Hotline: +(8621) 95524
Mailbox: cs@ch.com
Fax: +(8621) 95524*7
Spring Airlines Japan (SpringJapan) Customer Service Center (for flight numbers starting with IJ)
Customer service number and complaint acceptance number (Japan): 0570-666-118 (domestic calls within Japan only); business hours (Japan time): 9:00–17:30, open year-round ※Chinese, Japanese, and English services available.
Complaint and suggestion email: customer@jp.springairlines.com; business hours (Japan time): 9:00–17:30, open year-round ※Chinese, Japanese, and English services available.
Complaint acceptance number (China): 13144626550; business hours (China time): 9:00–17:00, open year-round ※Only Chinese service available.
The above contact methods are exclusively for complaint-related matters concerning tickets of Spring Airlines Japan Co., Ltd. (flight numbers starting with IJ).