Why does the refund process take so long?

Can I take the cosmetics as carry-on baggage?

Can Seafood be carried as check-in baggages?

Can I bring SLR cameras onboard ?

How to get my ticket(official receipt) after taken the flight?

Can lithium batteries carried as carry-on baggages?

How long will the refund take if I pay for the tickets through international credit card?

How to make an insurance claim(For flights depart from Japan)?

Where can I take the free Shanghai Pudong earlybird shuttle?

Should I give prompt notice of claim upon occurrence of an insured event(For flights depart from Japan)?