Dear Customers,

Thank you for using Spring Japan.

As a member of the JAL Group, Spring Japan strives to improve our services to provide all customers with a safe, secure, and comfortable air travel experience. We will listen sincerely to your opinions and suggestions and respond sincerely.

However, we consider severe nuisance behavior, such as abusive language and violence, to be acts that harm our staff. To protect the safety of our employees, we will act in accordance with the "JAL Group Basic Policy on Customer Harassment".

For more information, please refer to the "JAL Group Basic Policy on Customer Harassment".

SPRING JAPAN

2024-8-8