Onboard Delay Emergency Plan of Spring Japan Flights Departing from China

Spring Japan has established the following measures to address delays that occur after passengers have boarded and the doors have been closed, in accordance with the "Flight Normal Management Regulations" set by Chinese authorities Notification of Flight Status:

(1) In the event of a delay after boarding, passengers will be informed of the cause of the delay and the expected delay time every 30 minutes.

(2)Upon request, passengers will be issued a "Delay Certificate."

(3)If there are no safety concerns, passengers will be allowed to use the lavatories on the aircraft in the event of a delay after boarding.

(4)If the waiting time on the aircraft exceeds 2 hours, beverages and snacks will be provided to passengers, if there are no safety concerns and cause further delays.

(5)If the waiting time on the aircraft exceeds 3 hours and the departure time is not clear, and if there are no safety concerns, passengers will be allowed to disembark and wait in the passenger terminal.

However, passengers will not be allowed to disembark in the following cases:

· If ground equipment necessary for disembarkation cannot be prepared

· If permission for disembarkation cannot be obtained from airport or customs authorities

· If there are operational restrictions at the airport

· If there is an emergency at the airport and safety cannot be ensured

Revised on May 19, 2025