Spring Airlines Travel Network Terms of Service

Welcome to visit and register at the Spring Airlines platforms and use related services!

Spring Airlines Co., Ltd. (hereinafter referred to as “Spring Airlines”), a company controlled by Shanghai Spring Airlines International Travel Agency (Group) Co., Ltd., opened on July 18, 2005, as one of China’s first private airlines. Starting out with innovation, Spring Airlines now keeps stepping towards safe and steady operation, as well as personalized travel. In line with the corporate mission – “for passengers,” its average fares have always been much lower than those of its peers, and average load factor ranks among the top in the global industry.

1. Definitions

In order to better understand this agreement, please carefully read these definitions:

1.1 Spring Airlines Platforms:Refer to the ch.com website and all of its sub-domain websites ending in ch.com, official WeChat public account, official WeChat mini-program and other mini-programs, official Weibo account, official app, and all official media sales platforms operated by Spring Airlines or which may be subsequently created. If Spring Airlines provides services on its own, it is also a merchant of the platform.

1.2 Affiliate: A company or organization that Spring Airlines directly or indirectly controls, or which jointly controls another party with Spring Airlines, or is jointly controlled by another party with Spring Airlines.

1.3 Partner: A Spring Airlines partner with independent legal status who displays or provides services on Spring Airlines Platforms, including but not limited to Affiliates. As required by technology and business development, the Partner’s display or service may appear as a platform or merchant on the platform. The list of Spring Airlines Platforms’ Partners may be viewed and is kept up-to-date on each platform.

1.4 Visitor: Refers to a natural person who has not registered or undergone real-name authentication and is only using a Spring Airlines Platform for general inquiries.

1.5 Ordinary Member: Refers to a natural person who has used a phone number, email address, or another method approved by Spring Airlines to register directly on a Spring Airlines Platform or log into the Spring Airlines Platform directly using a third-party account.

1.6 SpringPass Member: Refers to an ordinary member who has undergone real-name authentication on a Spring Airlines Platform.

1.7 User: Any natural person user or corporate user contracted with Spring Airlines or an Affiliate (including other corporations or organizations) and using the services of a Spring Airlines Platform, including a Visitor, Ordinary Member, or SpringPass Member (referred to as “You”). If You act as an agent of a company or corporation or organization, You are still individually responsible and jointly and severally liable with the corporate user in accordance with this agreement.

1.8 Special Users: Including but not limited to natural persons under 18 years of age, with incomplete civil capacity, or with difficulty in reading and understanding. This agreement is mainly designed for natural users, but unless otherwise agreed, its provisions also apply to authorized corporate users as an effective part of authorization agreement between both parties.

1.9 Malicious Means:Refer to behaviors such as the provision to Spring Airlines with false information for registration, login, or authentication, such as phone number, email address, third-party account, or ID number, the use of fake IPs, VPN proxies, web crawlers, simulators, or CSRF attacks to visit a Spring Airlines Platform, register as a Spring Airlines Platform member, and use its services, or technical attacks on Spring Airlines, such as penetration or stealing customer information.

2. Confirmation of the terms of this Agreement

2.1 In order to visit a Spring Airlines Platform, register for, and use its services, You should read and abide by the “User Agreement” (referred to as “this Agreement”). Please read it carefully and fully understand each clause, particularly those related to liability exemption or restriction, legal application, and dispute resolution. Limitation or exemption clauses may be highlighted in bold. If You do not agree with any of the terms hereof, please promptly stop accessing, registering for, or using the related services.

2.2 The terms of this Agreement are legally binding. Visiting a Spring Airlines Platform, checking “agree,” clicking “register,” or using a third-party account to log directly into a Spring Airlines Platform and use its services indicates that You voluntarily accept all the terms hereof. Unless You have read and accept all terms hereof, You do not have the right to access, register for, or use the services of Spring Airlines Platforms.

2.3 Using an account of a Spring Airlines Affiliate or Partner to access or log into a Spring Airlines Platform indicates that You accept this Agreement and voluntarily abide by it.

3. Scope of this Agreement

3.1 Subjects of this Agreement

3.1.1 This Agreement is made and executed between You and Spring Airlines.

3.1.2 Special Users
Spring Airlines provides services to users based on the principle of openness and fairness. If You are a Special User, please observe the following requests:

1) Persons with incomplete civil capacity: As Spring Airlines cannot discern the age and civil capacity of online Visitors, if You are under 18 years of age or otherwise with incomplete civil capacity, please read this Agreement together with Your guardian, and visit, register, and transact with their permission.

2) Persons with difficulty in reading or understanding: Please read this Agreement together with a professional.

Otherwise, all resulting consequences will be borne by You, including if a transaction is successfully executed on a Spring Airlines Platform, it becomes valid immediately and You have no right to request cancellation or dissolution.
To avoid disputes, privacy terms may not apply to access by You as an agent for a corporate user.

3.2 Agreement

This Agreement is a component of the legal relationship formed between You and Spring Airlines regarding inquiries about, reservations of, or changes to Your flight and related services for yourself or others at Spring Airlines or its Affiliates or Partners through a Spring Airlines Platform.

This Agreement includes the main text, legal documents such as the Spring Airlines Platform legal statement and privacy policy, and related service agreements, statements, and instructions listed in relevant sub-channels and web pages, as well as changes, modifications, and additions to such agreements, website regulations, and instructions. You should log into a Spring Airlines Platform regularly to keep updated with the changes in the agreement, as well as the changes to Your rights and interests. If You do not agree to such changes, You should promptly stop accessing the Spring Airlines Platform. If You continue to access the Spring Airlines Platform, You are deemed to have accepted the changes. In this case, You shall exercise Your user rights and interests in accordance with the changed content.

4. Services

4.1 If You are a Visitor to a Spring Airlines Platform, You may have access to the following services:

1) Check flights and their updated information;

2) View recommended flights, popular activities, limited-time purchases, and recent announcements on the Spring Airlines Platform;

3) Submit complaints and suggestions to Spring Airlines;

4) Read notices published on the Spring Airlines Platform;

5) Other services of the Spring Airlines Platform that Visitors are entitled to.

4.2 If You are an Ordinary Member of the Spring Airlines Platform, in addition to the services enjoyed by Visitors, You may also:

1) Participate in large-scale and regular sales;

2) Participate in the Spring Airlines frequent flier plan and upgrade to a SpringPass member, earn mileage, and receive free or paid push messages via SMS, email, or WeChat, etc.;

3) Manage frequent fliers and orders;

4) Use and manage coupons;

5) Order exclusive products such as air-ground express and connecting flights;

6) Regularly receive Spring Airlines member-only publications to learn about deals first;

7) Other services of the Spring Airlines Platform that Ordinary Members of Spring Airlines Platforms are entitled to.

4.3 If You are a SpringPass member of a Spring Airlines Platform, in addition to the services enjoyed by Visitors and Ordinary Members, You may also:

1) Earn points and rewards by purchasing products such as Spring Airlines tickets;

2) Upgrade Your membership by taking more flights for more membership benefits;

3) Participate early in large ticket sales;

4) Enjoy irregular ticket sales under certain conditions;

5) Enjoy special offers;

6) Get notifications throughout your travel;

7) Other services that SpringPass members of Spring Airlines Platforms are entitled to.

4.4 You should be aware that the services listed herein are for Your understanding and reference only, and are not for use as evidence to You to explain the detailed services that Spring Airlines should provide. In addition, there will inevitably be differences in specific services between the Spring Airlines Platforms. You can select them as per Your needs.

4.5 You fully understand and agree that Spring Airlines may modify the Spring Airlines Platform membership system and user services from time to time without having to inform You separately or obtain Your consent.

4.6 The specific services provided by Spring Airlines are based on the latest and official updates released on the website. Please pay prompt attention.

4.7 The services provided by Partners on Spring Airlines Platforms are subject to service agreements between You and Partners, and Partners shall take the sole responsibility.

5. User access and member registration

5.1 Access and registration is for the use by natural persons. The services and member accounts provided by Spring Airlines are used only for the convenience of establishing a service relationship with Spring Airlines and not for any commercial profit or illegal purpose.

5.2 When registering for membership, You should use Your legally owned mobile phone number, email address, or other methods approved by Spring Airlines.

5.3 When You use a third-party account to log into a Spring Airlines Platform, please ensure that the third-party account is legal, authentic, and valid.

6. Notices to users

6.1 When You use a Spring Airlines Platform to check flights and place orders and transactions, You should carefully check the information You have entered. When You click the "Confirm and Continue" and "Pay" buttons, You are deemed to have read and agreed to the entire page and acknowledge the content of the order.

6.2 You should properly keep the username and password for this account, and bear full legal responsibility for any act or incident conducted using the account. You must ensure that the username and password are not disclosed to any unauthorized person. Spring Airlines recognizes every transaction that occurs through the account. Spring Airlines does not accept responsibility for any consequences arising from Your disclosure of Your password to unauthorized persons, or due to hacking or the unauthorized use of Your password by anyone. If You find any illegal use or security breach in Your account, please change Your password immediately to reduce Your losses and promptly contact Spring Airlines to report the situation.

6.3 You understand and agree that the equipment (such as personal computers, mobile phones, and other devices related to internet or mobile internet access) and necessary expenses (such as the telephone or internet access fee paid to access the internet, or the mobile phone fee paid to use the mobile network) related to the services shall be borne by You.

6.4 You have the right to use the services provided by Spring Airlines in accordance with the procedures and requirements it has stipulated. If You have any objections to these services, You can contact Spring Airlines for timely resolution.

6.5 When You apply for services related to Spring Airlines, You must provide Spring Airlines with true and accurate personal information. If there is any change in Your personal information, You must update it in a timely manner. In case the information You enter is incomplete or inaccurate, You will not be able to use the services or will be restricted during their use. In general, You can view and modify submitted information at any time, but due to security and identification considerations, You may not be able to modify the initial registration information and other verification information provided at the time of registration.

6.6 If You use a third-party account to log into the Spring Airlines Platform, Spring Airlines can obtain the username, nickname, avatar, gender, location, and other public information thereof.

6.7 If You provide Your email address, mobile phone number, or other contact information to a Spring Airlines Platform, You agree that Spring Airlines may send You promotions or other related commercial information, and services related to the Spring Airlines Platform, by email, text message, or other methods. You however also have the right to refuse.

6.8 Spring Airlines has the right to occasionally update the software used to provide services to You without notifying You in advance, but You may choose whether to continue to use the updated software; If You refuse, You may not be able to continue using the services of Spring Airlines, or it may not be able to provide the original services to You; You will be responsible for any resulting service interruption or loss.

6.9 Spring Airlines gives You a personal, non-transferable and non-exclusive license to log into and use Your user account on the Spring Airlines Platform for non-commercial purposes. Other rights not expressly authorized by the terms hereof are reserved by Spring Airlines, and You must obtain additional written permission from Spring Airlines when exercising such rights.

7. User code of conduct

7.1 You undertake to comply with all rules and procedures of Spring Airlines Platforms, and shall not interfere with it in any way.

7.2 When You publish information on Spring Airlines Platforms or use their services, You must comply with the laws and regulations of the People's Republic of China, the country/ region where the User is located, the User's country of nationality, and related countries, as well as the relevant provisions of international law.

7.3 You commit not to publish the following information on Spring Airlines Platforms:

1) Information opposing the basic principles established by the Constitution;

2) Information endangering national security, leaking state secrets, subverting state power, or undermining national unity;

3) Information harming national honor or interests;

4) Information inciting ethnic hatred or discrimination, or undermining national unity;

5) Information undermining national religious policies or promoting cults or feudal superstitions;

6) Information spreading rumors, disturbing the social order, or destabilizing society;

7) Obscenity, pornography, gambling, violence, homicide, or terrorist information, or that instigating crimes;

8) Information insulting or slandering others or infringing upon their legal rights or interests;

9) Information containing false, harmful or intimidating content, information infringing upon others’ privacy, or information containing harassment, slander, vulgarities, obscenity, or other morally offensive content;

10) Information containing other content restricted or prohibited by Chinese laws, regulations, rules or any other norms with legal effect.

7.4 You are solely responsible for the information posted on Spring Airlines Platforms. If You distribute or disseminate illegal information on a Spring Airlines Platform, the records of the system may serve as evidence of Your violation.

7.5 You shall be responsible for the authenticity and legality of any content that can be obtained in the public area and is protected by copyright that You upload through Spring Airlines Platforms, and shall ensure that You have complete and unblemished ownership and intellectual property rights or complete authorization for such content, without infringing upon any legitimate rights and interests of third parties, including but not limited to copyrights, trademark rights, patents, rights of publicity, enterprise name rights, trade name rights, trade secrets, personal privacy, contract rights, and other related rights.

7.6 You undertake to legally use the software Spring Airlines uses to provide services to You, and shall not conduct the following acts on this software:

1) Reverse engineering, reverse compiling, disassembling, or otherwise finding its original code, or executing any acts suspected of infringing upon intellectual property rights such as copyrights;

2) Transferring it to third parties by renting, leasing, selling, sub-licensing, distributing it, or any other means, or using it to provide similar services to any third party;

3) Removing, circumventing, destroying, damaging, or otherwise interfering with its security functions;

4) Copying it or attempting to do so;

5) Canceling its rights statement, notice of rights, or legal statements by improper means;

6) Other acts that violate laws and regulations.

7.7 You shall not browse, copy, print, or disseminate content uploaded by other Spring Airlines Users to Spring Airlines Platforms for commercial profit or illegal purposes, and shall not infringe upon the legitimate rights and interests of rights holders or Spring Airlines. If You violate this clause, Spring Airlines has the right to seek legal remedies or pursue Your liability for breach of contract in accordance with this Agreement in its own name. You shall compensate Spring Airlines for all losses it has suffered and bear the costs it has paid to obtain such compensation.

7.8 You shall not use Spring Airlines Platforms and the services they provide for any illegal purpose, and shall not harm any commercial interests of Spring Airlines. You may not use the services provided by the Spring Airlines Platform to engage in the following activities:

1) Accessing a computer information network or using computer information network resources without permission; deleting, modifying, or adding computer information network functions without permission; copying, transmitting, deleting, modifying, or adding to data or programs stored, processed, or transmitted on a computer information network without permission; or intentionally producing or transmitting destructive programs such as computer viruses;

2) Using any device, software or routine to influence or attempt to influence the normal operation of a Spring Airlines Platform or any transactions or activities being conducted on it, or taking any action that would cause an unreasonably large data load to be placed on its network equipment;

3) Commercial use of any data or data format on a Spring Airlines Platform, including but not limited to using or providing others to use the data or related format displayed on a Spring Airlines Platform through reproduction or dissemination, etc. without the written consent of Spring Airlines. In order to avoid disputes, it is prohibited to commercially copy or edit the data of Spring Airlines Platforms;

4) Unfair competition violating the principle of good faith, maliciously placing orders or false transactions, or other malicious acts disrupting the order of a Spring Airlines Platform;

5) Other actions unrelated to online transactions;

6) Malicious registration of Spring Airlines Platform Members or use of member accounts for illegal activities, disruption, harassment of other Users, or other violations of this Agreement;

7) Other acts which may jeopardize the security of computer information networks, disrupt the normal order of Spring Airlines Platforms, or infringe upon the legitimate rights and interests of Spring Airlines.

7.9 If You violate any of the foregoing provisions, Spring Airlines has the right to require You to correct the violation or to directly take all necessary measures (including but not limited to changing or deleting the information You post, or suspending or terminating Your use of the service and related rights, etc.) to reduce the impact of Your misconduct.

7.10 If You use Malicious Means to visit or register as a Member of a Spring Airlines Platform, Spring Airlines has the right to cancel Your user qualifications, ban Your account, downgrade Your membership, or withdraw Your coupons or points, refuse Your further access or terminate this Agreement, and request compensation. Spring Airlines has the right not to recognize Your orders transacted through a Spring Airlines platform, and has the right to directly cancel tickets and other service rights that You have obtained without refund, and all resulting consequences will be borne by You.

7.11 If Spring Airlines has reasonable grounds to believe that You have maliciously logged into another person's account, modified other people's order information, or modified the way others receive information notifications, etc. or that Your actions have led to the disclosure of others' information. Spring Airlines retains all necessary means and ability to provide relevant authorities with information including but not limited to Your IP address and contact information to assist others and relevant authorities to take legal measures upon the complaints of others and the requirements of relevant authorities.

7.12 If You violate this Agreement and use a Spring Airlines Platform to book, and later refund or change tickets for others for commercial profit or any illegal purpose, which causes others’ failure to receive timely order or flight change notifications, and thus prevents them from showing up, catching flights, or taking correct flights, You will be unconditionally responsible for all losses caused to others. If Spring Airlines bears liability or is penalized by a third party for such reason, You agree that Spring Airlines has the right to recover from You and reserves the right to take all necessary legal measures. Furthermore, Spring Airlines has the right to cancel Your user qualification and all user rights and benefits such as coupons, sales, points, etc. that You have enjoyed or will enjoy without responsibility.

8. User privacy protection

8.1 To enjoy Spring Airlines products and services, You must authorize Spring Airlines to collect and use the necessary information; to have access to a better service experience, You agree that Spring Airlines may share Your collected information, including but not limited to Your name, username, and membership points, with Partners and Affiliates. If You refuse, You may not be able to enjoy certain features or services.

8.2 Spring Airlines respects Your right to privacy, and except in the following cases, will not disclose, modify, or leak any personal information about You, or any non-public content stored on Spring Airlines Platforms, when You use related services:

1) Your explicit authorization has been obtained;

2) In compliance with legal requirements or the legal service procedures of Spring Airlines Platforms;

3) In accordance with the requirements of relevant government authorities;

4) In order to safeguard the public interest;

5) In order to safeguard the legitimate rights and interests of Spring Airlines;

6) In order to meet other legal requests.

8.3 Spring Airlines will reasonably and prudently take technical measures necessary to protect Your information and data in accordance with industry standards.

8.4 You can also read the Privacy Policy to understand how Spring Airlines collects, uses, stores and protects Your personal information and Your rights.

9. Intellectual property

9.1 All text, data, data formats, pictures, graphics, and audio/video materials Spring Airlines provides in its online services are protected by intellectual property rights and other relevant laws and regulations. Besides information and materials that are clearly owned by third parties, Spring Airlines owns all content on Spring Airlines Platforms, including but not limited to text, pictures, graphics, tables, animations, programs, software, and their corresponding data files. Any authorized and permitted browsing, copying, downloading, printing, or dissemination of content belonging to Spring Airlines Platforms must meet the following conditions:

1) For the purpose of obtaining Spring Airlines services;

2) Not for commercial purposes;

3) Approved by Spring Airlines.

9.2 Without the permission of Spring Airlines, no one may copy, transmit, display, mirror, upload, download, or use the above content in an illegal manner without authorization. Otherwise, Spring Airlines will hold You legally responsible.

9.3 Logos such as the“Spring Airlines” and 3S are registered trademarks of Spring Airlines, and are protected by law. No one may infringe upon Spring Airlines’ trademark rights.

9.4 All rights of any software used by Spring Airlines to provide services (including but not limited to any text, graphics, audio/video materials and auxiliary materials within) belong to the copyright owner of the software. Without the written consent of the copyright owner, no one may reverse engineer, reverse compile, or disassemble the software.

9.5 Spring Airlines holds complete intellectual property rights for software developed in-house to provide online services. Spring Airlines hereby grants You a personal non-exclusive, non-transferable, and revocable right to use its software on the mobile phone or computer in which You have ownership or usage rights, but only for Your personal legitimate, non-commercial purposes.

9.6 You hereby agree to turn over copyright protections including but not limited to reproduction, distribution, rental, exhibition, performance, screening, broadcasting, information network transmission, filming, adaptation, translation, and compilation, as well as other transferrable rights that copyright owners are entitled to, without compensation, for any form of text, pictures, and audio/video materials You publish through the internet or on a mobile terminal, etc., while visiting a Spring Airlines Platform. Spring Airlines is entitled to file separate lawsuits for compensation for infringement by anyone. This Agreement constitutes a written agreement under Article 25 of the Copyright Law. It applies to any copyright-protected content You access through the internet or a mobile terminal, etc., regardless of whether the content is formed before or after this Agreement is signed. You provide Spring Airlines and its Affiliates worldwide, permanent, and free usage rights of other materials and data You provide (and the right to re-authorize this right at multiple levels). In addition, Spring Airlines and its Affiliates have the right to use, copy, modify, adapt, publish, translate, distribute, execute, and display the intellectual property or works You publish (in whole or in party) without compensation, or to make derivative works, and to incorporate such information into Spring Airlines in any form of media or technology now known or developed in the future.

10. Interruption or termination of services

10.1 Spring Airlines needs to upgrade, repair or maintain the platform providing network services, or related equipment, on a regular or irregular basis. It reserves the right to modify, discontinue, or terminate some or all of the network services at any time without notifying You or corresponding responsibility to You or any third party. Spring Airlines is not liable if the network services (including fee-based services) are interrupted within a reasonable time due to such circumstances.

10.2 Spring Airlines has the right to interrupt or terminate the network services provided to You hereunder at any time without any liability to You or any third party in the following circumstances:

1) The User has provided untrue personal information to Spring Airlines;

2) The User has violated this Agreement or failed to perform its obligations.

11. Disclaimers

11.1 Spring Airlines, as a platform service provider, is subject to the Cyber Security Law and Electronic Commerce Law, but it does not provide any type of guarantee for obligations other than those mandated by national laws, including but not limited to:

1) That the network services will always meet user requirements;

2) That the network services will not be interrupted.

11.2 Spring airlines does not assume liability for the following actions but is obligated to cooperate with third parties, judicial authorities, or administrative agencies and relevant organizations to collect evidence, and to disclose Your registration information and assist in investigations as required by laws, competent authorities, or judicial authorities:

1) It is not responsible for any direct, indirect, incidental, special, or consequential damages arising from Your improper or illegal use of the service, transactions on the internet, or changes in transmission of information;

2) It is not responsible for any person's threatening, defamatory, obscene, offensive, or illegal content, behavior, or violations of the rights of others; nor for any content sent by anyone through the service;

3) All damages caused to any third party or Spring Airlines due to Your uploading of content in violation of laws or this Agreement shall be solely borne by You. Spring Airlines shall not be held liable.

11.3 You fully understand and agree that the services of this platform involve services such as the internet and mobile communications, which may be affected by instability in various links. Spring Airlines will not take any responsibility for any resulting risks of interruption, cancellation or termination of network service due to force majeure, computer viruses or hacking, system instability, user location, user shutdown, GSM networks, internet networks, communication lines, and other reasons beyond the prediction or control of Spring Airlines, but it will try to reduce Your resulting loss or impact.

11.4 Spring Airlines may provide links to other online websites or resources, and You may be redirected to websites operated by other operators, but it does not mean that Spring Airlines has any cooperation relationship with these operators. External websites fall into the responsibility of their operators, and are not within the control and responsibility of Spring Airlines. Spring Airlines shall not be liable for any damage or loss arising from the use or reliance on any such content, goods, or services posted on or obtained from any such website or resource. In order to avoid disputes, only when otherwise expressed in writing will Spring Airlines assume supplementary or joint responsibility for the content of these links.

12. Compensation

12.1 You are legally responsible for Your actions when using the services of Spring Airlines Platforms, including but not limited to compensations for infringed parties, and at least equal compensation to Spring Airlines when it has previously assumed administrative penalties or infringement damages due to Your actions.

12.2 You agree to indemnify Spring Airlines and its Partners against any damages caused by any claims, losses, or reasonable attorney fees caused or incurred by Your breach of this Agreement. At the same time, Spring Airlines has the right to take measures including but not limited to deleting information You have published, suspending Your use permission, terminating services, restricting use, canceling Your Spring Airlines Platform account, and holding You legally liable. Spring Airlines will not bear any responsibility for losses caused by such measures.

12.3 If any dispute arises between You and Spring Airlines due to this Agreement, You should first contact Spring Airlines for negotiation. To the extent permitted by law, Spring Airlines will refuse any additional expenses such as attorney's fees if You have rejected relevant proposals in writing without consultation.

13. Notices

13.1 All notices to You may be sent via announcements on Spring Airlines Platforms, email, text messages, or ordinary mail. You are responsible for the accuracy of Your contact information, and You bear the consequences if Spring Airlines cannot contact You through the methods You provide.

13.2 Negotiation and complaint documents You send to Spring Airlines must be successfully delivered to Spring Airlines, otherwise Spring Airlines will not recognize them.

13.3 Contact information of Spring Airlines: 021-95524. Email address: CS@ch.om. Mailing address: F4, Building 3, Hangyou Hotel, No. 528, Konggangyi Road, Shanghai, c/o Spring Airlines Legal Department.

14. Legal applicability and jurisdiction

14.1 Regardless of whether You are a user inside or outside the People's Republic of China, the establishment, validity, interpretation, amendment, supplementation, execution, and dispute resolution of the terms herein are subject to the laws and regulations of the People's Republic of China (excluding conflicts of laws).

14.2 This Agreement is signed in Changning District, Shanghai, People's Republic of China. If any dispute arises between You and Spring Airlines due to this Agreement, it should be settled first through friendly negotiation. If such negotiation fails, You agree to submit the dispute to the jurisdiction of the People's Court where this Agreement is signed.

14.3 The legal documents which apply to this Agreement include (without limitation):

The Contract Law of the People's Republic of China

The Civil Code of the People's Republic of China

The Cybersecurity Law of the People's Republic of China

The Copyright Law of the People's Republic of China

The Trademark Law of the People's Republic of China

The Electronic Signature Law of the People's Republic of China

The E-Commerce Law of the People's Republic of China

15. Other

15.1 Spring Airlines' failure to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such rights.

15.2 If any provision of this Agreement is wholly or partially invalid or unenforceable for any reason, its remaining provisions are still valid and legally binding upon both parties to the Agreement.

15.3 The clause titles hereof are for convenience only, have no actual meaning, cannot be used as a basis to interpret this Agreement, and should be ignored at the time of interpretation of the terms hereof.

15.4 If You have any objections or suggestions regarding the terms of this Agreement, You can contact Spring Airlines, and we will do our best to give You necessary help and services.

15.5 This Agreement takes effect as soon as You visit a Spring Airlines Platform, use related services, or register as a Spring Airlines Platform Member. Subsequent revisions are an integral part of this Agreement and become effective as soon as Spring Airlines publicizes them. If You continue using the services after this Agreement is amended, You are deemed to have accepted and voluntarily complied with the amended Agreement.

15.6 This Agreement forms a part of any contract signed between You and Spring Airlines. When no specific service contract has been signed, it serves as the basis for the agreement between Spring Airlines and You. For references explicitly provided by Spring Airlines and the continuous updates in the future, however, please refer to the latest announcements from Spring Airlines.

15.7 This Agreement is provided to You for reference in Simplified Chinese, English, Traditional Chinese, Japanese, Korean. In case of any discrepancies between these texts, the text in Simplified Chinese shall prevail.

(End of main body)

Spring Airlines

On March 19, 2020