Unable to Board due to Illness, etc.



(Flight number IJ/Japan)

Special Handling of Refunds

If you are unable to board due to illness or other reasons, this will be treated as an exceptional case.

  • No refund fee will apply and the full amount will be refunded except for optional service fees.

  • Special arrangements are available only if you contact our Call Center prior to the departure of your flight.

  • You need to submit evidence such as a Medical Information Form (MEDIF).