Dear passengers:

In accordance with the recent travel advisory issued by the Ministry of Foreign Affairs, in order to assist passengers in better planning their travel arrangements, the following notice regarding special handling of tickets for Japan routes of Spring Airlines (9C) is provided:

I. Scope of Application

Applicable to tickets purchased before 12:00 on December 5, 2025 (inclusive), with travel dates between December 5, 2025 (inclusive) and March 28, 2026 (inclusive), for flights operated by Spring Airlines (9C) to and from Osaka, Fukuoka, Ibaraki, Tokyo Haneda, Nagoya, Sapporo, Saga, Tokyo Narita, Okinawa, and Takamatsu.

II. Special Refund and Change Policy

For tickets that meet the above scope of application, from the time this notice is issued, passengers who process refunds or changes before the scheduled departure of the flight are entitled to the following involuntary refund and change.

1. If you choose to refund, the refund fee will be waived, and it is recommended that you process it as soon as possible to avoid any inconvenience caused by forgetting or changes.

2. If you choose to change to a subsequent flight on the same route operated by Spring Airlines, any fare difference will be charged according to regulations, and the change fee will be waived. The fee waiver for changes is limited to once; if a refund is needed after the fee-free change, it will be processed according to voluntary refund rules.

3. Passengers who have already processed refunds or changes before 12:00 on December 5, 2025 (inclusive) are not subject to this policy.

III. Processing Methods

Passengers with group bookings should contact the original ticketing unit, while other passengers can prioritize the following self-service channels for direct processing.

1. Follow the Spring Airlines WeChat Mini Program: "Service Center" - "Change and Refund";

2. Download the Spring Airlines APP: "Service Center" - "Change and Refund" - "Process by Document";

3. Log in to the Spring Airlines self-service refund and change link: https://t.ch.com/fFYM8;

4. Log in to the Spring Airlines official website: www.ch.com - " Services" - "Change and Refund";

Spring Airlines reminds you that the current customer service hotline is busy. Please process your requests as soon as possible through the Spring Airlines WeChat Mini Program or by downloading the Spring Airlines APP to avoid affecting your subsequent arrangements.

Respectfully,

Spring Airlines Co,. Ltd.

December 5, 2025