Domestic Passenger Guidelines

1. Catering Services

    The fare of Spring Airlines does not contain a catering component. With the F&B Service set in the cabin, you can buy food, beverages and other items as per your needs. Our cabin stewards will offer dedicated service to you. We request that passengers refrain from eating their own food onboard the aircraft, especially the food with peels and shells, to help maintain tidiness inside the cabin.

2. Services for Irregular Flights

(1) In the case of flight departure delay or cancellation, Spring Airlines or the ground service agent will provide catering and accommodation under the following circumstances:

(a) Should the departure of a flight be delayed or cancelled at the point of departure for the air carrier’s own reasons, such as maintenance, flight reallocation or crew, Spring Airlines will provide passengers with catering or accommodation only on the ground.

(b) Should the departure of a flight be delayed or cancelled at the point of departure for reasons that are not attributable to the air carrier, such as weather, emergency, air traffic control, security check or passengers, Spring Airlines will assist passengers in booking catering and accommodation. However, all such costs will be the sole responsibility of passengers.

(c) Should a domestic flight be delayed or cancelled in a stopover place for whatever reason, Spring Airlines will provide passengers at the stopover place with catering or accommodation.

(d) Should a domestic flight be diverted to an alternate airport for whatever reason, Spring Airlines will provide passengers at the stopover place with catering or accommodation.

(2) If the passenger books a ticket in non-GA (i.e. Group Agreement) mode, he or she may opt for the free-of-charge change into subsequent flights available or request an involuntary refund. In the involuntary-refund case, if the passenger is at the airport of departure, the ticket will be fully refunded; if at the airport of layover, the unused portion thereof will be refunded, of which the refunded amount shall not exceed the ticket’s original price. Neither of such two circumstances will charge refund fees. 

(3) Should a flight be delayed or cancelled for whatever reason, Spring Airlines will be limited to full amount refund and no other compensation will be provided.

3. Refusal and Limitation on Carriage

(1) Special passengers include VIPs, unaccompanied children, elderly passengers, pregnant women, infants, sight- or hearing-impaired passengers, intoxicated passengers, criminal suspects, confidential secretaries, diplomatic couriers, passengers requiring extra seats, secret passengers, stretcher passengers, disabled and sick passengers, and any other passenger who requires special assistance. Out of consideration for the safety of special passengers and other passengers onboard the flight, Spring Airlines requires special passengers to provide appropriate documentation detailing their circumstances and go through the procedures for carriage. Carriage is subject to prior approval and arrangement by Spring Airlines. Spring Airlines reserves the right to refuse carriage should you violate these regulations, and you or any designated agent purchasing the ticket on your behalf shall be held responsible for any consequences arising from such violation.

(2) If you have any objection to our services, please make a complaint or apply for dispute resolution through legal means. Spring Airlines is unable to provide services for any passenger in the short term who hijacks the aircraft, refuses to board the aircraft, attacks the counter or takes other measures that affect security or disrupt operations, since we cannot meet his or her requirements.

4. Special Rules For Baggage Carriage

(1) We offer low baggage allowance. Your baggage allowance (including that for checked baggage and unchecked baggage) is determined by the cabin class you purchase (there is no baggage allowance for infants), so please buy your ticket as per your needs. You will be required to pay a charge for the carriage of baggage in excess of the baggage allowance. Its rate and calculation method are subject to the rules of Spring Airlines. For details, please visit the baggage rule page of Spring Airlines’s official website (address: https://flights.ch.com/baggage-rule).

(2) Every passenger is allowed to take one piece of unchecked baggage into the cabin provided that it's not over 7kg nor larger than 20×30×40cm; Passengers who have purchased the update service for unchecked baggage are allowed to carry one unchecked baggage whose weight cannot exceed 7 kg and the size cannot exceed 20×40×55 (cm); Passengers who have purchased the SpringPlus Class are allowed to carry one unchecked baggage whose weight cannot exceed 10 kg and the size cannot exceed 20×40×55 (cm).Otherwise it should be transported as checked baggage.

(3) Online Check-in doesn't include checked baggage formalities. If you need to check your baggage, please proceed to the check-in counter at least 60 minutes prior to the scheduled departure time. To avoid inconveniencing yourself and other passengers, please do not attempt to carry oversized or overweight baggage onboard the aircraft. Staff will prevent you from boarding the aircraft at the boarding gate until the item is checked and its charges have been paid. Spring Airlines is exempt from the responsibility of transporting the baggage that is re-checked at the counter of the boarding gate.

(4) Please do not put contraband, valuables, and fragile items in your checked baggage. Please do not carry a large amount of cash onboard the aircraft, and take care of your valuables in the cabin. Passengers are solely responsible for the damage or loss of their unchecked baggage during the transportation. Since part of our aircrafts are unable to carry living animals, Spring Airlines temporarily does not offer the service of transporting small animals on domestic and international flights (including regional flights).

5. Hazardous Goods

Please refer to the transportation tips for common dangerous goods published by Spring Airlines.

6. Infants and Children

(1) Infants must be accompanied by an adult passenger (at least 18 years of age). Each adult passenger may travel with up to two infants. Any additional infant will have to purchase an additional fare and be seated apart from the adult travel companion.

(2) Children must be accompanied by an adult passenger (at least 18 years of age). Any child without a designated adult travel companion will be required to complete Unaccompanied Minor formalities.

7. Connecting Flights

    For passengers connecting to other flights, Spring Airlines recommends purchasing pre-selected deals which have been put together to convenience travelers. If you book your own connecting flights, please ensure that you set aside at least 5 hours to transfer between flights at 2 airports in the same city (including transfers to and from domestic and international flights, transfers between international flights, and transfers between domestic flights); if you are transferring between domestic flights at the same airport, please ensure that you set aside at least 2 hours; and if you are transferring between international flights (including transfers from domestic to international, or between international flights) at the same airport, please ensure that you set aside at least 3 hours.

8. Price Regulations

    Please ensure that you pay attention to the applicable conditions of the price of your ticket, especially restrictions regarding refunding, transferring or changing tickets. For more details, call Online Customer Service (top navigation bar – Service Center – Online Consultation) or follow our WeChat service account “chfuwu”.

9. Onboard Evacuation Risk Warning

    In case of emergency evacuation, to ensure a safe flight for yourself and your fellow passengers, please remove sharp objects along with you before evacuation. In case of water evacuation, please take off all your shoes; in case of land evacuation, please take off high-heeled shoes and spiky shoes. It is prohibited to bring any carry-on baggage during evacuation, so as to evacuate passengers as quickly as possible.

10. Reimbursement Voucher

    To obtain reimbursement vouchers, you can log on to the Spring Airlines App or search for "Spring Airlines App" on WeChat, click "Service Center" to enter the "Reimbursement Voucher" feature, and select the desired flight for electronic invoicing or paper itinerary (only one can be issued). You can also obtain paper itineraries at Spring Airlines ticketing counters, self-service printing devices and sales offices. For group tickets, please contact the original ticketing office to obtain the reimbursement vouchers.