserves the right to refuse carriage.

(4.3i)Please do not put contraband, valuables, cash, important documents and/or fragile items in your checked baggage. Please do not carry a large amount of cash onboard the aircraft. Passengers are solely responsible for the safety and/or loss of their possessions onboard the aircraft.  Please also note that due to storage restrictions on some aircraft, Spring Airlines is no longer able to carry small animals and pets on any domestic, regional or international flight. If you require further English language assistance, please do not hesitate to call our Customer Service Hotline on (+86 21) 95524 / (+86)400-820-6222.

5. Hazardous Goods

(5.1) The following items can not be accepted for carriage by air:

Weapons, explosives and flammable articles and substances, oxidizing substances, toxic and infectious substances, radioactive materials, corrosive substances, strong magnetic materials, liquefied gas, etc. Other restricted items: Security-type equipment (attaché cases, cash boxes etc), disabling devices (mace, pepper spray etc), personal medical oxygen devices, controlled knives; electroshock weapons (Tasers, etc) .

(5.2) Dangerous goods permitted for carriage include: rubbing alcohol; electric wheelchairs; sporting gunpowder; dry ice; aerosols; energy efficient lightbulbs; electrics containing lithium cells; heaters; etc.  When transporting lithium cells: (a) please do not check in your lithium battery; (b) The batteries with lithium content no more than 2 grams and rated power not exceeding 100 watts may be taken on board the aircraft as carry-on luggage. Batteries must be stored separately in order to prevent short circuits.(c) Should you wish to transport batteries with lithium content between 2 grams to 8 grams and rated between 100 to 160 watts, you will need to obtain permission from the airline in advance. A maximum of two such batteries may be carried and must be stored separately in order to prevent short circuits. (d)Should a customer wish to bring an electric wheelchair or other mobility aid with a lithium battery, the battery must not exceed 300 watts. If a customer wants to bring auxillary batteries, they can bring at most two 160 watt batteries or one 300 watt battery. The batteries must be removed preflight from the electric wheelchair or other enclosement and protected from short circuit. (e)For lithium batteries that are not part of an electric wheelchair or other mobility aid, they must not exceed 160 watts or contain more than eight grams of lithium, otherwise Spring Airlines shall refuse carriage. If the wattage of a battery cannot be identified by its manual or packaging, Spring Airlines shall also refuse carriage. (f)Portable lithium battery chargers shall follow the same standards as auxillary batteries. They must not be stored in check-in luggage. Passengers are prohibited from using the aforementioned portable lithium battery chargers to recharge their electronic devices during flight. Lithium batteries must be powered off for the entire duration of the flight..

6. Infants and Children

(6.1) Infants must be accompanied by an adult passenger (at least 18 years of age).  Each adult passenger may travel with up to two infants. Any additional infant will have to purchase an additional fare and be seated apart from the adult travel companion.

(6.2) Any infant without a designated adult travel companion will be required to complete Unaccompanied Minor formalities.

7. Transfer flights

When booking connecting flights with Spring, please allow 2 hours for connections between domestic flights made within the same airport (NB: due to stricter security procedures for domestic flights we suggest 3 hours) and 3 hours for domestic flights connecting on to international or regional flights from within the same airport. For connections between different airports in the same city, we suggest you allow a minimum of 5 hours.

8.Ticket Pricing

Please pay careful attention to all rules governing the ticket class you have purchased, especially articles relating to refunding, changing or transferring tickets. If you have any questions, please do not hesitate to contact us on our Customer Service Hotline: (+86 21) 95524.I have read the above provisions and agree to accept them.  If the person purchasing the ticket is not the passenger in question, s/he must provide both the valid identity document of the passenger named on the ticket and his/her own.