GENERAL TERMS FOR DOMESTIC CARRIAGE OF PASSENGERS & LUGGAGE OF SPRING AIRLINES CO. LTD.

 

Chapter I General Provisions

Chapter II   Carriage Restrictions & Refusal

Chapter III   Passenger Tickets

Chapter IV Ticket   Price & Taxes

Chapter V   Ticket Booking

Chapter VI   Seat Reservation

Chapter VII   Flight Time, Flight Cancellation & Alteration

Chapter VIII   Passenger Ticket Alteration

Chapter IX   Refunds

Chapter X Loss   of Passenger Ticket

Chapter XI   Passenger Ticket Overbooking

Chapter XII   Plane Taking

Chapter XIII   Luggage Transport

Chapter XIV   Passenger Behaviors on Aircraft

Chapter XV   Passenger Services

Chapter XVI   Continuous Transport

Chapter XVII   Liability for Damages & Limit of Indemnity

Chapter XVIII Administrative Procedures

Chapter XIX   Effect-Taking & Alterations

 

Chapter I General Provisions

Article 1In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain normal transport order of domestic passengers and luggage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the general terms for carriage of domestic passengers and luggage have been developed (hereafter referred to as “The Terms”) based on relevant laws, regulations and rules.

Article 2 The terms hereof apply to any domestic carriage by air through which Spring Airlines transports passengers, luggage with airplanes and accepts payment for providing such services as well as any free carriage it approves of.

Article 3 The following expressions are used in the terms hereof.

(1) Domestic carriage by air: Refers to carriage by air where the point of departure, scheduled stop and place of destination are all within the People's Republic of China according to the passenger carriage contract.

(2) Carrier: Refers to public air transport enterprise that's engaged in carriage of passengers, luggage or cargos with civil aircrafts, including domestic carriers, carriers from Hong Kong, Macau and Taiwan as well as foreign carriers.

(3) Spring Airlines: Spring Airlines is a carrier. Its English name is Spring Airlines Company Limited., or Spring Airlines in English for short. Our two-character and three-letter codes are 9C and CQH, respectively; our IATA code is 089; our websites are www.ch.com, and m.ch.com.

(4) Spring Airlines' Air Transport Regulations: Other provisions on transportation management of passengers and their luggage. They are developed and published by Spring Airlines and only take effect as of the day the passenger tickets are issued, including but not limited to applicable ticket price and conditions for application.

(5) Sales Agent: Refers to enterprises that are engaged in sales commission of civil air transport.

(6) Authorized Sales Agent of Spring Airlines (hereafter referred to as "Authorized Sales Agent"): Refers to sales agent that collects agency fee from Spring Airlines and at the same time, is engaged in civil air transport selling operation within Spring Airlines' scope of authorization according to Spring Airlines' commission. 

(7) Ground Service Agent: Refers to enterprises engaged in ground service agency business of civil air transport.

(8) Authorized Ground Service Agent of Spring Airlines (hereafter referred to as “Authorized Ground Service Agent”): Refers to ground service agent that collects agency fee from Spring Airlines and at the same time, is engaged in offering ground service for civil air transport within Spring Airlines' scope of authorization according to Spring Airlines' commission. 

(9) Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.

(10) Group Passenger: Refers to passenger who is a member of a group of 10 or more people sharing the same voyage, date of flight, flight and cabin class and paying group ticket fare.

(11) Child: Refers to anyone who is over the age of 2 (included) but under the age of 12 as of the day he or she starts travelling.

(12) Infant: Refers to anyone who is under the age of 2 as of the day he or she starts travelling.

(13) Seat Reservation: Refers to reservation for seats, cabin classes or luggage weight, volume booked by passengers. 

(14) Contract Unit of Spring Airlines (hereafter referred to as “Contract Unit”): Refers to any unit or individual that signs seat reservation or ticket contract with Spring Airlines.

(15) Flight: Refers to flight flown according to scheduled air route, date and time by relevant carrier.

(16) Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out before booking their tickets so that the carrier or its authorized sales agent may handle their reservation and issue passenger tickets according to the sheet.

(17) Valid Identity Document: Refers to the identity certificate that passengers need to show while they are buying their tickets and checking in per the request of government authorities, such as resident identification card, valid passport, military identification, officer’s card, soldier card, certificate for nonmilitary cadres or retired cadres, student card for minors under 16, residence booklet, birth certificate for infants, as well as other certificates approved by public security department.

(18) Passenger Tickets: Refer to vouchers called “passenger tickets and luggage tickets” that are issued by the carrier or its authorized sales agent, including the contents of the carriage contract conditions, statement, notice as well as the flight coupon and passenger coupon and so forth. Passenger tickets are usually issued as paper tickets and electronic tickets.

(19) Electronic Tickets: Refer to the valid transport document in electronic form that is sold by Spring Airlines or its authorized agent and entitles passengers the right to travel. It's the electronic substitute of paper passenger tickets.

20Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by the carrier and its authorized sales agent while passengers are booking their electronic tickets. It also serves as a reminder of passenger’s itinerary.

(21) Connecting Passenger Tickets: Refer to passenger tickets that cover two or more flights.

(22) Return Passenger Tickets: Refer to passenger tickets that take passengers from one place to another and back to the point of departure via the original route.

(23) Conjunction Tickets: Refer to passenger tickets issued to passengers in conjunction with another set of passenger tickets, and together the two form a single carriage contract.

24 DayRefers to calendar day, a period of time divided by UTC time or local time, 24 hours counting from zero o’clock of any day to zero o’clock of the next day. In the terms hereof, Beijing time applies. When it comes to giving notice, the day when the notice is sent does not count; When it comes to confirming the period of validity of passenger tickets, the issuing date of passenger tickets and the day when the flight leaves do not count.

(25) Scheduled Tickets: Refer to passenger tickets with scheduled flight, date of flight and booked seat.

(26) Open Tickets: Refer to passenger tickets with neither definite flight number, date of flight nor seat number.

(27) Flight Coupon: Refers to the component marked "valid for carriage" in paper passenger tickets. It means that the flight coupon applies to the carriage between two specified locations.

28Passenger Coupon: Refers to the component marked "Passenger Coupon" in paper passenger tickets and is always held by passenger.

(29) Regular Rate: Refers to the highest rate for economic class seat published by price administration and administrative department in charge of civil aviation that is applicable to regular adult passenger during the application period of the rate. Subject to the rules at the time when any change has been made to the price control method.

(30) Special Ticket Price: Refers to other rate lower than regular rate that comes with certain restrictions for use.

(31) Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than the number of seats actually allowed to be sold.

(32) No-Show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board the plane because their travel documents are not in keeping with relevant provisions.

(33) Missing flightRefers to the circumstance where passengers fail to catch their flights after checking in at the airport of departure or at any scheduled stop.

(34) Taking Wrong Flight: Refers to the circumstance where the flight taken by any passenger is not the flight specified on his or her passenger ticket.

(35) Luggage: Refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience. Unless otherwise specified, it includes passengers' checked and unchecked baggage.

(36) Checked Luggage: Refers to the luggage that's been issued a luggage ticket and handed over by the passenger to the carrier to tend.

(37) Unchecked Luggage: Refers to luggage and carry-on items that passengers take into the cabin and look after by themselves under Spring Airlines’ consent. Unchecked luggage should be within the variety, number, weight and volume specified by Spring Airlines.

(38) Carry-On Item: Refers to small pieces of item that Spring Airlines allows passengers to carry on themselves on their flight.

(39) Luggage Ticket: Refers to the component in the passenger ticket that's related to passenger's checked baggage.

(40) Luggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination written on it and tied to or stuck to corresponding checked luggage.

(41) Time of Departure: Refers to the time from passengers’ already boarding to the airplane door’ closing. (42) Cut-Off Time for Check-In: Refers to the time that the airline company specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

(43)Scheduled Stop: Refers to the midway airport that’s listed as a stop on passenger tickets beside the point of departure and place of destination. 

(44) StopoverRefers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the point of departure to the place of destination.

45 Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier or other carrier in the middle of their journey while they are travelling from the point of departure to the place of destination.

(46) Loss: Refers to any direct, actual loss happens during the air transport provided by Spring Airlines or any other service associated with the carriage, including any loss caused by death, injury, delay, loss, damage or other reasons. 

(47) Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.

 

Chapter II Carriage Restriction & Refusal

Article 4 Restriction on Carriage

(I) Passengers who need special care and can only be transported under certain conditions due to their physical or mental conditions, including unaccompanied minors, infants, sick and disabled passengers, pregnant women, the blind, deaf-mute, criminals or suspects and so forth. Only when Spring Airlines’ air transport provisions are met can such passengers be transported under Spring Airlines’ prior consent and special arrangement as occasion requires. Consult Spring Airlines for relevant transportation provisions and conditions mentioned above.

(II) Restriction on Number of Passengers: For safety concerns, Spring Airlines puts a limit on the number of passengers for every flight based on airplane model. The upper limit for the number of passengers on Airbus A320 is 5.

Article 5 Refusal of Carriage

Spring Airlines may refuse to transport any passenger and his or her luggage for safety concerns or based on reasonable judgment. Spring Airlines has the right to refuse to transport certain passengers and/or their luggage for one or more of the following reasons:

(I) In order to follow the provisions of China's relevant laws, regulations, government regulations as well as other normative documents;

(II) When passengers' behavior, age, mental or physical conditional is not suitable for air travel, or may make other passengers uncomfortable or disgusted, or may cause any danger or harm to themselves or other people or property;

(III) When passengers fail to observe the provisions of China's relevant laws, regulations, government regulations as well as other normative documents, or fail to follow Spring Airlines' relevant provisions;

(IV) When passengers refuse to go through security check;

(V) When passengers fail to pay the applicable ticket price, expenses and fail to honor their credit payments with Spring Airlines;

(VI) When passengers fail to show their valid travel documents;

(VII) When the tickets presented by the passengers are proved to be illegally acquired, or not purchased from Spring Airlines or its authorized agent, or have already been reported lost or stolen, or counterfeit, or not the flight coupon altered by Spring Airlines or its authorized sales agent or that the flight coupon has been altered;

(VIII) When the person who shows the passenger ticket is not the one whose name is filled in Colum "Passenger Name";

(IXWhen it's proven that the seat reservation record associated with the passenger ticket presented by any passenger is invalid;

(X) When passengers fail to follow Spring Airlines' instructions on safety or security issues;

(XI) When passengers fail to follow the smoking ban or electronic device ban on the plane;

(XII) When passengers have records of bad behaviors on flights and Spring Airlines has every reason to believe that such behaviors may happen again;

Article 6 Arrangements for passengers who have been declined carriage

Spring Airlines shall handle passengers who have been declined according to the following rules:

(I) Tickets of passengers who fall under the circumstance described in Paragraph 1, Article 5 of the terms hereof will be handled as involuntary refund described in Article 36 of the terms hereof.

(II) Tickets of passengers who fall under the circumstances described in Paragraph 2, 3, 4, 10, 11 and 12 of Article 5 of the terms hereof will be handled as voluntary refund described in Article 37 of the terms hereof.

(III) As for those who fall under the circumstance described in Paragraph 5 of Article 5 of the terms hereof, according to Paragraph 2 of Article 11, they will have to make up the fare or tax shortage or be handled as voluntary refund described in Article 36 of the terms hereof and get a refund for the tickets they already paid for.

(IV) Passengers who fall under the circumstance described in Paragraph 6, Article 5 will have to change their flight, and date voluntarily as described in Article 37 of the terms hereof or be handled as no-show described in Article 55.

(V) As for passengers who fall under the circumstances described in Paragraph 7, 8 and 9 of Article 5, Spring Airlines reserves its right to withhold their passenger tickets and may seek help from relevant authorities when necessary.

 

Chapter III Passenger Tickets

Article 7 General Provisions

(I) Passenger tickets are the preliminary evidence for the formation of carriage contract by air and carriage contract conditions between the carrier and the passenger specified on the passenger tickets. Carrier only provides carriage for the passengers who hold the passenger tickets issued by the carrier or its authorized agent, or those who hold other transport documents that are issued by Spring Airlines or its authorized sales agent so as to serve as the proof of payment or partial payment. Passenger tickets shall always remains to be the property of Spring Airlines. The contract conditions or information for passengers listed on passenger tickets are the summary of certain clauses under the transport regulations.

(II) Passenger ticket is nominative and may only be used by passenger whose name on the tickets is consistent with the information on relevant valid identity document.

(III) Passenger tickets are non-transferrable. Transferred tickets are invalid and non-refundable. If the passenger ticket is not shown by someone who has the right to check in or refund the ticket, but Spring Airlines still offers carriage service or gives the refund to the person who shows the ticket in accordance with its transport regulations or relevant operation procedures, Spring Airlines shall assume no responsibility for the person who originally has the right to check in or refund the tickets, unless Spring Airlines is fully aware of the situation but intentionally does so.

(IV) Passenger tickets may not be altered. Altered passenger tickets are invalid and non-refundable.

(V) Unless there's special explanation or may be otherwise inferred from the context, the meaning of the term “Passenger Tickets” used in the terms hereof include both paper tickets and electronic tickets.

(VI) Requirements for Using Passenger Tickets

1. Passenger holding electronic ticket may not be checked in unless he or she shows a valid ID.

2. Passenger holding paper ticket should show valid ID and valid paper ticket when he or she is checking in. Those who show broken paper tickets or tickets that have been altered by someone else other than Spring Airlines or its authorized sales agent may not be checked in.

3. Connecting tickets must be used in accordance with the voyage listed on the passenger tickets and starting with the airport of departure. Passengers shall not end their trip early at their scheduled stops without Spring Airlines’ consent. Otherwise their passenger tickets will be deemed as invalid and Spring Airlines will not accept such tickets.

4. The cabin class must be specified on every flight coupon and Spring Airlines will not accept any flight coupon before the seat and date are finalized. For flight coupon with no booked seat, Spring Airlines should make seat reservation for the passenger according to the passenger's application, applicable ticket price and the seat availability on the flight the passenger applies for.

5. Passengers should finish all of the trips listed on their passenger tickets before they expire.

6. Scheduled tickets only apply to passenger tickets with specified carrier, date of flight, flight no. and cabin class; while open tickets may only be used after the seats are finalized.

Article 8 Ticket Validity

The validity of regular-price ticket is one year as of the day the ticket holder starts travelling; if none of the tickets are used, the validity of the tickets are one year as of the day the tickets are issued.

The validity of special-price tickets is subject to the air transport regulations of Spring Airlines.

Ticket validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.

 

Article 9 Extension of Ticket Validity

(I) In the event that any passenger fails to travel within the validity of his or her passenger ticket due to any of the following reasons that are Spring Airline's fault,  his or her ticket will be extended to first flight on which Spring Airlines is capable of providing a seat according to cabin class he or she already paid for:

1. When the flight on which the passenger has already made a seat reservation is cancelled;

2. The scheduled stops of the flight cancelled contain the passenger's point of departure, destination or stopovers;

3. When Spring Airlines fails to properly fly according to flight schedule

4. When Spring Airlines makes the passenger miss the connecting flight on which he or she has already booked a seat;

5. When Spring Airlines replaces the passenger's cabin class;

6. When Spring Airlines fails to provide the seat that the passenger has already booked.

II Under the circumstance where Spring Airlines fails to provide seats for regular-price ticket holders or special-price ticket holders who enjoy the same validity as regular-price ticket holders according to the cabin class of the tickets when they are making seat reservations, the validity of their tickets may be extended to the first flight on which Spring Airlines is capable of providing a seat according to cabin class they already paid for, though the extended period shall be no more than seven days.

(III) If any passenger fails to travel within the validity of his or her ticket due to illness, unless there're other rules on the ticket price he or she already paid for, Spring Airlines will extend his or her ticket till he or she is capable of travelling again according to his or her medical certificate, or to the earliest flight where Spring Airlines is able to provide seat class equivalent to the fare that the passenger already paid for at the place where the passenger cuts short his or her trip. Under the circumstance where the unused flight coupons contain one or multiple scheduled stops, extension of the passenger's ticket shall not be longer than three months as of the day when the passenger becomes able to travel again according to his or her doctor's note. In this case, Spring Airlines may also extent the ticket of the accompanying direct relative of the passenger with no self-care ability.

  Under the circumstance where any passenger passes away during the trip, the passenger's companion's ticket may be altered by canceling the shortest duration of stay or extending the period of validity. In the event that the passenger's direct relative passes away during the trip, the tickets of the passenger and his or her accompanying direct relative may also be altered. However, such alteration shall not be made before a death certificate is received and the extended period shall not be longer than 45 days as of the date of death.

 

Chapter IV Ticket Price & Taxes

Article 10 Applicability of Ticket Price

(I) The ticket price only applies to the carriage by air from the airport of departure to the airport of destination. It doesn't include the surface transport between the airport and downtown or between airports. Tax and fees required by the government or relevant authorities as well as fees that the airport operator or carrier charges upon approval of the government or relevant authorities are not included in passenger ticket price. Such taxes or fees shall be paid by passengers.

II Passenger ticket price is the applicable price on the day any passenger purchases his or her ticket. After the ticket is sold, the fare shall not be changed even if the ticket price has been readjusted.

(III) The ticket price published by Spring Airlines applies to direct flights. In the event that any passenger demands to stop by or transfer to other flights, the ticket price should be calculated by adding the actual segments together.

(IV) Special-price ticket holders should follow various conditions that come with such special price.

Article 11 Payment of Ticket Fare

(I) Passenger should pay for his or her ticket in the currency and mode required by the government. Unless the passenger has reached any agreement with Spring Airlines, all ticket fares should be paid in cash.

(II) Under the circumstance where the fare collected is inconsistent with the applicable ticket price or where there’s mistake in the calculation, relevant passenger should make up the shortage or Spring Airlines should return the overcharged money to the passenger in accordance with Spring Airlines' air transport regulations.

(III) Except for special offers, the unit of all ticket prices is 10 yuan; any other expenses Spring Airlines charges or pays are all in Renminbi and the mantissa shall be always rounded off. 

Article 12 Special Ticket Price

IDisabled veterans and the people's police who are disabled while on duty may buy plane tickets at 50% of the regular adult rate for the same flight by showing their Veteran's Certificate of the People's Republic of China and Disabled Police Certificate of the People's Republic of China.

(II) The rate for children is 50% of the regular adult rate for the same flight and there will be a seat for every child.

(III) The rate for infants is 10% of regular rate and there's no separate seat for infants; you may buy a child ticket if your baby needs a separate seat. Every adult passenger is allowed to take one baby for free and the extra babies will be charged as children.

(IV) Ticket Price for Stretcher Passenger: depends on whether seats need to be removed. If not, the price will be comprised of two parts, the passenger's individual ticket and the surcharge for the passenger's stretcher, among which the individual ticket costs 80% of the regular rate (50% for children); the surcharge costs 80% of two regular-price tickets for the segment where the passenger will be using his or her stretcher. In the case where seats need to be removed, the passenger will have to pay for the tickets for the seats removed and each seat costs 80% of regular ticket.

(V) Special Offer Tickets. The conditions for special offer tickets sold on Spring Airlines' websites, www.ch.com and m.ch.com, are subject to the rules published on the websites.

(VI) Group passenger ticket price applies to passengers defined in Paragraph 10, Article 3 of the terms hereof. Passenger who buys infant, child tickets shall not be counted toward the total number of group members. Group-ticket holders should follow Spring Airlines' special provisions.

Article 13 Special ticket price may come with conditions that restrict or waive passengers' right to endorse, alter or return their tickets. Passengers are encouraged to choose ticket price that suits their needs.

 

Chapter V Ticket Booking

Article 14 Means of Ticket Booking

Passengers may buy their tickets at Spring Airlines' websites, ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

Article 15 Rules on Ticket Booking

(I) Passengers should make truthful declaration of important information such as valid ID, contact number in accordance with Spring Airlines' provisions while buying tickets. Passengers must fill out the Seat Reservation Form when they are buying tickets from ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

(II) Valid certificate of child or infant's date of birth should be provided while buying child or infant tickets.

(III) Passengers under restricted transport should provide Spring Airlines with relevant evidence and may not buy any ticket without Spring Airlines' consent.

Article 16 Every passenger should hold his or her own passenger ticket.

Article 17Spring Airlines and its authorized sales agent should sell one-way, connecting or return tickets according to passengers' demands.

Article 18 There should be clear information on passenger services during flight delay and cancellation in various ticket booking links such as Spring Airlines' ticket offices or websites.

 

Chapter VI Seat Reservation

Article 19 Spring Airlines should provide seats according to the seat classes that the passengers booked.

Article 20After making seat reservation, passengers may check in by the passenger tickets they already booked.

Open tickets may not be used before finalizing the seats with Spring Airlines. For scheduled tickets, seats should be finalized while buying tickets from Spring Airlines.

Article 21 Only after passengers pay for their tickets in accordance with the procedure and time frame specified by Spring Airlines and get the confirmation from Spring Airlines or its authorized sales agent can the reservation be deemed finalized; any reservation that has not be confirmed by Spring Airlines or its authorized sales agent may not be deemed as finalized.

Article 22 Under the circumstance where connecting- or return-ticket holders fail to catch the flight they have ready booked or fail to tell Spring Airlines to keep the onward or return flight specified on their tickets, Spring Airlines has the right to cancel the passengers’ reservations for the follow-up flights. However, if the passengers have informed Spring Airlines beforehand, their reservations shall still remain valid.

Article 23 Passengers must provide accurate and complete personal information (such as valid identity information, address, phone number, etc.) to Spring Airlines for seat reservation and service arrangements. Meanwhile, passengers authorize Spring Airlines to keep their personal information and pass such information on to relevant departments of Spring Airlines, other relevant carriers or providers or relevant services. 

Article 24 Spring Airlines may specify the beginning and end of the time frame for seat reservation based on its actual operation and may temporarily stop accepting reservation for any flight if necessary.

Article 25 Group passengers should purchase their tickets within the specified or previously agreed time frame after making their seat reservations, otherwise Spring Airlines won't hold the seats for them.

 

Chapter VII Flight Time, Flight Cancellation & Alteration

Article 26 Flight Time

Spring Airlines will try its best to transport its passengers and luggage according to the flight schedule that takes effect as of the day the travel begins. However, the flight schedule or schedule list at any other places are for passengers' reference only. It's not a constituent part of the air transport contract.

Spring Airlines shall not be held responsible for any mistake or omission in the Flight Schedule or other published flight timetables, unless such loss is caused by Spring Airlines' deliberate rash action or non-action when it already knows that it may result in loss for the passengers. Spring Airlines shall assume no responsibility for the interpretations of the departure, arrival time, date or flight made by its representative, employee or agent, either.

 

Article 27 Flight Cancellation & Alteration

Under any of the following circumstances, Spring Airlines may change the plane model or cancel, suspend, alter, delay or postpone any flight as per regulations without giving prior notice:

(I) In order to follow China's laws, government regulations and orders;

(II) In order to ensure flight safety;

(III) For other uncontrollable reasons.

Article 28 Under any of the circumstances described in Article 27, Spring Airlines fails to provide passengers with seats (including cabin class) that they have already booked, or fails to land in the passengers' scheduled stops or destination, or cause the passengers to miss their connecting flights that they have already booked due to flight cancellation or delay, Spring Airlines will take the passengers' reasonable needs into account and take one of the following measures:

(I) Arrange follow-up Spring Airlines flights with available seats for the passengers

II) Change the voyage listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights, and return the difference between the fares, excess baggage charges and other service fees to the passengers and passengers will not be asked to make up for the shortage.

(III) Handle the passengers as involuntary refunds described in Article 36 of the terms hereof.

Article 29 Services for Passengers whose flights are delayed, or cancelled

Spring Airlines should handle passengers whose flights got delayed, or canceled according to Article 85, 86, 87, 88 and 89 of the terms hereof, respectively.

 

Chapter VIII Passenger Ticket Alteration

Article 30 In the event that any passenger intends to alter his or her flight, date, cabin class after booking the ticket, Spring Airlines and its authorized sales agent should actively handle the passenger's demand according to its actual capability.

Article 31 Involuntary Alteration

(I) When any passenger's flight is canceled, advanced, delayed or that the passenger's voyage is altered or Spring Airlines fails to offer him or her the original seat, Spring Airlines should let the passenger take its follow-up flight in priority or handle it as involuntary refund described in Article 36 of the terms hereof. In the event that any passenger's cabin class is altered due to Spring Airlines’ fault, Spring Airlines will give the passenger back the difference between his or her new and original tickets and the passenger will not be asked to make up for the shortage.

(II) Unless otherwise agreed, requests for involuntary alteration should be made before the time of departure for the first follow-up flight on which Spring Airlines is able to offer empty seats. Passengers applying for involuntary alterations not within the above mentioned time will be handled as involuntary refund described in Article 36 of the terms hereof.

Article 32 Carrier Alteration

Passengers who intend to change their carriers voluntarily after buying their tickets will be handled as voluntary refunds described in Article 37 of the terms hereof. Passengers who intend to change their carriers due to any of the reasons listed in Paragraph 1, Article 37 of the terms hereof will be handled as involuntary refunds described in Article 36 of the terms hereof.

Article 33 Voluntary Alterations

(I) Under the circumstance where any passenger who intends to change his or her flight and/or date after buying the ticket, unless it's otherwise specified in Paragraph 2, 3, 4 and 5 in the clause hereof, Spring Airlines and its authorized sales agent should handle it as specified in the table below based on the seat available and time at its disposal and according to Spring Airlines' air transport regulations.

Ticket Classes

Time Limit for   Alteration

Request made 24 hours (included) before the specified   time of departure

Request made within 24 hours and 2 hours (included)   before the specified time of departure

Request made within 2 hours before the specified time   of departure

Request made after the specified time of departure

Passenger tickets that cost more than 70% (included) of   the regular rate

Free of charge

5% alternation fee of the ticket fare will be charged.

10% alternation fee of the ticket fare will be charged.

30% alternation fee of the ticket fare will be charged.

Passenger tickets that cost 40% (included) ~65%   (included) of the regular rate

5%alternation fee of the ticket fare will be charged.

10% alternation fee of the ticket fare will be charged.

20% alternation fee of the ticket fare will be charged.

Unalterable

Passenger tickets that cost 35% or less of the regular   rate

Unalterable

II Disabled veterans and the people's police who are disabled while on duty may change their tickets for free on presentation of the Certificate for Revolutionary Disabled Army Man of the People’s Republic of China and Certificate of Disability Pension for People’s Police of the People’s Republic of China.

(III) Alteration for infant-ticket holders is free of charge.

(IV) Alteration request of child ticket holders will be handled as tickets that cost 70% or above of the regular rate.

(V) Alteration request of group ticket holders will be handled as voluntary refund for group passengers described in Article 38 of the terms hereof.

 

Chapter IX Refunds

Article 34 In the event that Spring Airlines fails to provide the carriage in accordance with the carriage contract or that the passenger voluntarily intends to alter his or her travel arrangement, Spring Airlines should refund all of or part of the passenger ticket that hasn’t been used according to relevant regulations in the chapter hereof.

(I) Refunds are divided into voluntary refunds and involuntary refunds. Voluntary refunds refer to the circumstance where passengers intend to return their tickets after booking them due to their own reasons. Involuntary refunds refer to the circumstance where passengers have to return their tickets after booking them due to the carrier's fault, weather, government or other force majeure, among which carrier's fault includes: foreseeable and avoidable reasons that Spring Airlines may overcome such as improper aircraft maintenance, poor flight deployment, business or crew dereliction of duty and so forth.

(II) Passengers should fill out Spring Airlines’ refund form should they intend to get refunds for their tickets. Passengers must provide all used flight coupons and passenger coupons or the original copy of their e-ticket itinerary for refunds.

Article 35 General Provisions on Refunds

(I) In the event that Spring Airlines fails to provide carriage service according to relevant carriage contract due to any of the reasons listed in Paragraph 1, Article 9 of the terms hereof, passengers who demand refund shall be handled as involuntary refunds as described in Article 36 of the terms hereof.

(II) Passengers who demand refunds because they voluntarily intend to change their travel arrangement shall be handled as described in Article 37 of the terms hereof.

Article 36 Involuntary Refunds

(I) Passengers who demand refunds due to flight cancellation or delay over three hours (including delay of known flight schedule that's over three hours) shall be handled as voluntary refunds; all ticket fare shall be returned for refunds issued at the airport of departure; and ticket fare for the unused segment shall be returned for refund issued at the passengers' scheduled stops according to the price of the tickets booked by the passengers, though it shall not be more than the full price paid for the original tickets. And there will be no refund charge. 

(II) In the event that any flight lands in an unscheduled airport and the flight gets cancelled or the flight has been delayed for three hours ((including delay of known flight schedule that's over three hours) due to the carrier's fault listed in Paragraph 1, Article 34 of the terms hereof, and certain passenger demands refund in this case, the ticket fare for the segment from the landing airport to the airport of destination shall be returned to the passenger according to the class of the passenger's ticket, though the refund shall not be more than the full price paid for the original tickets.

(III) Under the circumstance where any flight has to land in an unscheduled airport and the flight gets cancelled for the day due to non-carrier reasons such as weather, government or other force majeure, the passengers' refund requests shall be handled as involuntary refunds described in Paragraph 2 of Article 36 of the terms hereof; In the event that the flight does not get cancelled and certain passenger wants to end his or her journey, the ticket for the unused segments may not be refunded.

Article 37 Voluntary Refund

(I) Unless otherwise specified in Paragraph 2, 3, 4, 5, 6 and 7 in the article hereof, voluntary refund request of passengers will be handled as listed in the table below:

Ticket Class

Time when refund request is made

Request made 24 hours (included) before the specified   time of departure

Request made within 24 hours and 2 hours (included)   before the specified time of departure

Request made within 2 hours before the specified time   of departure

Request made after the specified time of departure

Passenger tickets that cost 70% (included) or more of   the regular rate

5% refund fee of the ticket fare will be charged.

10% refund fee of the ticket fare will be charged.

20% refund fee of the ticket fare will be charged.

50%no-show fee of the ticket fare will be charged.

Passenger tickets that cost 40% (included) ~65%   (included) of the regular rate

10%refund fee of the ticket fare will be charged.

20%refund fee of the ticket fare will be charged.

30%refund fee of the ticket fare will be charged.

Non-refundable. Only the airport construction fee and   bunker adjustment surcharge already charged will be returned.

Passenger tickets that cost 35% or less of the regular   rate

Non-refundable. Only the airport construction fee and   bunker adjustment surcharge already charged will be returned.

Note: The airport construction fee and bunker adjustment surcharge already charged will also be refunded along with the ticket fare.

(II) Disabled veterans and the people's police who are disabled while on duty may refund their tickets for free on presentation of the Certificate for Revolutionary Disabled Army Man of the People’s Republic of China and Certificate of Disability Pension for People’s Police of the People’s Republic of China.

(III) Refunds for infant-ticket holders are free of charge.

(IV) Refund request of child ticket holders will be handled as tickets that cost 70% or above of the regular rate.

(V) Passengers who demand refund due to illness need to provide Spring Airlines with a diagnosis proof and bill issued by county-level or above medical institution before the specified time of departure of the flight and will not be charged refund fee. Companion of sick passenger should go through the refund procedures along with the sick passenger should he or she intends to get refund for his or her ticket as well. In the case that there's more than one companion, only one of them can refund his or her ticket for free while the others will be handled as voluntary refunds.

(VI) Connecting- and return ticket holders will be charged refund fees for various segments as involuntary refunds described in Paragraph 1, Article 37of the terms hereof and Spring Airlines' relevant operation regulations.

(VII) In the event that passengers voluntarily end their journey at any scheduled stop of the flight, the ticket fare for their unused segments may not be refunded.

Article 38 Group Passengers

Voluntary refund request of group passengers shall be handled in accordance with the following provisions:

(I) The provision applies to group tickets that cost 40% (included) of the regular rate or above and the number of passengers who demand refunds shall not be more than 10% of the total number of group passengers. Group tickets that cost less than 40% of the regular rate shall be handled according to Article 37 of the terms hereof.

(II) Group-ticket holder who makes voluntary refund request 72 hours (included) before the specified time of departure of the flight will be charged 20% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(III) Group-ticket holder who makes voluntary refund request 48~72 hours before the specified time of departure of the flight will be charged 30% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(IV) Group-ticket holder who makes voluntary refund request 24~48 hours before the specified time of departure of the flight will be charged 50% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(V) Tickets of group-ticket holder who makes voluntary refund request within 24 hours of the flight or after the specified time of departure of the flight will be voided and his or her ticket fare will not be refunded. However, the airport construction fee and bunker adjustment surcharge collected will be refunded.

(VI) Group passengers who hold connecting, return tickets will be charged refund fee for various segments according to Paragraph 2, 3 and 4 of Article 38 of the terms hereof should they intend to refund their tickets.

 

Article 39 Time Limit for Refunds

Passengers should inform Spring Airlines before their tickets expire should they intend to get refunds. Otherwise Spring Airlines has the right to deny their request.

Article 40 Location for Refunds

Passengers should go to Spring Airlines' ticket office for refunds. You may consult Spring Airlines for more information. Voluntary refunds of group passengers may only be handled at the ticket office where the tickets are sold.

Article 41 Refund Method

 Spring Airlines will return the ticket fare to the passengers in the same way they pay for the tickets. In the event that the passengers pay for the tickets with credit card or debit card, Spring Airlines has the right to return the money to the original card the tickets are paid with within 30 workdays.

Article 42Payee of Refund

(I) Spring Airlines has the right to refund the ticket for the passenger whose name is on the passenger ticket only.

(II) Under the circumstance where the passenger specified on the ticket is not the one who paid for the ticket and there are restrictions for refund listed on the ticket, Spring Airlines should return the ticket fare to the payer or the person specified by the payer according to the restrictions for refund.

(III) Passenger who demands refund should show his or her valid ID: if the payee of refund is not the passenger specified on the ticket, valid IDs of both the passenger and the payee are required.

(IV) Spring Airlines will return the ticket fare to the person who holds all of the unused flight coupons and passenger coupons or the original copy of the e-ticket itinerary and meets the provisions in Paragraph 1, 2 and 3 of Article 42. It shall be deemed as legitimate refund and Spring Airlines will also be absolved from its responsibility.

 

Chapter X Loss of Passenger Ticket

Article 43 Report the loss of missing passenger tickets

(I) In the event that all or part of any passenger's ticket is lost or damaged, or that the paper ticket shown by the passenger does not include the passenger coupon nor the unused flight coupon, the passenger should report his or her loss in written form.

(II) Passengers need to show their valid IDS when reporting their loss; if the applicant is not the passenger himself or herself, valid IDs of both the passenger and the applicant are required, so is a written application. 

(III) Under the circumstance where all or part of any passenger's ticket has already been used or refunded by someone else before the passenger reports his or her loss, Spring Airlines shall not be held responsible.

Article 44 Rebooking Tickets

In the event that any scheduled ticket is lost and the passenger who intends to continue to take the flight specified on the lost ticket or the follow-up flight, he or she needs to repurchase his or her ticket again; any passenger who lost his or her e-ticket itinerary does not need to repurchase ticket and may complete his or her journey with a valid ID if he or she doesn't need to apply for reimbursement.

Article 45 Refunds for lost tickets

(I) Paper tickets should be refunded with materials and evidence specified in Paragraph 2, Article 43 of the terms hereof as well as repurchased passenger coupon after they are verified by Spring Airlines within 30 days after the lost tickets expire.

Article 46 Termination of Ticket Loss Report

(I) Any passenger who finds the original copy of his or her ticket within the period of validity after reporting his or her loss may go to Spring Airlines' ticket office for termination of ticket loss report.

(II) Passenger who applies for termination of ticket loss report should provide the staff of Spring Airlines with: a photocopy of the passenger's valid ID, the original copy of the application for ticket loss and the lost ticket recovered.

 

Chapter XI Passenger Ticket Overbooking

Article 47 Compensation for Overbooking

(I) In order to meet the travel demands of more passengers, Spring Airlines may oversell certain flights that are likely to have spare seats just so that more passengers can catch their desired flights.

(II) In the case of overbooking and the flight is unable to meet the demand of the passengers who have already made seat reservations, Spring Airlines will first consult those who are willing to take the follow-up flight or cancel their trip. Under the circumstance where there are not enough volunteers, Spring Airlines will deny some passengers the right to board the plane.

(III) Spring Airlines will compensate passengers who fail to take the original flight due to overbooking in the following ways:

1. Offer 200 yuan cash compensation for every passenger.

2. Passengers who choose to refund their tickets will be handled as involuntary refunds and will not be charged refund fees; passengers who choose to take Spring Airlines' follow-up flight will be handled as voluntary refunds and will not be charged alteration fee.

(III) Under the circumstance where Spring Airlines is unable to provide any flight that leaves on the same day, after getting the passengers' consent, Spring Airlines may endorse them to other carrier's flight that leaves on the same day and the endorsement fee shall be borne by Spring Airlines.

(IV) In the case of overbooking of connecting flights, cash compensation is available for oversold segments according to above mentioned provisions. Services such as free alteration, refund and board and lodging may be arranged for the follow-up segments according to the passengers' schedule.

(V) In the event that the time of the follow-up flight is over 4 hours (included) later than the original flight, Spring Airlines will arrange free standard room with washing facilities for passengers according to Paragraph 1, Article 85 of the terms hereof, offer free surface transportation between the airport and the hotel and help the passengers with their check-in procedures.

Article 48 In the case of flight overbooking, priority will be given to passengers in the following order:

I) VIP passengers and their companions;

(II)Special passengers with our company’s consent and prior arrangement;

(III) Passengers taking connecting international flights;

(IV) Group passengers;

(V) Connecting flight passenger who’s only got very short time between planes at the transit airport;

(VI) Passenger who’s got particular difficulties and is in a hurry to start his or her trip;

(VII) Frequent travelers of our company;

(VIII) Other regular passengers.

Article 49 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant querying channels.

Chapter XII Plane Taking

Article 50 General Provisions

(I) Passengers should arrive at the airport within the time frame prescribed by Spring Airlines to complete all their check-in formalities such as having their tickets and luggage checked and collecting their boarding passes by their passenger tickets and valid IDs.

(II) In the event that any passenger fails to make it to Spring Airlines’ check-in counter or get ready for the trip, Spring Airlines may cancel the seat booked by the passenger just so that the flight will not be delayed. Spring Airlines shall assume no responsibility for the passenger’s loss and any expense caused thusly.

(III)The time when Spring Airlines starts checking in passengers is usually no later than 90 minutes before the flight’s time of departure and the cut off time for check-in is 45 minutes before the flight’s time of departure. However, the cut off time may vary from airport to airport so passengers should follow the rules of each airport.

(IV)           Spring Airlines and its ground service agent should open up the check-in counter on time to take the passengers’ tickets in accordance with relevant regulations, and check them in without delay.

(V)             Article 51 Passengers’ luggage and free carry-on items must go through security check before they check in.

(VI)           Article 52 Spring Airlines has to right to decline any passenger who is not allowed to fly according to China’s relevant regulations. And the tickets they purchase will be handled as voluntary refunds described in Article 37.

(VII)        Article 53 No-Show

(VIII)      Any passenger demands alteration or refund after missing his or her flight shall be handled as voluntary alteration described in Article 33 or voluntary refund described in Article 37.

(IX)           Article 54 Missing Flight

(I)             Missing flight caused by passenger’s own fault shall be handled as no-show described in Article 53.

(II)          In the event that any passenger misses his or her flight due to Spring Airlines’ fault, Spring Airlines will arrange for the passenger to take the follow-up flight possible as early as possible. If the passenger wants to refund his or her ticket in this case, it shall be handled as involuntary refund described in Article 36 of the terms hereof.

(III)        Article 55 Taking Wrong Flight

(IV)         

(I)      In the event that any passenger takes the wrong flight, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. However, the passenger will not be asked to return the overcharge nor demanded payment for the shortage. In the event that the passenger intends to end his or her trip at the wrong arrival airport, he or she will not be asked to return the overcharge nor demanded payment for the shortage either.

(II)   Under the circumstance where any passenger takes the wrong flight due to Spring Airlines’ fault, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. And the passenger will be handled as involuntary refund described in Article 36 of the terms hereof should he or she want to refund his or her ticket.

(III)  

(IV)  Chapter XIII Luggage Transportation

(V)    Article 56 General Provisions

(VI) Spring Airlines accepts luggage that contains items in keeping with Paragraph 35, Article 3 of the terms hereof only.

(VII) Luggage transported by Spring Airlines is divided into checked luggage and unchecked luggage according to the responsibility for transportation.

(VIII)            State prohibited articles, articles restricted for transport, dangerous goods as well as other items that smell or may stain the plane shall not be deemed as luggage or secretly carried in checked luggage. Spring Airlines may refuse to accept or stop the carriage of such items should it find any while collecting the luggage or during transportation.

(IX) Article 57 Items that may not be transported as luggage

(X)    The following items may not be deemed as luggage or secretly carried in checked luggage, nor taken into the cabin:

(I)      Hazardous Article

(II)   1Explosive materials;

(III) 2Gases, including flammable and non-flammable non-toxic gas, toxic gas;

(IV) 3Flammable liquid;

(V)    4Flammable solid, substance liable to spontaneous combustion and substance that releases flammable gas in water;

(VI) 5Oxidizing agent and organic peroxides;

(VII) 6Toxic substances and infectious substance;

(VIII)            7Radioactive substance;

(IX) 8Corrosive substance;

(X)    9Magnetic substance;

(XI) 10 Narcotic, and unpleasant substance or others with similar nature;

(XII) 11Articles that may stain the plane;

(XIII)            12. Other dangerous goods that may not be transported as luggage according to Spring Airlines.

(XIV)             Guns, including various imitation toy gun, gun-shaped lighter as well as various other assault weapons, though sports equipment does not count.

(XV) Ordnance, police weapon.

(XVI)             Controlled knives.

(XVII)          Living animals, except for small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(XVIII)        Other dangerous goods restricted for carriage according to ICAO, IATA-DGR and national regulations.

Article 58 Items that may not be transported as checked luggage

Items that demand special care, such as important documents and materials, negotiable securities, currency, draft, jewelry, precious metal and its products, silverware, valuables, antiques and paintings, fragile articles, perishable articles, samples, travel documents and so forth may not be deemed as checked luggage or secretly carried in checked luggage. Instead, they should be taken into the cabin as carry-on items.

Spring Airlines shall assume liability for loss or damage of above mentioned items carried secretly in checked luggage as common checked luggage only.

Article 59 Items restricted for carriage

The following items may only be transported provided that they are in keeping with Spring Airlines' air transport conditions and approved by Spring Airlines:

(I) Items such as precision instrument, electric appliance and so on should be consigned as goods; they must be properly packed in case certain passenger insists on transporting them as checked luggage and the weight of such items may not be counted toward the passenger’s free baggage allowance and will be charged excess baggage charges.

(II) Sports equipment, including guns and ammunition for sports purposes.

(III) Small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(IV) Diplomatic pouch, confidential documents.

 

(V) Folding wheelchair or electric wheelchair that passengers use during their travel.

(VI) Sharp tools and blunt tools besides controlled knives, such as kitchen knife, fruit knife, table-knife, knife craft, scalpel, scissors as well as steel file, axe, bat, hammer and so on, should be transported as checked luggage.

(VII) Dry ice, alcoholic drinks, smoking set, medicine, cosmetics and so forth that passengers need during their travel.

Article 60 Checked Luggage

(I) Checked luggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:

1. Suitcases, travelling bags and handbags must be locked;

2. Two or more pieces of luggage can’t be lashed into one piece;

3. Do not attach any other items to your luggage;

4. Bamboo basket, net bag, straw rope and straw bag may not be used as the outer packaging of luggage;

5. Passenger’s name, detailed address and phone number should be clearly written on their luggage;

6. Saw dust, risk husk, turfgrass chippings may not be used as backing inside any luggage.

(II) Each piece of checked luggage should not be over 50kg nor should it be larger than 40×60×100cm. Luggage heavier or larger than above mentioned rules shall not be checked in without Spring Airlines’ prior consent.

Article 61 Unchecked Luggage

Every passenger is allowed to take one piece of unchecked luggage into the cabin provided that it's not over 7kg nor larger than 20×30×40cm, otherwise it should be transported as checked luggage.

Article 62 Free Baggage Allowance

(I) Unchecked luggage in keeping with Article 61 of the terms hereof may be transported for free.

(II) Spring Airlines will charge excess baggage charge for checked luggage beyond free baggage allowance according to Article 63 of the terms hereof.

(III) Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their luggage provided that they can prove that they are travelling together at the same time, same place or by other means.

(IV) The handicapped can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.

Article 63 Excess Baggage Charge

(I) If the total weight of any passenger’s checked luggage and unchecked luggage is over the passenger’s free baggage allowance, the excess weight will be deemed as excess baggage and charged excess baggage charge.

(II) An excess baggage ticket should be issued for excess baggage charge collected.

(III) The rate for passengers’ excess baggage is 1.5% of the regular ticket price per kilogram in renminbi and the mantissa shall be rounded off. 

Article 64 Value Declaration

(I) Passengers may declare the value of their checked luggage when each kilogram of their luggage is worth more than 100yuan.

(II) The declared value of checked luggage shall not be greater than the actual value of the luggage and the maximum limit is 8,000 yuan per passenger. Spring Airlines has the right to refuse to accept any luggage that’s over such limit or when it finds the declared value of the luggage objectionable and the passenger refuses to have his or her luggage examined.

(III) Spring Airlines charges a valuation charge that is 5‰ of the value of the weight that’s over the limit prescribed in Paragraph 1, Article 64 according to the value declared by relevant passenger. The amount will be represented in renminbi and the mantissa shall be rounded off.

(IV) Value-declared luggage is not included in free baggage allowance.

Article 65 Right to Decline Carriage

I) Spring Airlines has the right to refuse to accept luggage that is or contains any item listed in Article 57 of the terms hereof.

(II) Spring Airlines has the right to refuse to check in any luggage that is or contains any item listed in Article 58 of the terms hereof.

(III) Under the circumstance where any passenger carries any item that falls under Article 59 of the terms hereof and the passenger fails to or refuses to follow Spring Airlines' transportation restrictions, Spring Airlines has the right to refuse to accept such item for carriage.

(IV) In the event that the shape, packaging, volume, weight or nature of any passenger's luggage is not in keeping with Spring Airlines' rules, Spring Airlines has the right to demand passenger to improve such noncompliance; and it has the right to refuse to accept such luggage when it's not properly improved.

Article 66 Right of Search

Spring Airlines may check passengers' luggage in the passengers' presence for safety concern; it may even check passengers' luggage together with relevant authorities when necessary. In the event that any passenger refuses to accept such inspection, Spring Airlines has the right to refuse to transport his or her luggage.

Article 67 Requirements for Luggage Collection & Transportation

(I) Passengers must check their luggage in by valid passenger tickets. Spring Airlines should accurately record the number of pieces and weight the checked luggage.

(II) Check-in and luggage collection may only be done on the date when the flight leaves.

(III) Spring Airlines should tie a ticket tag to every piece of checked luggage and hand the identification coupon to the passenger. Unchecked luggage approved by Spring Airlines will be taken into the cabin and taken care of by the passengers themselves after they have been weighed together with the checked luggage.

(IV) In the event that any passenger intends to check in any controversial luggage, Spring Airlines should get the passenger's consent and tie a waiver luggage tag to it so as to absolve Spring Airlines from its corresponding transportation responsibility.

Article 68 Luggage Transportation

(I) Passengers and their checked luggage should be transported by the same flight. In the event that any passenger is separated from his or her checked luggage under exceptional circumstances, Spring Airlines should give the passenger an explanation and arrange for it to be transported by follow-up flight first where the carrying capacity allows.

(II) Passenger's excess baggage should be transported along with the passenger by the same flight provided that the carrying capacity of the airplane allows. Under the circumstance where the carrying capacity does not allow and the passenger refuses to have it transported by follow-up flight, Spring Airlines may refuse to accept such luggage.

Article 69 Carriage of Small Animals, Guide Dogs & Hearing Dogs

(I) Small animals refer to domestic dogs, cats, birds or other pets. Wild animals and those in bizarre shapes or animals that may injure someone, such as snakes, do not fall into this category.

(II) Passengers who intend to carry any small animal must mention it while making seat reservations and provide Spring Airlines with plytosanity certificate. And the animal may not be transported without Spring Airlines' prior consent.

(II) Passengers should carry the animals to the airport to check them in within the time specified by Spring Airlines on the date of departure.

(IV) Containers for small animals should be in keeping with the following requirements:

1. Capable of preventing the animals from breaking, escaping and reaching out to hurt someone, any luggage, cargo or the plane;

2. Enough space for the animals to stand up and move around. Capable of maintaining air flow so that the animals will not suffocate;

3. Capable of preventing their faeces from leaking so as not to contaminate aircraft equipment and other items.

(V) Unless permitted by Spring Airlines, all animals must be transported in the cargo space.

(VI) The weight of the animals, containers and food may not be counted toward passengers' free baggage allowance and they should be charged excess baggage charge as excess baggage.

(VII) Value declaration is not available for carriage of small animals.

(VIII) Passengers should assume full responsibility for the animals they check in. Spring Airlines shall not be held responsible for any injury, loss, disease or death of small animals in transit unless it's due to Spring Airlines' fault.

(IX) Guide dogs or hearing dogs refer to dogs that are specially trained to guide the blind or help the deaf hear. The blind or deaf passengers with doctor's note should follow the rules below should they intend to take guide dogs or hearing dogs with them on the flight:

1. Guide dogs, hearing dogs may be taken into the cabin by the blind or mute passenger provided that they are in keeping with Spring Airlines' transportation conditions. Guide dogs, hearing dogs along with their containers and food may be transported for free without being counted toward free baggage allowance.

2. Guide dogs or hearing dogs taken into cabin must wear muzzle and tied with a leash, and they shall not occupy any seat or run free. The containers of those that are kept in cargo space must be in keeping with the provision in Item4, Article 69.

3. Other transportation conditions for guide dogs or hearing dogs shall be handled in accordance with Item 2, 3 and 7 of Article 69.

4. Under the circumstance of non-stop long-distance flight or certain aircraft model that are not suitable for transporting small animals, guide dogs or hearing dogs, Spring Airlines has the right to decline their carriage.

Article 70 Luggage in Violation of Regulations

Checked luggage or unchecked luggage that contains any prohibited article, restricted article or dangerous good specified by the government shall be deemed as luggage in violation of regulations. Spring Airlines shall handle such luggage in accordance with the following provisions:

(I) For luggage in violation of regulations found at the airport of departure, Spring Airlines should refuse to accept it in accordance with Article 65 of the terms hereof; if the luggage is found after being collected, Spring Airlines has to right to cancel the carriage or continue to transport it after taking relevant items out, and the excess baggage charged collected shall not be refunded.

(II) Spring Airlines should stop transporting luggage in violation of regulations after finding it at any airport of scheduled stop and the excess baggage charge already collected will not be returned to the passenger.

(III) Any State prohibited article, restricted article or dangerous good secretly carried in luggage in violation of regulations will be handed over to relevant authorities.

Article 71Withdrawal of Luggage

Under the circumstance where Spring Airlines needs to arrange for any passenger to switch to other flight due to its own fault, carriage of the passenger's luggage should also be altered accordingly and overcharge for the excess baggage charge collected will be returned to the passenger though payment for the shortage will not be demanded; the value declaration surcharge already paid will not be refunded.

Withdrawal of luggage shall be handled in accordance with the following rules:

(I) Passengers who intend to withdraw their luggage at the airport of departure must mention it before the luggage is loaded. In the case of ticket refunding, luggage already collected must also be withdrawn and the excess baggage charges already collected will also be refunded in this case.

(II) Unless time doesn't allow, passengers may withdraw their luggage at the airport of scheduled stop. However, the excess baggage charged for unused segments are not refundable.

(III) Value declaration surcharge already collected will be refunded at the airport of departure while withdrawing the value-declared luggage. However, Spring Airlines does not refund the value declaration surcharge already received at the airport of scheduled stop. 

(IV) In the event that any passenger needs to transfer to another flight due to Spring Airlines' fault, carriage of the passenger luggage should be accordingly altered and the overcharge for the excess baggage charge already collected will be refunded though payment for the shortage will not be demanded; the surcharge for value declaration already paid shall not be refunded.

 

Article 72 Delivery of Checked Luggage

(I) Passengers should claim their luggage by the identification coupons of their luggage tags immediately after their flights arrive. Passenger tickets should be handed over for examination when necessary.

(II) Under the circumstance where any passenger fails to claim his or her luggage right away, Spring Airlines has the right to charge passenger storage fee from the day after the luggage arrives. Spring Airlines has the right to dispose of any perishable items carried in passengers' luggage 24 hours after the luggage arrives.

(III) Spring Airlines hands out luggage by identification coupon of luggage tag only. It shall assume no responsibility for whether the person who claims the luggage is the passenger him or herself nor any loss or expense caused thusly.

(IV) Once the passengers' delayed luggage arrives, Spring Airlines should notify the passengers to claim their luggage right away or it may deliver the luggage to the passengers directly. Spring Airlines may not charge storage for delayed luggage.

(V) In the event that no passenger raises any objection while claiming his or her luggage, it shall be deemed as the checked luggage has been delivered in good condition.

(VI) Passengers who have lost the identification coupon of their luggage tags should report such loss to Spring Airlines in no time. In this case, they should provide Spring Airlines with enough evidence should they intend to claim their luggage and show their receipts while picking up their luggage. Spring Airlines shall assume no responsibility if any passenger's luggage is claimed by someone else before he or she reports the loss.

Article 73 Undeliverable Luggage

Spring Airlines may handle any undeliverable luggage that's not claimed 90 days after it arrives according to relevant regulations.

Article 74 Disposal of Abnormal Carriage of Luggage

(I) In the case of luggage delay, loss or damage, Spring Airlines or its authorized ground service agent should fill out the Luggage Carriage Accident Record or Accident Record for Damaged Luggage together with the passenger, find out what goes wrong and the cause as soon as possible and forward the findings to the passenger and any unit concerned. Compensation for luggage may be handled at the airport of departure, scheduled stop or airport of destination.

(II) Under the circumstance where the checked luggage of any passenger fails to arrive at the airport along with the passenger by the same flight due to Spring Airlines' fault which causes the passenger certain inconvenience, Spring Airlines may consult with the passenger and give the latter 100 yuan of compensation for temporary supplies.

Article 75 Claim of Indemnity

In the event that any passenger's checked luggage is lost or damaged, the passenger should submit a claim for compensation to Spring Airlines or other ground service agent within the time frame specified in Article 94 of the terms hereof, and provide the latter with his or her passenger tickets (or photocopy), identification coupon of luggage tag, Luggage Carriage Accident Record or Accident Record for Damaged Luggage, evidence for the contents and price of the luggage as well as other relevant evidence.

 

Chapter XIV Passenger Behaviors on Aircraft

Article 76   Under the circumstance where any passenger’s behavior on the aircraft endangers the aircraft or anyone or anyone’s property on the aircraft, or gets in the way of the flight crew’ fulfilling their duties, or that any passenger fails to observe the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deboard the plane anywhere and declined carriage. And they might be sued for undue behavior in the cabin.

 

Article 77 Due to safety concerns, Spring Airlines forbids or restricts any passenger from using any electronic device on the aircraft, including but not limited to mobile phone, laptop, portable ratio, CD player, video game console or signal radiating device such as remote control electronic toy and interphone. Passengers may not use any electronic equipment other than portable recorder, hearing-aid and pacemaker on the plane without Spring Airlines' permission.

 

Article 78 Smoking is banned from all domestic flights run by Spring Airlines.

Article 79 Passengers should keep their safety belts buckled on while they are seated.

 

Chapter XV Passenger Services

Article 80 Adhering to the principle of ensuring airplane safety and flight regularity and providing good services, Spring Airlines is determined to offer good air and ground services for passengers with a polite, warm and attentive attitude.

Article 81 Spring Airlines is not responsible for the surface transport within the airport, between the airport and downtown or between airports in the same city. And Spring Airlines shall assume no responsibility for any action or negligence of the provider of such surface transport service. In the event that Spring Airlines provides passengers with surface transport according to certain paid service agreement signed separately, the clause hereof does not apply to such surface transport services.

Article 82 The board and lodging expenses at the airport of connecting flight shall be borne by passengers themselves.

Article 83 Under the circumstance where any passenger gets sick during the carriage by air, Spring Airlines should take active measures and try its best to rescue the passenger.

Article 84 According to Spring Airlines’ supporting and service conditions, Spring Airlines may provide special, extra paid services to passengers provided that it has come to an agreement with the passengers.

Section 2 Services for Abnormal Flights

Article 85 Information Notification

(I) Spring Airlines should provide the passengers with timely, accurate information on flight delay or cancellation, including the reason for flight delay or cancellation and flight status, through public information platform, official website, call center, text, phone call, radio broadcasting and so on within 30mins after getting the update on the flight status.

(II)Spring Airlines and its sales agent should strengthen their information communication and sharing, and pass on the information about the delay or cancellation announced by Spring Airlines to the passengers in time.

Article 86 Board & Lodging Services

In the event of flight delay or cancellation, Spring Airlines and its ground service agent shall provide the passengers with board and lodging services according to the following circumstances:

(I) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the carrier's fault such as aircraft maintenance, flight deployment, flight crew and so forth, Spring Airlines only provides meals or accommodation services for passengers on ground.

(II) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the non-carrier reasons such as weather, emergency, air traffic control, security check, passenger and so forth, Spring Airlines will help the passengers with meals and place to stay though the expenses will be borne by the passengers themselves.

(III) In the event that any domestic flight gets delayed or cancelled at any airport of scheduled stop for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

(IV) In the event that any domestic flight lands at an alternate airport for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

Article 87 Ticket Services

See Chapter 8 and 9 of the terms hereof for more information on ticket services during flight delay or cancellation.

Article 88 Passenger Services

(I) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines, Spring Airlines' sales agent or ground service agent will serve passengers who need special care first, including the disabled, seniors, pregnant women, unaccompanied minors and so on.

(II)  In the event that any passenger demands written proof of flight delay or cancellation, Spring Airlines should provide him or her with such certificate in time.

(III) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines and its authorized ground service agent should provide passengers with reasonable explanations and services.

(IV) Spring Airlines shall develop and publish its onboard delay emergency plan to the public. The plan should cover services such as information notification during onboard delay as well as conditions and restrictions for deplaning.

Article 89 Spring Airlines does not promise any other compensation for flight delay or cancellation caused by whatever reason.

 

Chapter XVI Continuous Transport                                               

Article 90 All parties of the air transport contract consider the carriage jointly run by several carriers is a single business activity, and whether it's based on a booklet of passenger tickets or multiple booklets of passengers tickets, it shall be deemed as a single, inseparable carriage.

 

Chapter XVII Liability for Damages & Limit of Indemnity

Article 91 Basic Rules

(I) Spring Airlines is responsible for any loss happens while it’s fulfilling its air transport duty, unless it's otherwise specified in relevant laws or otherwise contracted.

(II) Spring Airlines shall assume no responsibility for any loss resulted from following or passengers' failing to follow China's laws, government regulations, orders and requirements.

(III) Spring Airlines' liability shall not be more than the amount of the loss verified. Spring Airlines shall not be held responsible for any indirect loss or loss caused accordingly nor for any mental distress.

Article 92 Personal Casualty of Passengers

(I) In the event that the age, mental or health condition of any passenger causes any harm or danger to the passenger, thereby causes or aggravates any disease, injury, disability or death of the passenger, Spring Airlines shall not be held responsible.

 (II) Any waiver or restriction of Spring Airlines' responsibilities also applies to and benefits Spring Airlines’ agent, employee and representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines; The aggregate indemnity paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone else shall be no more than the liability limitation of Spring Airlines.

(III) Spring Airlines’ liability limitation for death, injury is RMB 400,000 per passenger.

Article 93 Compensation for Luggage

(I) Spring Airlines shall be liable for any delay, loss or damage of passengers' checked luggage between the time when it's checked in and the time when it's handed over to the passengers.

(II)  Spring Airlines will not be held responsible if it can prove that it has already taken all reasonable measures or that it's impossible to take such measures,.

(III) Spring Airlines will not be liable for any loss of luggage resulted from the intrinsic nature, quality or flaw of the luggage.

(IV) Spring Airlines shall assume no responsibility for any harm of passenger or damage of the passenger’s luggage caused by the items carried inside the passenger’s luggage; In the event that the items in any passenger’s luggage cause any harm to others or any damage to others’ belongings or Spring Airlines’ properties, the passenger should compensate for all of Spring Airlines’ loss and all expenses thus caused.

(V) Spring Airlines shall assume liability for loss or damage of items listed in Article 63 of the terms hereof that are carried secretly in checked luggage as common checked luggage only.

(VI) In the case of successive transportation, Spring Airlines shall assume compensation liability for lost luggage that's transported through the air routes its runs only.

(VII) Under the circumstance where all or part of any passenger's checked luggage is damaged or lost, the compensation for the lost luggage shall be no more than RMB 100 per kilogram. Lost luggage will be compensated according to its actual value when its value is less than 100yuan per kilogram.

(VIII) The weight of passengers' lost luggage is subject to the actual weight of the luggage checked in. Under the circumstance where the weight of the lost luggage is uncertain, the weight of the lost luggage should only be counted as the free baggage allowance the passenger is entitled with at most.

(IX) In the event that any passenger has declared the value of his or her lost luggage, Spring Airlines shall compensate the passenger's loss according to the declared value. If the declared value of the luggage is higher than the actual value when it's delivered at the destination, its compensation shall be subject to its actual value.

(X) Under the circumstance where any luggage is damaged, Spring Airlines should compensate for the decreased value of the luggage or pay for the cost of repair. Under the circumstance where any suitcase is damaged, the compensation will be less than RMB 100 per kilogram of the weight of suitcase or Sprig Airlines will pay for the cost of repair.

(XI) In the event that any unchecked luggage gets lost during the period of getting on, off the aircraft or caused by any incident happening on the aircraft, the maximum amount of compensation Spring Airlines bears shall be no more than RMB 3,000 per passenger. If the value of the unchecked luggage is lower than the actual value, its compensation shall be subject to its actual value.

(XII) In the case of compensation for luggage, the excess baggage charge for the luggage should be refunded while the value declaration surcharge collected is not refundable. 

(XIII) Spring Airlines should inform relevant passengers as soon as possible after the lost luggage that has already been reimbursed is found. Passenger should take back his or her luggage and return all of the compensation except for the compensation for temporary supplies. Under the circumstance where any fraud is found, Spring Airlines has the right to take back all of the compensation and pursue legal actions against relevant passenger.

Article 94Time Limit for Filing Claims and Lawsuit

(I) In the event that any passenger's checked luggage is damaged and the passenger intends to demand compensation, the person who has the right to file a claim should raise an objection in written form to Spring Airlines after finding out about his or her loss. In the case of damaged checked luggage, the objection should be raised within 7 days as of the day the luggage is received at the latest; in the case of delayed checked luggage, an objection should be raised within 21 days as of the day the luggage is handed over to the passenger at the latest. Those who fail to raise any objection within the specified time frame may not file claim for damages against Spring Airlines.

(II) The limitation of action for liability for damages in air transport is two years and it should start counting as of the day the plane arrives at the airport of destination or the day the plane is supposed to arrive at the airport of destination or the day when the carriage finishes. Passengers will lose their right to claim compensation for damage should they fail to take a legal action within the time frame.

 

Chapter XVIII Administrative Procedures

Article 95 All passengers must follow China's laws, government regulations, orders, requirements and various provisions on air travel, and cooperate in any security check arranged by the government, airport terminal and Spring Airlines.

Article 96 Passengers should provide all valid documentation required by China's laws, government regulations, orders, requirements or other travel conditions. Spring Airlines reserves the right to decline carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in keeping with relevant requirements.

Article 97 Passengers should be present when relevant authorities are checking their checked or unchecked luggage. Spring Airlines shall not be held responsible for any loss resulted from passengers' not being there during the security check. 

 

Chapter XIX Effect-Taking & Alterations

Article 98The terms hereof shall take effect and put into force as of January 1st, 2017. In the meantime, General Terms for Domestic Carriage of Passengers, Luggage of Spring Airlines previously developed and implemented shall be repealed by then.

Article 99 In the event the provisions in the terms hereof conflict with any mandatory provision of relevant laws and regulations, the laws and regulations shall prevail though it does not influence the force of other parts of the terms hereof.

Article 100 Spring Airlines has the right to alter the terms hereof and its air transport regulations in accordance with the procedure specified by the Civil Aviation Administration of China without giving prior notice. However, such alterations do not apply to carriage that has already begun before the alterations are made.

Article 101 Employee, authorized sales agent, authorized ground service agent or other agent and its employee all have no right to violate or alter the terms hereof.

 


GENERAL TERMS FOR INTERNATIONAL CARRIAGE OF PASSENGERS & LUGGAGE OF SPRING AIRLINES CO. LTD.

 

Article Definitions

Article Scope of Application

Article   Passenger Tickets

Article   Ticket Price & Taxes

Article   Seat Reservation & Ticket Booking

Article   Flight Time, Flight Delay & Cancellation

Article   Alterations

Article   Refunds

Article   Passenger Ticket Overbooking

Article   Check-in & Boarding

Article XI Carriage Refusal &   Restrictions

Article XII Luggage

Article XIII Passenger Behaviors   on Aircraft

Article XIV Arrangement for   Additional Services

Article XV Administrative   Procedures

Article XVI Successive Carrier

Article XVII Liability for Damages

Article XVIII Time Limit for   Objection Raising

Article XIX Prescribed Period for   Litigation

Article XX Other Provisions

Article XXI Effect-Taking &   Alterations

 

Article Definitions

        Unless there are other requirements in specific terms or otherwise clearly specified, the meanings of the following terms in the General Terms for International Carriage of Passengers, Luggage of Spring Airlines (hereafter referred to as "The Terms") are as follows:

1.1 " Conventions" refer to the following applicable documents:

Convention for the Unification of Certain Rules relating to International Carriage by Air (hereafter referred to as "The Warsaw Convention") signed in Warsaw on October 12th, 1929.

Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929 (hereafter referred to as "The Hague Protocol" signed in Hague on September 28th, 1955.

Convention for the Unification of Certain Rules relating to International Carriage by Air (hereafter referred to as "The Montreal Convention") signed in Montreal on May 28th, 1999.

 

1.2 Unless otherwise specified by convention, "International Carriage by Air" refers to carriage where any of the point of departure, place of destination or agreed stops is not within the People's Republic of China per carriage contract whether or not there’s interruption or transfer during the carriage, except those otherwise specified in the Convention.

 

1.3 "The Carrier" refers to all air carriers including the air carrier who issues passenger tickets and conveys or agrees to convey the passengers specified on the tickets as well as their luggage.

1.4 "Airline Code" refers to the two-character or three-letter code used to identify any specific air carrier.

1.5 " Carrier’s Provisions " refer to provisions legally developed, published and taking effect as of the filling date of passenger tickets for the purpose of carriage control of passengers and their luggage, including effective applicable rate.

1.6 "Authorized Agent" refers to passenger transport sales agent designated by Spring Airlines and sells air transport service (product) of Spring Airlines on behalf of Spring Airlines.

1.7 "Passenger" refers to anyone besides the flight crew who's being conveyed or has already been conveyed by aircraft according to his or her passenger ticket.

1.8 "Passenger Tickets" refer to the transport document called "Passenger Ticket & Luggage Ticket" issued by the carrier or on behalf of the carrier, including carriage contract conditions, declaration, flight coupon, ticket coupon and passenger coupon. Passenger tickets are usually presented as paper tickets or electronic tickets.

1.9 "Conjunction Tickets" refer to passenger tickets issued to passengers in conjunction with another set of passenger tickets, and together the two form a single carriage contract.

1.10 "Ticket Coupons" refer to paper flight coupons or electronic passenger tickets that give the passenger whose name is on the ticket coupons the right to take the flight specified on the ticket coupons.

1.11 "Electronic Passenger Tickets" refer to the valid transport document in electronic form sold by Spring Airlines or its authorized agent and entitling passengers the right to travel. It's the electronic substitute of paper passenger ticket.

1.12 "Passenger Coupon" refers to the component marked "Passenger Coupon" in paper passenger tickets and is always held by passenger.

1.13 "Flight Coupon" refers to the component marked "valid for carriage" among paper passenger tickets. It means that the flight coupon applies to the carriage between two designated locations.

1.14 "Regular Rates" refer to the highest rates for various seat classes, including first class, business class and economic class, during the application period of the rates. Rules at the time when any change has been made to the price control method should prevail.

1.15 "Special Ticket Price" refers to other rate besides regular rate. It is usually lower than regular rate but comes with certain restrictions.

1.16 "Day" refers to calendar day, including seven days of each week. However, the day when the notice is sent does not count in the case of issuing a notice to any passenger; When it comes to confirming the period of validity of passenger tickets, the issuing date of passenger tickets and the day when the flight takes off do not count.

1.17 "Luggage" refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience. Unless otherwise specified, it includes passengers' checked and unchecked baggage.

1.18 "Luggage Ticket" refers to the component in the passenger tickets that's related to passenger's checked baggage.

1.19 "Identification Coupon of Luggage Tag" refers to the credential that the carrier gives to passengers for the purpose of identifying their checked baggage.

1.20 "Checked Luggage" refers to the luggage that's been issued a luggage ticket and given by the passenger to the carrier to tend.

1.21 "Unchecked Luggage" refers to the luggage that's tended by the passenger on his or her own besides checked luggage.

1.22 "Check-In Deadline" refers to the time that the carrier specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

1.23 "Damages" refer to (1) Any passenger death or loss resulted from any other bodily injury caused by accidents that happen on the aircraft or while getting on or off the aircraft; (2) Loss resulted from ruin, loss or damage of checked luggage caused by any incident happens on the aircraft or during the period when the carrier is in charge of the checked luggage; (3) loss of unchecked luggage tended by the passenger himself/herself due to the carrier or its agent's fault.

1.24 "Force Majeure" refers to unusual, unforeseeable and uncontrollable circumstances. There's no way to avoid its consequences even though all possible measures have been taken.

1.25 "Declaration of Attached Contract Terms" refers to the summary and declaration of the terms written on passengers' tickets or e-ticket itinerary or given to the passengers along with the tickets.

1.26 "Special Drawing Rights" refer to the special drawing rights specified by the International Monetary Fund.

1.27 "Stopover" refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the point of departure to the place of destination.

1.28 "Freight Rates" refer to the carriage price and other service conditions set by the carrier based on the costs and expenses payable for the passengers and luggage.

1.29 "Spring Airlines" is short for Spring Airlines Co., Ltd. Its English name is Spring Airlines Company Limited., or Spring Airlines in English for short. Our two-character and three-letter codes are 9C and CQH, respectively; our IATA code is 089; our websites are www.ch.com, m.ch.com and www.ChinaSpringTour.com.

 

Article Scope of Application

2.1 General Provisions

        Unless otherwise specified in Article 2.2, 2.4 and 2.5, the terms hereof apply only to flight or segment with Spring Airlines' name or airline code listed in Column "Carrier" on passenger tickets.

2.2 Chartered Carrier

  For carriage under charter agreement, the terms hereof apply only to the charter agreement or circumstances where the terms are cited in the passenger ticket clauses for the charter flight.

2.3 Code Sharing

Under the circumstance that Spring Airlines shares code with other carriers on some flights, it means that passengers have already booked Spring Airlines' flight and hold passenger tickets with Spring Airlines'' name or airline code on them but may travel by aircraft run by other carrier. In this case, Spring Airlines will inform passengers of the actual carrier of the flight during their booking.

2.4 Priority in Application of Laws

The terms hereof apply to the international carriage provided by Spring Airlines. In the event that the terms hereof contradict with the freight rate rules or applicable laws of Spring Airlines, such freight rate rules or laws shall prevail.

Under the circumstance that any clause in the terms hereof contradicts with applicable laws, the clause is invalid. However, other clauses in the terms hereof shall remain valid.

2.5 Priority in Application is given to the terms hereof compared to other provisions of Spring Airlines

Unless otherwise specified in the terms hereof, if any other provision of Spring Airlines contradicts with the terms hereof, priority in application shall be given to the latter.

 

Article Passenger Tickets

3.1 General Provisions

3.1.1 Passenger tickets are the preliminary evidence for the formation of carriage contract by air and carriage contract conditions between the carrier and passenger on the passenger tickets. The carrier only provides carriage for the passenger who holds the passenger tickets issued by the carrier or its authorized agent, and has the right to demand the passenger to present valid ID. The contract conditions on passenger tickets are the summary of certain clauses under the carriage provisions.

31.2 Passenger tickets should contain at least the following:

3.1.2 (a) Carrier name;

3.1.2 (b) Passenger Name;

3.1.2 (c) Ticketer name, time and place of issuance;

3.1.2 (d) Point of departure and place of destination;

3.1.2 (e) Ticket Price & Mode of Payment

3.1.2 (f) Ticket No.;

3.1.2 (g) Free Baggage Allowance

3.1.2 (h) At least one scheduled stop should be indicated if both the point of departure and place of destination are within PRC and there's one or multiple scheduled stops outside of PRC.

3.1.2 (i) Where any of the final destination, point of departure or one of the scheduled stops is not within PRC, and according to applicable convention on international carriage by air, a declaration that the convention applies to the carriage should be made on passenger tickets that should be marked as it is.

3.1.3 The carrier or its authorized agent should issue separate passenger tickets for every passenger.

3.1.4 Passenger tickets are non-transferrable. Where passenger tickets are not presented by those who have the right to take the plane or demand refunds, Spring Airlines may directionally provide carriage or refund for those who present the passenger tickets in accordance with relevant provisions. Spring Airlines will not be held responsible for those who originally have the right to take the plane or demand refunds.

3.1.5 Passenger tickets shall not be altered and will be invalid once altered.

3.1.6 Passenger tickets sold at reduced prices may come with restrictions or conditions that deny passengers' rights to endorsement, alteration or refund. Passengers should choose appropriate ticket prices based on their needs.

3.1.7 Passenger Tickets are always the property of the carrier who issues the tickets.

3.1.8 Except for electronic tickets, passengers should show their valid passenger tickets including the flight coupons, any other unused flight coupons and passenger coupons of the flight they are about to take, otherwise they have no right to check in. The passengers shall have no right to check in either if the passenger tickets they present are damaged or altered by someone else other than Spring Airlines or its authorized agent. In the case of electronic tickets, passengers should have valid electronic tickets issued to their names and show their valid IDs, or otherwise they have no right to check in.   

3.1.9 (a) Lost Scheduled Tickets: Under the circumstance that all or part of the passenger tickets are lost or damaged, or that the passenger tickets presented by the passenger do not include all unused flight coupons and passenger coupons, Spring Airlines or its authorized agent may issue the passenger new passenger tickets to replace his or her original tickets or part of his or her original tickets provided that it does not violate the price limitation of the original tickets and the passenger has provided satisfactory proof that he or she had indeed been issued valid passenger tickets for the flight. However, the passenger must prove that he or she had already been issued valid passenger tickets for the flight within the given time before the flight leaves and signs an agreement with Spring Airlines to guarantee that he or she will pay for any expense and loss Spring Airlines bears for issuing the passenger new tickets. Such expense and loss shall not exceed the price of the original tickets. This is necessary and reasonable to avoid any risk that Spring Airlines or other carrier may bear from ticket theft. However, Spring Airlines will not ask the passenger for repayment if such loss is caused by Spring Airlines itself.

Spring Airlines may charge reasonable fees for providing such services. However, circumstances where loss or damage of passenger tickets is caused by Spring Airlines or its sales agent do not count.

3.1.9 (b) Under the circumstance that any open tickets are lost or that any passenger fails to provide any proof that he or she has already been issued valid passenger tickets for the flight he or she takes, or that any passenger refuses to sign above agreement: Spring Airlines may demand the passenger to pay full price for the passenger ticket reissued. Any lost or damaged passenger tickets not used within one year after they are issued or as of the day the journey begins may be refunded provided that they are confirmed by Spring Airlines.

3.1.10 Passenger tickets are valuable tickets. Passengers should take good care of them and try not to lose them or get stolen. 

3.2 Period of Validity of Passenger Tickets

3.2.1 Unless otherwise specified on passenger tickets, in the terms hereof or in applicable freight rate (the freight rate may prescribe a limit to the expiry date of passenger tickets and such restriction will be clearly specified on the tickets), the period of validity of passenger tickets is:

3.2.1 (a) Passengers must start travelling within a year as of the day the regular-price passenger tickets are issued and they shall remain valid within a year as of the day the first segment begins; they shall be valid within a year as of the day the passenger tickets are issued if none of the tickets are used.

3.2.1 (b) According to the calculation for the period of validity of passenger tickets in previous article, the period of validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.

3.2.2 Under the circumstance that passengers fail to travel within the period of validity of their passenger tickets for any of the following reasons, Spring Airlines should extent their tickets in accordance with relevant provisions.

 

3.2.2 (a) Spring Airlines has canceled the flight that the passengers booked;

3.2.2 (b) Spring Airlines fails to land in the scheduled stop and the stop is the passengers’ point of departure, place of destination or scheduled stops;

3.2.2 (c) Spring Airlines fails to properly fly according to flight timetable;

3.2.2 (d) Spring Airlines makes the passengers miss their connecting flights;

3.2.2 (e) Spring Airlines has replaced their seats with different seat classes;

3.2.2 (f) Spring Airlines fails to provide seats that they have already confirmed in advance.

3.2.3 Under the circumstance that passengers holding regular-price tickets fail to travel within the period of validity of their passenger tickets because the carrier fails to provide seats on the flight back when the passengers were making reservations, Spring Airlines should extend their tickets in accordance with relevant provisions.

3.2.4 If any passenger fails to continue travelling within the period of validity of his or her tickets because he or she gets sick during the journey, Spring Airlines will extend his or her tickets till he or she is capable of travelling again, or to the earliest flight where Spring Airlines is able to provide seat class equivalent to the fare class that the passenger had paid for at the place where the passenger cuts short his or her trip. The patient should provide a diagnosis proof from his or her doctor. Under the circumstance that there are multiple flight coupons in the tickets or that there's one or multiple scheduled stops in the record on the e-ticket seat reservation system, extension of passenger tickets shall not be longer than three months as of the day when the passenger becomes able to travel again according to his or her doctor's proof. In this case, Spring Airlines will also extent the ticket of one of the companions the passenger is travelling with.

3.2.5 Under the circumstance that any passenger passes away during the trip, the passenger's companion's ticket may be changed by canceling the shortest duration of stay or extending the period of validity. In the event that the passenger's immediate relative passes away during the trip, the expiration date of the passenger and his or her immediate relative companion's ticket may also be altered. However, such change shall not be done before a death certificate is received and the extended period shall not be longer than 45 days as of the day of death specified on the death certificate.

3.3 Order & Use of Ticket Coupons

3.3.1 The tickets that the passengers purchase are only applicable to the carriage from the point of departure, and the scheduled stops to the place of destination specified on the tickets. The rates that the passengers pay are based on Spring Airlines' freight rate provisions and the carriage specified on the tickets. Ticket price is the basic component of the carriage contract between Spring Airlines and passengers. All ticket coupons in passenger tickets must be used in the order specified while the tickets are issued, otherwise not only won't the tickets be accepted, they would also become invalid.

3.3.2 Passengers should contact Spring Airlines first should they intend to change any of the items of the carriage. Once any change is made, the ticket price will be recalculated. Passengers may choose to accept the new price or maintain the original carriage on their passenger tickets. Under the circumstance that the passengers need to change any of the items of the carriage due to force majeure, they should contact Spring Airlines as early as possible and the latter shall try to convey the passengers to the next scheduled stop or the final destination at a reasonable cost without recalculating the ticket price.

3.3.3 In the event that any passenger makes any alteration to the carriage without Spring Airlines' consent, Spring Airlines will determine the ticket price according to the passenger's actual trip. The passenger should pay for the difference between the original ticket price and the price after the change is made as well as proper service charges, and the unused ticket coupons will be cancelled.

3.3.4 Alteration of certain items of the carriage won't change the ticket price; however, change in other items will increase the ticket price, such as changing the point of departure or travel direction. Many ticket prices are only valid for the flight with specific date on the passenger tickets and shall not be changed, or shall only be changed after paying corresponding fees.

3.3.5 The seat class and flight date should be specified on each flight coupon in the passenger tickets, which shall not be used for before the seat is confirmed. In the case that the ticket presented by any passenger is open ticket, the passenger may make seat reservation according to Spring Airlines' freight rate provisions and seat classes.

3.4 Carrier Name & Address

Spring Airlines' name is abbreviated to its airline code or other abbreviation on passenger tickets. The airport at the point of departure corresponding to the abbreviation of the carrier name in Column "Carrier" should be deemed as the carrier's address. The address is labeled in the carrier's first segment of the passenger's travel itinerary/receipt in the case of electronic passenger tickets.

 

Article Ticket Price & Taxes

4.1 Ticket Price

4.1.1 Unless otherwise specified, the ticket price only applies to the carriage by air from the airport at the point of departure to the airport at the place of destination. And it doesn't include the surface transport between airports or between the airport and downtown.

4.1.2 Applicable ticket price is the price published by Spring Airlines. The price may be made up according to Spring Airlines' provisions when there's no published price. Applicable ticket price is the valid price as of the day the carriage specified on the first flight coupon in the passenger tickets begins. In the event that the fare received is inconsistent with the applicable price, the passenger should pay for the difference or Spring Airlines would return the difference. Should the passenger intend to change his or her voyage, flight or date of trip, it may affect the ticket price that the passenger should pay.

4.1.3 The ticket price applies only to the published route relating to the price. If the price applies to more than one route, passengers may specify the route before the tickets are issued; otherwise it’s up to Spring Airlines or its authorized agent.

4.2 Taxes & Dues

4.2.1 Taxes or dues that the government or other relevant authorities or airport operator charges the passengers in accordance with relevant provisions for offering service facilities are included in applicable ticket price. Such taxes or dues shall be borne by passengers.

4.2.2 Spring Airlines will inform passengers of the taxes and dues included in the ticket price while they are purchasing plane tickets. Most taxes and dues are separately listed on passenger tickets. The taxes or dues for air travel are always changing and may be collected after the tickets are sold. Under the circumstance that the applicable taxes listed on passenger tickets are increased or that there're new taxes and dues after the tickets are sold, passengers are obligated to pay for them. Likewise, if the taxes and dues that the passengers pay while purchasing plane tickets are no longer applicable to the passengers as they are cancelled or reduced, the passengers have the right to apply for refund.

 

4.3 Currency

4.3.1 Generally speaking, the ticket price, taxes and dues should be paid with currency of the place where the tickets are issued.

4.3.2 Spring Airlines may decide to accept other currencies by itself for reasons such as the currency of the place where the tickets are issued can’t be exchanged. Under the circumstance that passengers try to pay for the tickets with currency other than the one in the published price, they should convert the price with published exchange rate first.

 

Article Seat Reservation & Ticket Booking

5.1 Requirements for Seat Reservation

5.1.1 Spring Airlines or its authorized agent will keep a record of the passengers' seat reservation. And Spring Airlines will provide written seat reservation record for passengers as required.

5.1.2 Some ticket prices contain clauses that restrict or deny passengers the right to change or cancel their seat reservations. In the case of ticket price that comes with restrictions, any change or cancellation of seat reservation made by passengers should be in accordance with the provisions. Please refer to relevant freight rate rules for specific conditions on ticket price.

5.2 Time Limit for Booking Tickets

5.2.1 Passengers should make seat reservations following the procedure specified by Spring Airlines and pay for the tickets within the time limit specified by Spring Airlines. Under the circumstance that the passengers fail to pay for the tickets within the time limit, Spring Airlines has the right to cancel the reservations that the passengers have made.

5.2.2 In the case of paper passenger tickets, after Spring Airlines or its authorized agent has issued the tickets and put the seat reservation in the flight coupon associated with the tickets, it shall be deemed that the seat has been booked and become valid. In the event that passengers have purchased electronic passenger tickets, only after Spring Airlines or its authorized agent's reservation system has confirmed that the payment is successful can the seat be deemed as booked and valid.

5.2.3 Spring Airlines should provide seats according to the flight and seat class reserved by passengers.

5.3 Personal Information

       Passengers understand that the personal information they give to Spring Airlines will be used to: make seat reservation, book tickets, get support services as well as other additional services, handle immigration and entry formalities as well as provided to government departments. Therefore, passengers agree to let Spring Airlines keep and use their personal information, and the latter may send such information to relevant departments and authorized agents of Spring Airlines, government departments or any other relevant service providers mentioned above.

 

5.4 Provision of seats that passengers apply for or specify is not guaranteed

    Spring Airlines will try its best to meet passengers' request for seats in advance. However, Spring Airlines does not guarantee that any specified seat is available. For safety or security reasons, the right to reallocate the seats shall always be reserved by Spring Airlines, even after boarding.

 

5.5 Seat Reservation

5.5.1 Under the circumstance that passengers fail to use the seats they have reserved according to Spring Airlines' rules nor inform Spring Airlines, Spring Airlines may cancel all of the passengers' reserved seats for their onward flight and return flight, and charge the passengers who fail to use their reserved seats for service fees. However, in case that the passengers have informed Spring Airlines in advance, reservations for their corresponding subsequent flights shall be reserved.

5.5.2 Spring Airlines will forwardly inform the passengers if it needs the passengers to reconfirm the seats they have booked for their onward flight and return flight run by Spring Airlines within a given time. However, passengers should learn about the seats of any other carrier relating to their trip before confirming the requests. If reconfirmation is necessary, passengers should go through the seat reconfirmation formalities with the carrier whose code is specified on passenger tickets.

 

Article Flight Time, Flight Delay & Cancellation

6.1 Flight Time

6.1.1 The flight time or aircraft types specified in flight timetable may change between the time they are published and the day when passengers actually start travelling, Spring Airlines does not guarantee for the flight time and aircraft types, which are not the constituent parts of the carriage contract between Spring Airlines and passengers, either. 

6.1.2 Spring Airlines will inform the passengers of the valid flight time they book for at that time before accepting the passengers' booking and specify it on the tickets. After selling the passenger tickets, Spring Airlines may still change the flight time. If the passengers have already given Spring Airlines their contact information, Spring Airlines will try its best to inform the passengers of such change. After the passengers have purchased the tickets, if Spring Airlines has made any major change to the flight time and the passengers can't accept it, and Spring Airlines is unable to provide any substitute flights that are acceptable to the passengers, the passengers have the right to demand refund in accordance with Article 8.2.

6.2 Flight Cancellation & Delay

6.2.1 Spring Airlines will take all reasonable measures to prevent delay of passengers and passengers' luggage. Under the circumstance that Spring Airlines has already taken all reasonable measures or that it's impossible to take such measures, Spring Airlines shall not be held responsible.

6.2.2 Unless otherwise specified in the conventions, under the circumstance that Spring Airlines cancels the flight, fails to fly properly according to the flight timetable, fails to land in the passengers' destination or scheduled stop, or makes the passengers miss their connecting flight they have already booked, Spring Airlines will take the following measures that the passengers may choose from:

6.2.2.1 Arrange follow-up Spring Airlines flights with available seats for the passengers as early as possible without charging extra fees, or extend the passengers' tickets when necessary; or

6.2.2 Give refunds for the tickets according to Article 8.2 of the terms hereof.

6.2.3 In occurrence of any of the circumstances described in 6.2.2, the remedial measures listed in 6.2.2.1 and 6.2.2.2 are all of the measures passengers may choose from. Unless otherwise specified in the conventions, Spring Airlines shall no longer shoulder any other responsibility for the passengers.  

6.2.4 Under any of the following circumstances, Spring Airlines may cancel, suspend, alter, delay or postpone any flight without giving prior notice and handle it in accordance with Article 7.2.2.

6.2.4.1 In order to follow the laws and other relevant regulations of PRC or relevant countries during the carriage;

6.2.4.2 In order to guarantee flight safety;

6.2.4.3 Other reasons that Spring Airlines can't control or foresee.

6.3 Services for Passengers whose flights are delayed, cancelled

Services for passengers whose flights are delayed or cancelled are the same as Section II, Chapter XV in the General Terms for International Carriage of Passengers, Luggage of Spring Airlines. Please refer to Article VII and Article VIII of the terms hereof for ticket services.

Article Alterations

7.1 Where the passengers intend to alter their voyage, place of destination, seat class, flight or period of validity of passenger ticket specified in the unused parts of passenger tickets before they start travelling or after they have already started travelling but have not reached their destination shall be deemed as voluntary alterations.

7.1.1 Voluntary alterations shall be handled according to the following provisions:

7.1.1.1 Passengers should make such request before reaching the destination specified on passenger tickets;

7.1.1.2 After the voyage is changed, the price and various fees specified on the first flight coupon of the original passenger tickets as of the day the carriage begins shall apply;

7.1.1.3 The difference between the ticket price and various fees after the voyage is changed and the original ones shall be borne by the passengers or returned by the carrier;

7.1.1.4 The period of validity of newly issued passenger tickets after the voyage is changed should be identical to the applicable period of validity of the original tickets and starts counting as of zero O'clock the day after the carriage specified on the first flight coupon of the original tickets begins.

7.1.1.5 In the case of ticket price that comes with restrictions, passenger's request of voluntarily altering his or her voyage should be in keeping with provisions of such restrictions.

7.1.2 Passenger ID & Name Change

7.1.2.1 In the event that there's wrong letters in passenger's name on passenger tickets or that his or her ID type or certain digits in his or her ID number need to be altered due to passenger's fault, a request for change needs to be filed within a given time before the flight leaves the terminal.

7.1.2.2 Passenger's request for change of passenger shall be handled as voluntary refund in Article 8.3 of the terms hereof.

7.1.2.3 ID type and passenger name shall not be altered at the same time; passenger's surname shall not be altered.

7.1.2.4 Spring Airlines charges certain service fees for alteration of passenger ID and name. However, it will be free if the mistakes in passenger ID and name are caused by Spring Airlines or its agent.

7.2 Involuntary Change of Voyage

7.2.1 Where passengers are forced to change their voyage because Spring Airlines cancels the flight that passengers have already made seat reservations on, or fails to land in passenger's destination or scheduled stops, or fails to fly properly according to the flight timetable, or fails to provide seats that have already been reserved beforehand shall be deemed as involuntary change of voyage.

7.2.2 Under the circumstance that passengers are forced to change their voyage due to implementation of Article 6.2.4, Spring Airlines will take passengers' reasonable needs into account and handle them according to Article 6.2.2 in the terms hereof.

 

Article Refunds

8.1Spring Airlines will return the fare for all or the unused segments to passengers according to Spring Airlines' applicable freight rate rules and follow the provisions below:

8.1.1 Spring Airlines has the right to issue refunds to passengers whose names are specified on corresponding passenger tickets.

8.1.2 Under the circumstance that the passenger whose name is on the ticket is not the one who paid for the ticket, and there're restrictions for refund on the ticket, Spring Airlines will return the fare to the payer of the ticket or the person he or she specifies. In the event that the applicant for refund is not the passenger whose name is specified on the ticket, the applicant must show the original copy of his or her ID and provide the ID (original or photocopy) of the passenger whose name is on the ticket as well as the passenger's certificate of authorization of entrusting the applicant.

8.1.3 Passengers should fill out Spring Airlines' refund order should they want to get refunds for their tickets. Except for that the tickets are lost, only after they have returned the passenger coupon, passenger receipt and all unused flight coupons to Spring Airlines can they apply for refunds.

8.1.4 Refunds when passengers got sick

8.1.4.1 Under the circumstance that any passenger demands refunds because he or she got sick and was unable to travel, a formal diagnosis proof and medical record issued by county-level or above medical institution and signed by his or her attending physician or above must be provided before the flight leaves the terminal. In the case of sudden onset or temporary onset of disease while the flight lands in the scheduled stops and a proof from medical institution is not available, refunds can be processed before both the staff at the check-in counter (or the crew chief on that day) and the person in charge of the terminal have signed the passenger tickets.

8.1.4.2 Under the circumstance that any passenger demands refunds because he or she got sick, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the rest will be returned to the passenger.

8.1.4.3 Under the circumstance that the companion of the sick passenger demands refund for his or her ticket, he or she must go through the refund formalities together with the sick passenger and his or her refund fee shall be waived. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled as voluntary refund described in Article 8.3.

8.1.5 Refunds when passengers pass away

8.1.5.1 Under the circumstance that any passenger passes away before the trip starts or during the trip, the immediate relatives, entrustee, commission agent of the deceased passenger or ticket payer may demand a refund for the tickets with a valid death certificate provided and stamped by relevant department and it shall be free of refund fee. 

8.1.5.2 In the case of refund for deceased passenger, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the rest will be returned.

8.1.5.3 Under the circumstance that the companion of the deceased passenger demands refund for his or her ticket, he or she must go through the refund formalities together with the deceased passenger and his or her refund fee shall be waived. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled as voluntary refund described in Article 8.3.

8.1.5.4 Where any passenger demands refund due to the death of his or her immediate relative who is not travelling with him or her shall be handled as voluntary refund described in Article 8.3.

8.1.6 Except for that the tickets are lost, Spring Airlines can't handle any refund before receiving the passenger coupon, passenger receipt and all unused flight coupons.

8.2 Involuntary Refunds

8.2.1 Under the circumstance that Spring Airlines cancels the flight, or that the flight is delayed by more than 5 hours, or that it fails to land in the passengers' destination or scheduled stop, or makes the passengers miss their connecting Spring Airline flights they have already booked, their refunds shall be handled as follows:

8.2.1.1 All fare paid shall be returned if the passenger tickets are unused.

8.2.1.2 If part of the passenger tickets has already been used, the refund shall not be less than the difference between the fare paid and the ticket price and taxes for the segments already used, yet no more than total fare paid.

8.3 Voluntary Refunds

8.3.1 Under the circumstance that any passenger's tickets are refundable and not within the scope described in 8.2, his or her refund shall be handed as follows:

8.3.1.1 If the passenger tickets are unused, the refund will be equivalent to the remainder after reasonable service charge or refund fee has been taken out of the ticket price paid; 

8.3.1.2 If part of the tickets has already been used, the refund will be equivalent to the remainder after the applicable ticket price and taxes for the used segments as well as reasonable service charge or refund fee have been taken out of the ticket price paid.

8.3.2 Under the circumstance that passengers who hold special-price tickets demand refunds and such special price has special rules for refunds, it shall be handled according to the provisions hereof.

8.4 Refunds for lost tickets

8.4.1 In the event that any passenger demands refund for lost ticket, he or she should provide ticket loss proof that's to Spring Airlines' satisfaction and pay reasonable fees. And his or her refund will be handled one year after the ticket is issued or the day the trip begins provided that the following conditions are met:

8.4.1.1 All or part of the lost tickets have not been used, refunded or reissued (however, except for when the lost ticket is used, refunded or replaced by another person due to Spring Airlines' fault);

8.4.1.2 The applicant should fill out the application form made by Spring Airlines and declare that once all or part of the lost ticket is used or refunded by another person , he or she agrees to return the refund he or she receives to Spring Airlines (however, except for when the lost ticket is used or refunded by another person due to Spring Airlines' fault);

8.4.2 Under the circumstance that Spring Airlines or its authorized agent loses all or part of the passenger ticket, Spring Airlines shall be held responsible.

8.5 Right to Decline Refunds

8.5.1 Spring Airlines does not handle any refund applied after the passenger tickets have expired.

8.5.2 Spring Airlines does not handle any refund for passenger tickets provided to Spring Airlines or government departments as departure certificate. Nonetheless, such tickets will be refundable if the passenger can prove to Spring Airlines that he or she is allowed to stay in the country, or that he or she is leaving the country on another Spring Airlines' flight or by other means.

8.6 Currency

Spring Airlines reserves the right to issue refunds with the same means and currency the tickets are purchased with.

8.7 Refund Handler

Voluntary refunds can only be handled by Spring Airlines or the agent who issued the tickets and authorized the refund.

808 Returning refunds to credit cards or debit cards

   In the event that the passengers pay for the tickets with credit cards or debit cards, Spring Airlines will return the fare to the passengers’ accounts. Spring Airlines will calculate the refund based on the amount and currency that the passengers have paid for the tickets according to the rule hereof. Due to the difference resulted from currency exchange, the fare returned to the passengers’ cards may be different from the amount credited by the credit card or debit card company, and the passengers have no right to file a claim with Spring Airlines for such difference.

 

Article Passenger Ticket Overbooking

9.1 Spring Airlines won’t voluntarily oversell passenger tickets. However, if the number of seats sold is higher than the number of seats actually available for special reasons, and the flight is unable to provide passengers who have already made seat reservations with corresponding seats, Spring Airlines will take the following remedial measures for passengers who give up their original flight voluntarily or after mobilization or persuasion:

9.1.1 In the case of flight overbooking, the refund fees will be waived if passengers choose to refund their tickets or endorse their tickets after refund, and Spring Airlines will compensate every passenger RMB 200 or other currency equivalent to the amount.

9.1.2 In the case of flight overbooking, the endorsement fees will be borne by Spring Airlines if passengers choose to change to Spring Airlines’ follow-up flights or other carrier’s flights. 

9.1.3 Cash compensation is not available to passengers who hold free business tickets, employee or guest discount tickets; unless otherwise agreed, the compensation standards as well as other services for passengers holding free group tickets or group passenger tickets are the same as those for regular passengers.

9.1.4 In the case of connecting flight overbooking, cash compensation will be provided for the overbooked flight according to above provisions, and services such as free alteration, refund, board and lodging will be available for the follow-up segments according the passengers’ schedule.

9.1.5 Where the time of the follow-up flight is four hours or more later than the original flight and delayed till 22:00 o’clock local time, Spring Airlines will provide the passengers with free standard rooms with washing facilities, free surface transportation between the airport and the hotel and help the passengers with their check-in procedures again.

9.2 In the case of flight overbooking, priority will be given to passengers who give up their seats involuntarily in the following order:

9.2.1 VIPs and their entourages;

9.2.2 Special passengers with our company’s consent and prior arrangement;

9.2.3Group passengers;

9.2.4 Connecting flight passenger who’s only got very short time between planes at the transit airport;

9.2.5 Passenger who’s got particular difficulties and in a hurry to embark on his or her trip;

9.2.6 Frequent travellers of our company;

9.2.7 Other regular passengers.

9.3 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant reference channels.

 

ArticleCheck-in& Boarding

10.1 Since the cut-off time for check-in varies from airport to airport, Spring Airlines suggests that passengers check and stick to the cut-off time of various airports by themselves. The right to alter the cut-off time for check-in according to each airport's rules is always reserved by Spring Airlines. In the event that the first flight any passenger takes is run by Spring Airlines, Spring Airlines or its authorized agent will inform the passenger of the cut-off time for check-in. However, passengers should check the cut-off time for check-in by themselves for any of their follow-up flights. Passengers may consult Spring Airlines or its authorized agent about the cut-off time for check-in for Spring Airlines' flights.

10.2 Passengers should arrive at Spring Airlines' check-in counter so that there would be plenty of time for them to go through all formalities stipulated by the government and check-in procedures before their fight leaves.

10.3 Under the circumstance that any passenger fails to make it to Spring Airlines' check-in counter in time, or fails to show proper certificate, or fails to get ready for the trip, Spring Airlines has the right to cancel the passenger's reservation so that the flight won't be delayed.

10.4 Spring Airlines shall not be held responsible for any loss or expenses resulted from passengers' violation of the provision hereof.

 

Article XI Carriage Refusal & Restrictions

11.1 The Right to Decline Carriage

        Spring Airlines has the right to refuse to convey passengers and their luggage for safety concerns or under any of the following circumstances according to its rules. Spring Airlines shall not be held responsible for any loss the passengers suffer from thusly.

11.1.1In order to follow the laws and other relevant provisions of the point of departure, scheduled stop, destination or the country passes through;

11.1.2 When passengers' behavior, age, mental or health condition is not suitable for travelling by air, or may cause any discomfort to other passengers, or may cause any threat or harm to the passengers themselves or other people's lives or properties;

11.1.3 When passengers fail to follow relevant provisions of Spring Airlines;

11.1.4 When Passengers refuse to go through security check;

11.1.5 When passengers fail to pay applicable ticket price and other related costs according to relevant regulations;

11.1.6 When the tickets presented by passengers are not legally acquired, or not purchased from Spring Airlines or its authorized agent, or have already been reported lost or stolen, or counterfeit;

11.1.7 When passengers fail to follow the regulations on the order in which the ticket coupons should be used in Article 3.3 of the terms hereof, or that the tickets presented by passengers are not issued or altered by Spring Airlines or its authorized agent, or that the tickets are already ruined;

11.1.8 When passengers can't prove that they are the ones whose names are those filled in the Column "Passenger Name" on passenger tickets;

11.1.9 When passengers fail to show valid travel documents;

11.1.10 When passengers may seek to enter any transit county, or when they might destroy their documents during the flight or refuse to give their travel documents to the flight crew for saving as required by the carrier;

11.1.11 When passengers fail to follow Spring Airlines' instructions on safety or security;

11.1.12 When passengers fail to follow the no-smoking rules or rules for electronic device on the plane;

11.2 Special Services

11.2.1 Special passengers include VIPs, unaccompanied minors, elder passengers, pregnant women, infants, blind passengers, deaf-mute passengers, criminals and criminal suspects, confidential traffic officers, diplomatic couriers, passengers who occupy extra seats, passengers who occupy seats with their unchecked baggage, confidential passengers, passenger on stretcher, sick and disabled passengers, repatriated passengers and others who demand special services shall not be conveyed without Spring Airlines' prior consent and corresponding arrangement.

11.2.2 Carriage of Children

  Children under 5 must be companied by adults who are over 18 and have neither physical defect nor mental disorder. Any unaccompanied child over 5 but under 12 who applies to travel by air should pay airfare and service charge according to Spring Airlines' rules after getting Spring Airlines' approval. Consult Spring Airlines about carriage provisions for unaccompanied minors.

11.3 Refund after one's carriage has been declined.

11.3.1 Any passenger who has been declined or whose seat has been canceled based on Article 11.1.1 may apply for refund according to Article 8.2.

11.3.2 Any passenger who has been declined or whose seat has been canceled based on 11.1.2 ~ 11.1.12 may apply for refund according to Article 8.3.

 

Article XII Luggage

        In the case of international carriage that contains domestic segment, carriage of passengers' luggage shall follow relevant provisions in the terms hereof.

12.1 Free baggage allowance

Weight system has been adopted in international carriage run by Spring Airlines. Unless otherwise specified by Spring Airlines, every passenger's free baggage allowance shall be handled in accordance with the following rules :

12.1.1 Free Baggage Allowance for Adults

Free baggage allowance (including checked luggage and unchecked luggage) for passenger who purchases his or her ticket at applicable rate for economic-class seat: 15 kg per passenger.

12.1.2 Free baggage allowance for children and infants

Children enjoy the same free baggage allowance as adults. Infants don't have free baggage allowance except for a pushchair. However, infants who pay children's fare enjoy the same free baggage allowance as adults.

12.1.3 Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their luggage provided that they can prove that they are travelling together at the same time, same place or by other means.

12.1.4 For international carriage that contains domestic segment, passengers' applicable free baggage allowance shall be the same as that of corresponding international segment.

12.1.5 Free baggage allowance for passengers who have voluntarily altered their voyage should be changed to the free baggage allowance applicable to their fare class after their voyage has been altered. In the case of involuntary change of voyage, passengers' free baggage allowance should be the same as that for their original fare class.

12.1.6 The handicapped can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.

12.2 Excess baggage charges

12.2.1 If the total weight of any passenger’s checked luggage and unchecked luggage is greater than the passenger’s free baggage allowance, the excess part will be deemed as excess baggage and charged excess baggage charge.

12.2.2 The rate for passengers’ excess baggage is 1.5% of the freight rate for the highest direct, one-way, adult and economic class flight published in local currency.

12.2.3 An excess baggage ticket should be issued for excess baggage charge collected.

12.3 Items that can’t be transported as luggage

12.3.1 Passengers’ luggage (including checked and unchecked luggage) shall not contain the following items:

12.3.1.1 Items that may imperil the safety of the aircraft, the people or properties onboard, e.g. items listed in Technical Instructions for the Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (ICAO) and Regulations on Transport of Dangerous Goods issued by International Air Transport Association (IATA) as well as Spring Airlines’ rules, particularly the following prohibited articles: explosives, compressed gas, corrosives, oxides, radioactive substances, or magnetic substances, inflammable, poisonous, threatening or stimulating substances. Consult Spring Airlines for more information about other similar items;

12.3.1.2Items that are banned from transportation by the laws, regulations or orders of the country to enter, leave or pass through.

12.3.1.3 Items that Spring Airlines deems not suitable for transportation for the following reasons: due to the items' danger and insecurity, or their weight, size, shapes or nature, or fragile or perishable items considering factors including but not limited to aircraft model. Consult Spring Airlines should you have any un-transportable items.

12.3.2 Guns and ammunition shall not be transported as luggage, except for those used for hunting and sport purposes. Guns and ammunition used for hunting and sport purposes may be transported as checked luggage. Make sure that the guns are unloaded and their safety is on and they are properly packed in accordance with Spring Airlines’ provisions. Transportation of ammunition must be handled in keeping with ICAO and IATA’s provisions specified in Article 12.3.1.1 of the terms hereof as well as the laws, regulations and orders of the country to enter, leave or pass through.

12.3.3 Cash, jewelry, precious metal, computer, personal electronic device, negotiable instrument, negotiable securities and other valuables, prescription medicine that needs to be taken on time, commercial papers, passports and other identity documents or samples shall not be left in passengers’ checked luggage.

12.3.4 Items that fall into the category of antiques or tourist souvenirs such as guns, swords, knives, which are weapon-like items, may be transported as checked luggage provided that they are well packed and not taken into passenger cabin.

12.3.5 In the event that passengers’ luggage contain any prohibited items specified in Article 12.3.1, 12.3.2 or 12.3.3 of the terms hereof, Spring Airlines shall not be held responsible for the loss, damage of such items or government’s confiscation of any of such items.

12.4 Right to Decline Carriage

12.4.1 Spring Airlines has the right to refuse to transport any item that is not allowed to be transported as luggage as specified in Article 12.3 of the terms hereof, or refuse to continue transporting such items after finding them.

12.4.2 In the event that Spring Airlines reckons that the size, shape, weight, content, nature of any item is not suitable for transport, or out of concern for safety, operation, or for other passengers’ comfort and convenience, it has the right to refuse to convey such items. Consult Spring Airlines for related information.

12.4.3 Luggage should be properly packed as required by Spring Airlines otherwise Spring Airlines may refuse to accept and convey it. Consult Spring Airlines for more information on packing and outer packing.

12.5 Right of Inspection

  For safety and security purpose, passengers should allow Spring Airlines to run safety check on them and run security check, scan or X-ray examination on their luggage. Even when the passengers are not present, Spring Airlines may also check their luggage in order to see whether they have any items listed in Article 12.3.1 of the terms hereof, or any gun or ammunition in their luggage without showing them to Spring Airlines as required in Article 12.3.2 of the terms hereof. If any passenger fails to follow such rule, Spring Airlines will refuse to accept the passenger and his or her luggage for carriage. Spring Airlines shall not be held responsible for any harm the passenger suffers from the above inspection or scanning, or any damage the passenger’s luggage suffers from X-ray or scanning, unless such harm or damage is caused by Spring Airlines’ fault.

12.6 Checked Luggage

12.6.1Checked luggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:

12.6.1.1 Suitcases, travelling bags and handbags must be locked;

12.6.1.2 Two or more pieces of luggage can’t be lashed together as one piece;

12.6.1.3 Do not attach any other item to your luggage;

12.6.1.4 Bamboo basket, net bag, straw rope, paper bag and so on shall not be used as the outer packaging for luggage;

12.6.1.5 Passenger’s name, detailed address and phone number should be clearly written on their luggage;

12.6.1.6 Saw dust, risk husk, turfgrass chippings may not be used as backing inside any luggage;

12.6.2 Each piece of checked luggage shall not be over 50kg nor should its size be larger than 40×60×100cm. Luggage heavier or larger than above mentioned restrictions shall not be checked in without Spring Airlines’ prior consent.

12.6.3 Once receiving any checked luggage, Spring Airlines will issue a luggage identification tag for every piece of checked luggage.

12.6.4 Passengers should leave their names or other personal identification marks both inside and outside of their checked luggage.

12.6.5 Spring Airlines will try its best to transport the passengers and their checked luggage on the same flight, unless it’s due to safety, security or operation reasons that the checked luggage are transported by other flight. In the event that any passenger’s checked luggage is conveyed by follow-up flight, Spring Airlines will hand it to corresponding passenger unless the passenger is required by law to go through customs in person.

12.6.6 Declared Value

12.6.6.1 Passengers may declare the value of their checked luggage when each kilogram of their luggage is worth more than 20 U.S. dollars or money equivalent.

12.6.6.2 The declared value of checked luggage shall not be greater than the actual value of the luggage and the maximum limit is 2,500 U.S. dollars or money equivalent. Spring Airlines has the right to refuse to accept any luggage that’s over such limit or when it finds the declared value of the luggage objectionable and the passenger refuses to have his or her luggage examined.

12.6.6.3 Under the circumstance that partial transport of any checked luggage is undertaken by another carrier who doesn’t offer luggage value declaration service, Spring Airlines has the right to refuse to provide such service for the luggage.

12.6.6.4Spring Airlines charges a valuation charge that is 5‰ of the value of the part that’s over the limit prescribed in Article 12.6.6.1 according to the value declared by relevant passenger. The amount will be presented in Renminbi and the mantissa will be rounded off. Under the circumstance that the value declared is in foreign currency, it shall be converted to Renminbi according to the buying rate published by banks.

12.6.6.5Luggage that has gone through value declaration procedure is not included in free baggage allowance.

12.6.6.6 Value declaration service is not available for small animals carried by passengers.

12.7 Unchecked Luggage

12.7.1 With Spring Airlines, every passenger is allow to take one piece of unchecked luggage into the cabin and it shall not be over 5kg nor larger than 20×30×40cm. The luggage that passengers take into the cabin must be able to fit into the space under the front seat or the closed baggage holder above the seats. Any unchecked luggage that can’t be placed in above mentioned manner, or due to weight or safety concerns, shall be transported as checked luggage.

12.7.2 In the event that any passenger’s item is not suitable for transport by cargo hold, such as delicate musical instrument and so forth, and not in keeping with the rules in Article 12.7.1 of the terms hereof, the passenger must inform Spring Airlines of such situation in advance and get the latter’s approval before he or she can take it into the cabin. And the passenger must pay separate fee for such service.

12.8 Claim & Delivery of Checked Luggage

12.8.1 According to the provision in Article 12.6.5 of the terms hereof, passengers should claim their checked luggage at their destination or scheduled stop as soon as possible. Spring Airlines will charge passengers who fail to claim their luggage within reasonable time storage fees. Spring Airlines will dispose any checked luggage that is not claimed within three months as of the day it arrives without informing relevant passengers nor assuming any responsibility.

12.8.2 Only those who hold luggage tickets and luggage identification tags have the right to claim relevant checked luggage.

12.8.3 Anyone who tries to claim any checked luggage without luggage ticket and luggage identification tag will not receive the luggage from Spring Airlines before providing a proof approved by Spring Airlines.

12.9 Small Animals

12.9.1 Small animals refer to domestic cats, dogs, birds or other pets. Wild animals and those in bizarre shape or may injure person, such as snakes, do not fall into this category and shall not be transported as luggage. Passengers who are carrying small animals shall follow the rules below

12.9.1.1 Mention the animals while making seat reservations and get the approval from Spring Airlines and relevant successive carrier.

12.9.1.2 Carry the animals to the airport to check them in within the time specified by Spring Airlines on the date of departure.

12.9.1.3 Must hold valid documentation related to checking animals in, out and passing through the People's Republic of China.

12.9.1.4 Animals must be kept in firm containers that suit their features. Such containers should be able to prevent animals from breaking, escaping and reaching out to hurt passengers, luggage or cargos, and prevent their faeces from leaking so as not to contaminate aircraft equipment and other items.

12.9.1.5 Passengers should hand the animals, their containers and food over to the carrier and pay the freight charge as excess baggage. Unless special permission is granted, they cannot be conveyed in the cabin.

12.9.2 Guide dogs or hearing dogs refer to dogs that are specially trained to guide the blind or help the deaf hear. Blind or deaf passengers with doctor's note should follow the rules below should they intend to take guide dogs or hearing dogs with them on the flight:

12.9.2.1 Guide dogs or hearing dogs allowed to be carried upon Spring Airlines' approval, along with their containers and food, may be transported for free without being counted toward free baggage allowance.

12.9.2.2 Guide dogs or hearing dogs taken into cabin must wear muzzle and tied with a leash before getting on the aircraft, and they shall not occupy any seat or run free. The containers of those that are kept in cargo hold must be in keeping with the provision in Article 12.9.1.4.

12.9.2.3 Other transportation conditions for guide dogs or hearing dogs shall be handled according to the provisions in Article 12.9.1.1, 12.9.1.2 and 12.9.1.3.

12.9.3 Spring Airlines shall not be held responsible for any injury, loss, disease or death of small animals unless it's due to Spring Airlines' fault.

12.9.4 In the event that the animals don't have any necessary exit, entry, health and other valid documentation required by the country or region to enter, or pass through, Spring Airlines shall not assume any responsibility. Those who carry such animals must compensate for any penalty, cost, loss or liability caused to Spring Airlines by the missing or incomplete documents needed.

12.9.5 Passengers should take full responsibility for any damage or harm their pets may do to other passengers or flight crew.

12.9.6 Under the circumstance of non-stop long-distance flight or aircraft of certain model that is not suitable for transporting small animals, guide dogs or hearing dogs, Spring Airlines has the right to decline their carriage.

12.10 Luggage Withdrawal

12.10.1 Voyage change or carriage cancellation due to passengers' account

12.10.1.1 Additional charge for value declaration already collected will be returned at the airport of departure while withdrawing the luggage of declared value. However, Spring Airlines does not return the additional declaration charge for luggage that has already been transported. 

12.10.1.2 Passenger who intends to withdraw his or her luggage at the airport of departure must bring it up before the luggage is to be loaded. In the case of ticket returning, luggage already collected must also be withdrawn and the excess baggage charged already collected will also be returned. Unless time doesn't allow, passengers may withdraw their luggage at the place of scheduled stop and excess baggage charge for unused segment will be returned.

12.10.2 In the case of voyage change or carriage cancellation due to the carrier or reasons beyond the carrier's control

 

12.10.2.1 Spring Airlines will return all of the excess baggage charge and the additional charge for luggage value declaration at the airport of departure; in the case of scheduled stops, Spring Airlines will return the excess baggage charge for unused segments while keeping the additional charge for luggage value declaration.

12.10.2.2 In the event that passengers need to transfer to another flight due to Spring Airlines' fault, carriage of their luggage should be accordingly altered and the overcharge for the excess baggage charge already collected will be returned though payment for the shortage will not be demanded; the additional charge for value declaration already paid shall not be returned.

 

Article XIII Passenger Behaviors on Aircraft

13.1 General Provisions

      Under the circumstance that any passenger’s behavior on the aircraft endangers the aircraft or anyone or anyone’s property on the aircraft, or gets in the way of the flight crew’ fulfilling their duties, or not in keeping with the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm based on Spring Airlines’ judgment, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deboard the plane anywhere and declined carriage. And they might be sued for undue behavior in the cabin.

13.2 Electronic Device

Due to safety concerns, Spring Airlines forbids or restricts any passenger from using any electronic device on the aircraft, including but not limited to mobile phone, laptop, portable radio, CD player, video game console or signal radiating device such as remote control electronic toy and interphone. However, portable recorder, hearing-aid and pacemaker are allowed.

13.3 Smoking Ban on Flight

Smoking is banned from all Spring Airline flights. Smoking cigarette or its substitute good is not allowed in all areas on the plane.

13.4 Safety Belt

Passengers must keep their seat belts on throughout the whole course while they are seated on the plane.

 

Article XIV Arrangement for Additional Services

14.1 Spring Airlines does not provide free food and beverage on flights; however, Spring Airlines will provide certain variety of paid meals and beverages for passengers to choose.

14.2 Under the circumstance that Spring Airlines arranges other service provided by a third party besides carriage by air for passengers, or that Spring Airlines issues passengers any ticket or receipt voucher for any (non-aircraft) carriage or service provided by a third party, such as surface transport, hotel reservation or vehicle rental, Spring Airlines is only serving as passenger's agent and will not be held responsible for whether the passenger would get such services or the quality of such services while arranging above mentioned services. Terms and conditions of third party service providers apply to such services in this case. 

14.3 In the event that Spring Airlines also offers surface transport or other services mentioned above, the terms hereof do not apply to such services.

 

Article XV Administrative Procedure

15.1 General Provisions

15.1.1 Passengers shall be responsible for getting any travelling document and visa required by the country to enter, leave or pass through, and follow all of the country’s laws, regulations, orders, instructions and travel requirements.

15.1.2 Spring Airlines shall not be held responsible for any consequences resulted from passengers’ failing to get relevant document or visa, or failing to follow above mentioned laws, regulations, orders, instructions, requirements, rules or provisions.

15.2 Travel Documents

  Before starting their journey, passengers should provide all exit, entry, health and other certificates required by the laws, regulations, orders, requirements or other provisions of relevant country, and allow Spring Airlines to collect the photocopies of their certificates. Spring Airlines reserves the right to decline carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in keeping with relevant requirements.

15.3 Denied Entry

      Under the circumstance that any passenger has been denied entry, he or she should compensate any fine or cost that Spring Airlines is charged by relevant government as well as the carriage charge that is takes for the passenger to return from the country. Spring Airlines shall not return the fare for transporting the passenger to the place where he or she is denied entry of.

15.4 Passengers shall cover expenses such as the fine, detention charge and so forth. Spring Airlines shall not be held responsible for any loss or harm caused during the course of such inspection, or any loss or harm resulted from passengers' failing to follow such requirements. Under the circumstance that Spring Airlines is asked to pay any penalty or fine, or bear any cost because any passenger fails to observe the laws, regulations, orders, requirements or other travel provisions of relevant country, or fails to show the certificate required, the passenger should compensate for any payment or cost Spring Airlines bears for such cause. Spring Airlines may take above expenses out of the fare for the passenger’s unused segment or the passenger’s money that is held by Spring Airlines. In order to avoid any loss, passengers should learn and follow relevant provisions of the country they are about to leave, enter or pass through before travelling.

15.5 Customs Checking

  If so requested, passengers should be present when the customs or other government officials are checking their luggage.

15.6 Security Check

Passengers should accept any security check required by or needed to be performed by relevant government official, airport staff, other carrier or Spring Airlines. Spring Airlines will not be held responsible for any bodily injury, property loss or damage caused by such inspection unless such harm, damage or loss is due to Spring Airlines’ fault.

Article XVI Successive Carrier

Carriage associated with a set of passenger tickets or a set of passenger tickets and its conjunction tickets issued that are shared by several successive carriers should be deemed as a single carriage.

Article XVII Liability for Damages

17.1 Spring Airlines will be held responsible for the casualty accidents of passenger that happen on Spring Airlines’ aircraft or during the process of getting on or off the aircraft; however, it shall not assume any responsibility for personal injury of passenger that is completely caused by the passenger’s health condition.

17.2 Spring Airlines will be liable for damages of ruin, loss or damage of checked luggage that happens on Spring Airlines’ aircraft or during any period while they are under Spring Airlines’ control. As for unchecked luggage, Spring Airlines will be held responsible for any loss caused by its fault or its employee or agent’s fault. However, Spring Airlines shall not be liable for loss of luggage (including checked luggage and unchecked luggage) resulted from the inherent defect, quality or flaw of luggage. In addition, Spring Airlines will not be held responsible for any outer damage or normal wear of luggage, e.g.: outer extensions of luggage such as belt, pocket, pull rod, hook, wheel or damage of other parts that are attached to the luggage or damage of oversize/overpacked luggage.

17.3 Spring Airlines will assume the responsibility for passengers or luggage loss during the course of air transport resulted from Spring Airlines’ delay. However, if Spring Airlines or its employee, agent has already taken all necessary measures to prevent such loss or that it’s impossible to take such measures, Spring Airlines shall not be held responsible. Passengers must declare their luggage loss within the time specified by Spring Airlines and provide relevant documents, otherwise Spring Airlines will not assume such responsibility.

17.4 If Spring Airlines can prove that such loss is caused and contributed by the claimant or those from who the claimant is granted with right, Spring Airlines should be exempted or mitigated from its responsibility accordingly based on the degree of the fault that caused or contributed to such loss. In the case of compensation claim made by someone else besides the passenger for passenger casualty, if Spring Airlines can prove that the passenger is the one who caused or contributed to such casualty, Spring Airlines should also be exempted or mitigated from its responsibility accordingly based on the degree of the fault that caused or contributed to such loss.

17.5 Applicability of Liability Limitation

17.5.1 If it falls under “international carriage by air” specified in The Montreal Convention singed in 1999, provisions on limit of liability in the convention shall prevail.

17.5.2 If it falls under “international carriage by air” specified in The Warsaw Convention signed in 1929 or The Hague Protocol signed in 1955, but doesn’t fall under “international carriage by air” specified in The Montreal Convention signed in 1999, provisions on limit of liability in the first two shall apply.

17.5.3 If it doesn’t fall under “international carriage by air” specified in any convention, bilateral treaty or relevant provisions of domestic law, government regulation or order such as the Civil Aviation Law of the People's Republic of China shall prevail.

17.6 Provisions on Liability Limitation in the Conventions

17.6.1 The Warsaw Convention and The Hague Protocol

17.6.1.1 Spring Airlines’ liability limitation for passenger casualty shall not be greater than 250,000 French gold franc or money equivalent.

17.6.1.2 Spring Airlines’ liability limitation for checked luggage is 250 French gold franc or money equivalent per kilogram at most; its liability limitation for unchecked luggage and passengers’ carry-on items is no more than 5,000 French gold franc or money equivalent per passenger. Under the circumstance that there’s no clear weight on the passenger’s luggage ticket, the total weight of checked luggage shall be deemed as no more than the applicable free baggage allowance for the passenger’s seat class. The compensation for damages of checked luggage that has gone through value declaration procedures as described in Article 12.6.6 of the terms hereof is subject to the declared value.

17.6.2 The Montreal Convention signed in 1999

17.6.2.1Article 20 and paragraph 1 of Article 21 of the Convention are applicable to Spring Airlines’ liability for passenger casualty of no more than 113,100SDR for every passenger.

17.6.2.2 For any loss caused by delay during the course of carriage by air, Spring Airlines’ liability limitation is no more than 4,694SDR or money equivalent per passenger. However, if it’s proved that Spring Airlines and its employee and agent have already taken all reasonable measure to prevent such loss or that it’s impossible to take such measures, Spring Airlines shall not be held responsible for such loss caused by the delay.

17.6.2.3Spring Airlines’ liability limitation for luggage (including checked and unchecked luggage) is no more than 1,131SDR or money equivalent per passenger. The compensation for damages of checked luggage that has gone through value declaration procedures as described in Article 12.6.6 of the terms hereof is subject to its declared value.

17.7 Regardless of whether the convention specified by the terms hereof is applicable to the international carriage by air, the following clauses are applicable provided that they are not in contradiction with various rules mentioned above:

17.7.1 Spring Airlines shall be liable for carriage on its own flight only; in the event that Spring Airlines issues passenger tickets or checks in baggage for flights run by other carriers, it can only serve as the agent of such carriers in this case.

17.7.2 Spring Airlines shall not be responsible for any loss caused by its observing relevant laws or government regulations, orders or rules; nor will it be held responsible for any loss caused by passengers’ failing to following above mentioned laws or government regulations, orders or rules.

17.7.3 The limit for Spring Airlines liability is subject to the worth of the direct loss confirmed; Spring Airlines shall assume no responsibility for any indirect loss of consequential loss.

17.7.4 Spring Airlines shall assume no responsibility for any harm of passenger or damage of the passenger’s luggage caused by the items inside the passenger’s luggage; In the event that the items in any passenger’s luggage cause any harm to others or any damage to others’ or Spring Airlines’ properties, the passenger should compensate for Spring Airlines’ loss and all expenses thus caused.

17.7.5 Spring Airlines shall assume no responsibility for any loss of fragile, perishable items, currency, jewelry, precious metal, gold and silver article, negotiable instrument, negotiable securities or other valuables, commercial papers, passport and other credentials or samples secretly carried in passenger’s checked luggage.

17.7.6 Spring Airlines shall not be held responsible for any disease, harm, disability or death of passenger caused or aggravated by his or her age, mental or health condition.

17.7.7 Any waiver or restriction clause in the terms of transportation related to Spring Airlines also applies to Spring Airlines’ agent, employee and representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines; The aggregate indemnity paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines shall be no more than the liability limitation applicable according to the terms hereof.

17.8 Unless otherwise clearly specified in the terms hereof, the terms hereof do not rule out the applicability of any provision in the Conventions or applicable laws that exempts or restricts Spring Airlines from its relevant responsibilities.

 

Article XVIII Time Limit for Objection Raising

18.1 During the course of luggage delivery, it shall be deemed as the preliminary evident that the checked luggage has already be delivered in good condition and is consistent with the carriage contract if the holder of luggage ticket accepts his or her checked luggage without raising any objection, unless he or she provides any contrary evidence.

18.2 In the event that any passenger finds any damage to his or her checked luggage, he or she should inform Spring Airlines in writing as soon as he or she finds it, or within 7 days after he or she receives his or her checked luggage at the latest. .

18.3 In the event that any passenger’s luggage is delayed, he or she must submit a written notice of claim to Spring Airlines within 21 days as of the day he or she receives the luggage.

18.4 Unless Spring Airlines has committed fraud, passengers may not file a lawsuit against Spring Airlines should they fail to raise any objection within the time specified in Article 18.2 and 18.3 of the terms hereof.

 

Article XIX Prescribed Period for Litigation

According to the Montreal Convention, the accuser will lose his or her right to compensation for damages if he or she fails to file a lawsuit within two years as of the day the aircraft arrives at the place of destination, or the day the aircraft is supposed to arrive at the place of destination or the day the carriage ends.

 

Article XX Other Provisions

20.1 Passengers should also follow other applicable rules and conditions of Spring Airlines in the case of carriage of passengers and passengers’ luggage. Such rules may change and are very important, including provisions on carriage of special passengers, restrictions on use of electronic device, rules on drinking alcoholic beverage on the plane and so forth. Consult Spring Airlines for more information about above mentioned rules and conditions on carriage by air.

20.2 Carriage through airlines among mainland China, Hong Kong, Macau Special Administrative Regions and Taiwan is also subject to the terms hereof.

20.3 The short titles under every clause of the terms hereof are for user convenience only and may not be used to interpret the clause contents.

20.4 The terms hereof are subject to the Chinese version, while other versions written in any other language shall be for reference only.

 

Article XXI Effect-Taking &Alterations

21.1 The terms hereof shall take effect on January 1st, 2017.

21.2 Spring Airlines has the right to change the terms, freight rates and carriage provisions without giving prior notice. However, such alterations do not apply to carriage that has already begun before the alterations are made.

Carrier Name: Spring Airlines Co., Ltd.

Name Abbr.: 9C