Corporate Information

• Company Profile
• Emergency Measures for Flight Delays
• Conditions of Carriage for Passenger
• Privacy Policy
• Booking Policy
• Passenger Guidelines
• Investor Relations

Topics

• Notice

Reservations

• Three Fare Types
• Flight Schedules
• Rebooking, Refund, Various Fees
• Baggage
• Seat Selection
• Insurance
• Receipts
• Payment Methods

Departure

• Flight Status
• Airport Guide and Access

Support

• Confirmation of Reservation
• Age Restrictions
• Assistance
• Boarding Assistance
• Contact and Inquiries

Other Services

• SpringPass Points Management
• Passenger Satisfaction Survey
• Ticketing Outlets
• VIP Shuttle
• Electronic invoice

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