Onboard Delay Emergency Plan of Spring Airlines
In order to effectively manage flight delays, improve our onboard delay management, maintain onboard carriage order, prevent incidents such as illegal interference on the plane and protect passengers’ legitimate rights and interests, the plan hereof is developed per the requirements of the Provisions on Flight Regularity Management (Decree No. 56, 2016) issued by the Ministry of Transport of the People’s Republic of China as well as the provisions of Spring Airlines’ general terms on carriage by air.
Onboard delay refers to circumstances where passengers stay in the aircraft for longer than the taxing time specified by the airport from closing of the cabin door to the take-off of the plane, or from landing of the plane to the open of cabin door.
II. Information Notification
(I) Upon onboard delay, Spring Airlines shall inform the passengers every 30 minutes of flight information such as the reason and estimated time for the delay and so forth.
(II) Spring Airlines shall provide “Certificate of Flight Delay” for passengers per their request.
III. Food & Beverage Service Time
(I) During onboard delay, Spring Airlines shall make sure that the toilet set is working properly without interfering with aviation safety.
During onboard delay, Spring Airlines shall, when serving passengers, give priority to those who need special treatment, such as the disabled, seniors, pregnant women, unaccompanied minors and so on.
(II) According to the Official Reply to Differentiated Passenger Service of Spring Airlines Co., Ltd., a Letter of Politics and Law from the Civil Aviation Administration of China (Letter No. 565, 2005), Spring Airlines offers differentiated and personalized passenger services, and passengers may choose different food and beverage services on the flight according to their demands. Given the company’s operational features and space limitation on the plane, Spring Airlines is unable to provide free and undifferentiated food and beverage services on the plane for now.
IV. Conditions & Restrictions for Deboarding
(I) Conditions for Deboarding
Under the circumstance that the onboard delay lasts for more than three hours (including 3 hours) and there's no clear departure time, Spring Airlines may properly arrange the passengers to deboard the plane and wait somewhere else without violating any aviation safety or security rule.
(II) Restrictions for Deboarding
1. When there are not enough supporting resources on the ground.
2. Per special requests of other airports, immigration control, customs and so forth.
3. During major support tasks and the area of activity in the airport is under restriction.
4. In the event of major safety, security incidents and the waiting area in the airport is under restriction.
V. The plan hereof shall take effect on January 1st, 2017.