Public Emergency Response Plans for Tarmac Delays

This Public Emergency Response Plans for Tarmac Delays is applicable to flights from China operated by Spring Japan Co., Ltd. and has been established pursuant to the requirements of " Provisions on the Administration of Flight Regularity" issued by the Chinese authorities.

1. Definitions

"Onboard delay" refers to circumstances where passengers need to wait in the aircraft, either "all doors are closed for departure until takeoff" or "after landing until any one entry door is opened".

2. Handing for onboard delay

(1)

Provide passengers on the aircraft status updates during the delay, such as delay reason and the expected delay time, every 30 minutes.

(2)

Provide "CERTIFICATE OF DEPARTURE DELAY” for passengers upon request.

(3)

Arrange for passengers to use lavatory properly if there is no interfering about operation safety.

(4)

Provide priority to those who need special assistance, such as passengers with disabilities, pregnant passengers and other passengers who need special assistances.

(5)

If "Onboard delay" comes to for more than 2 hours, provide drinking water and food, on the condition that there is no interfering about operation’s safety and aggravate flight delays.

3. Conditions and restrictions for deplaning

(1) Conditions for deplaning

If "Onboard delay" comes to for more than 3 hours and estimate departure time is not determined, and there is no interfering about operation safety, arrange for passengers to deplane and wait in the airport facilities.

(2) Restriction for deplaning

Even if "Onboard delay" comes to for more than 3 hours, passengers are not able to deplane under the situations below.

· When there are not enough supporting resources for deplaning.

· When no permission of deplaning from airport or relevant departments.

· When there are restrictions on airport operations.

· When emergency occurs at the airport and safety cannot be guaranteed.

As of Oct 2nd, 2023