Passenger Guidelines

I. Ticket Purchase

1. Spring Airlines has a single class configuration and does not offer first or business class.

2. The purchaser shall notify the passenger of important details related to the itinerary. If failed to do so, any losses incurred shall be borne by the purchaser.

3. When passengers buy tickets via Spring Airlines’ official electronic channels (official website, official mobile website, mobile client APP, WeChat official account, WeChat mini program), for special offer cabins, the total number of passengers per booking shall not exceed 4 adults, and the total number of passengers shall not exceed 9 (including children or infants); for other cabins, the maximum number of passengers per booking shall not exceed 9. Specifically, the total number of passengers in a flash sale event shall not exceed 4 (including children). To avoid your order being cancelled due to timeout, please complete the payment within the specified time as per the system prompts.

4. Children and infants

（1） Passengers under the age of 2 at the date of departure should purchase infant tickets, while passengers over the age of 2 but under the age of 12 should purchase child tickets.

（2）All ticket prices do not include the Civil Aviation Development Fund, fuel surcharges, and taxes and fees imposed by the government or relevant authorities on passengers. Child ticket purchasers do not need to pay the Civil Aviation Development Fund, but need to pay a certain amount of fuel surcharge. Infant ticket purchasers are not required to pay the Civil Aviation Development Fund and fuel surcharges.

（3） SpringPlus Class products are unavailable to passengers travelling with children under the age of 3.

（4）Infants must be accompanied by an adult passenger (at least 18 years of age). Each adult passenger may travel with up to two infants. Any additional infant will have to purchase an additional fare and be seated apart from the adult travel companion.

（5）Children must be accompanied by an adult passenger (at least 18 years of age). Children over the age of 5 but under the age of 12 on the day of taking a domestic flight need to apply for services for unaccompanied minors when taking the flight alone. International flights and flights to Hong Kong, Macao and Taiwan do not accept applications for services for unaccompanied minors.

5.  When booking flights within China, citizens under the age of 16 who have not yet obtained their ID card can select household register for “ID type”, and enter the ID number on their household register for “ID number”.

II. Catering Services

Spring Airlines does not provide free catering services, except for SpringPlus Class products on certain flights. Various meals, beverages, and other merchandise sales services will be provided with a fee on the flights. We request that passengers refrain from eating their own food onboard the aircraft, especially the food with peels and shells, to help maintain tidiness inside the cabin. Please do not bring food with strong odors such as instant noodles into the cabin.

III. Services for Irregular Flights

1. In the case of flight departure delay or cancellation, Spring Airlines or the ground service agent will provide catering and accommodation under the following circumstances:

(1) Should the departure of a flight be delayed or cancelled at the point of departure   for the air carrier’s own reasons, such as maintenance, flight reallocation or crew, Spring Airlines shall provide passengers with catering or accommodation. In the event of on-board delays, it shall be implemented in accordance with the Spring Airlines Contingency Plan for On-board Delays published on the official website of Spring Airlines.

(2) Should the departure of a flight be delayed or cancelled at the point of departure for reasons that are not attributable to the air carrier, such as weather, emergency, air traffic control, security check or passengers, Spring Airlines will assist passengers in booking catering and accommodation. However, all such costs will be the sole responsibility of passengers.

(3) Should a domestic flight be delayed or cancelled in a stopover place for whatever reason, Spring Airlines will provide passengers at the stopover place with catering or accommodation.

(4) Should a domestic flight be diverted to an alternate airport for whatever reason, Spring Airlines will provide passengers at the stopover place with catering or accommodation.

2. If the passenger books a ticket in non-GA (i.e. Group Agreement) mode, he or she may opt for the free-of-charge change into subsequent flights available or request an involuntary refund. In the involuntary-refund case, if the passenger is at the airport of departure, the ticket will be fully refunded; if at the airport of layover, the unused portion thereof will be refunded, of which the refunded amount shall not exceed the ticket’s original price. Neither of such two circumstances will charge refund fees. 

3. Should a flight be delayed or cancelled for whatever reason, Spring Airlines will be limited to full amount refund and no other compensation will be provided.

IV. Special Rules for Baggage Carriage

1. We The free baggage allowance (including that for checked and unchecked baggage) may vary depending on the Spring Airlines ticket you purchase (please note that there is no baggage allowance for infants). You will be charged for the carriage of baggage in excess of the baggage allowance. For details, please visit the baggage rules page on the official website of Spring Airlines.(Address: https://flights.ch.com/baggage-rule).

2.Every passenger  is allowed to take one piece of unchecked baggage into the cabin provided that it's not over 7kg nor larger than 20×30×40cm; passengers purchasing upgraded carry-on baggage products and SpringPlus Class products are allowed to carry baggage not exceeding 10kg in weight and 20×40×55cm in size. Otherwise it should be transported as checked baggage.

3.Passengers who check in online and need baggage check-in should go to the Spring Airlines check-in counter 60 minutes prior to the departure time.
4.Please do not put contraband, valuables, and fragile items in your checked baggage. Please do not carry a large amount of cash onboard the aircraft, and take care of your valuables in the cabin.
5.According to the latest civil aviation safety inspection regulations, please do not bring liquid dairy products on board. Please bring milk powder, and our flight attendants will provide assistance for you.
6.Since part of our aircrafts are unable to carry living animals, Spring Airlines temporarily does not offer the service of transporting small animals on all domestic flights (including flights to Hong Kong, Macao and Taiwan) and international flights.
7.For more baggage transportation rules, please refer to the Notice on Baggage Transportation published by Spring Airlines. For international baggage transportation, you can also consult with relevant airport entry and exit border inspection stations.

V.  Hazardous Goods

Please refer to the transportation tips for common dangerous goods published by Spring Airlines.

VI. Connecting Flights

1.For passengers connecting to other flights, Spring Airlines recommends purchasing pre-selected deals which have been put together to convenience travelers. If you book your own connecting flights, please ensure that you set aside at least 5 hours to transfer between flights at 2 airports in the same city (including transfers to and from domestic and international flights, transfers between international flights, and transfers between domestic flights); if you are transferring between domestic flights at the same airport, please ensure that you set aside at least 2 hours; and if you are transferring between international flights (including transfers from domestic to international, or between international flights) at the same airport, please ensure that you set aside at least 3 hours.
2.Spring Airlines’ international flights and flights to Hong Kong, Macao and Taiwan do not have transit services at overseas airports. If you transfer to a third country via international flights or flights to Hong Kong, Macao or Taiwan, you need to go through immigration procedures at the transit location. To ensure your smooth travel, please familiarize yourself with the local immigration policies and requirements, and go through the corresponding visa procedures in advance.

VII. Notice on Refund and Change

1.Please pay attention to the applicable conditions of the passenger ticket you purchased. Please refer to the General Terms and Conditions for Carriage of Passengers and Baggage of Spring Airlines Co., Ltd. and the Terms of Using Passenger Tickets for relevant rules on refunds and changes.
2.For a passenger who has enjoyed round-trip flight discounts and will cancel any of the flights, he/she can no longer enjoy round-trip discounts, and the discount amount will be deducted from the refund.
3.When a SpringPlus Class ticket is changed, the SpringPlus Class product for the flight involved may have been sold out. If you still need to take the flight, you can select Preferential Class tickets, but you will be unable to enjoy SpringPlus Class services. You can also select other flights that still have SpringPlus Class products.
4.After the ticket refund insurance is purchased, it cannot be refunded. Other rules on insurance refund are as follows:
(1) If a passenger goes through ticket refund procedures, the insurance sold by Spring Airlines can be refunded together with the ticket;
(2) Insurance refund only: 24 hours before flight departure, you can apply for insurance refund through the Spring Airlines App or WeChat mini program, [My - Ticket Orders - Other Product Refunds - Select Refundable Insurance]. Within 24 hours of flight departure, please contact the online customer service of Spring Airlines to apply for insurance refund.

VIII. Notice on Taking Flights

1.At the stopover, passengers are required to disembark with all their carry-on baggage and wait in the designated area at the airport.
2.When a Chinese Mainland passenger buys a domestic flight ticket with Exit-Entry Permit for Travelling to and from Hong Kong and Macao or Exit-Entry Permit for Travelling to and from Taiwan, he/she is required to also provide his/her ID card or Temporary Identity Certificate for Taking Civil Aircraft issued by the airport public security organ when boarding, which is subject to the airport regulations.
3.Passengers should buy tickets with valid documents. Spring Airlines assumes no responsibility for any losses incurred due to inability to board or enter/exit the country due to document, endorsement, or visa reasons. If losses are caused to Spring Airlines thereupon, it has the right to claim compensation from passengers.
4.According to relevant regulations of the International Air Transport Association (IATA), passengers holding short-term visas are required to present their return tickets when taking international flights.
5.To ensure your smooth travel, please refer to entry/exit laws and regulations in the country or region where your flight departs, stops or arrives, so as to avoid deportation or inability to travel.

IX. Onboard Evacuation Risk Warning

In case of emergency evacuation, to ensure a safe flight for yourself and your fellow passengers, please remove sharp objects along with you before evacuation. In case of water evacuation, please take off all your shoes; in case of land evacuation, please take off high-heeled shoes. To evacuate passengers as quickly as possible, no items are allowed to be carried during evacuation. When boarding and disembarking or inside the aircraft, passengers are required to follow the safety instructions of ground handling personnel or crew members.

X. Reimbursement Voucher

To obtain reimbursement vouchers, you can log on to the Spring Airlines App or WeChat mini program, click “Service Center” to enter the “Reimbursement Voucher” feature, and select the desired flight for reimbursement voucher. For group tickets, please contact the original ticketing office to obtain the reimbursement vouchers.

XI. Notice on Flight Safety

1.For behaviors such as forcibly occupying seats on the aircraft, abusing and assaulting others, preventing the crew from normally performing their duties, commandeering the aircraft, and damaging facilities and equipment on the aircraft that disrupt public order and endanger public safety, if such behaviors constitute a violation of public security management, the public security authorities will give punishment according to the law; if the circumstances are serious, the people involved may be investigated for criminal responsibility. Please abide by the rules and laws and be civilized on board!
2.We will be unable to provide transportation services to you for a certain period of time if you violate the provisions above in Article XI.
3.If your flight is at a remote aircraft stand, please board and disembark the shuttle bus and passenger stair truck in an orderly manner, and watch your step. While the shuttle bus is in motion, necessary and gentle braking measures may be taken to avoid collision with aircraft and respond to other situations. Please hold onto the handrail, take care of the elderly and children traveling with you as well as the items you carry. If you carry bottled beverages, please ensure that they are sealed and properly stored, so as not to stain your clothes.

October 11, 2024