Damaged Baggage

1. If you notice any damage on arrival, please report it to SPRING JAPAN staff immediately.

2. If you notice any damage after leaving the airport, please report it using the form below by the deadline (within three days of claiming your baggage).

Damaged Baggage Contact Form

Please note that we will not be able to respond to your request after the 3-day deadline.

We will deal with the damage to your baggage according to Conditions of Carriage for Domestic Flights.

3. Disclaimer. We handle checked baggage very carefully, but we are not responsible for any of the following damage should it occur.

   Damage caused by excessively heavy bags and bags filled beyond reasonable capacity.
   Damage determined as everyday wear and tear
   Damages caused by bag defects
   Missing casters, handles, straps, hooks, name tags, belts, pockets, suitcase covers and other protruding accessories
   Crack,scratches, cuts, dents, dirt, etc.
   Products inherently fragile, such as personal computers, cameras, watches, musical instruments and sports equipment (golf clubs, surfboards, windsurfing equipment, bicycles, etc.), ceramics and glassware
   The 3-day deadline has already passed as outlined in the Conditions of Carriage

   The images are for illustrative purposes only.

Undelivered or Lost Baggage

If you are unable to pick up your checked baggage at the airport of your destination, please report it to SPRING JAPAN staff immediately. We will search for your baggage and take necessary steps on the spot.

1. In case baggage is found

   We will inform you about the necessary procedures and returns in the future and send it to you.

2. In case baggage is not found

   If we do not find your baggage after 21 days of searching, we will inform you about compensation.

3. About the content declaration

   We may ask you verbally or in writing about the contents in detail so that we can use them to aid in the search. The information you provide will be important for checking when we make an offer of compensation.

4. About compensation

   If we do not find your baggage, we will make an offer of compensation after 21 days of your declaration, according to Conditions of Carriage for Domestic Passengers. SPRING JAPAN staff will contact you with details about compensation methods and amounts.

Forgot to pick up or made a mistake in collection

Upon arrival at your destination, you will need to confirm your baggage number on your own.

1. In the unlikely event that you forget to pick up your baggage or pick up someone else’s baggage, please immediately return to the airport of arrival and report it to SPRING JAPAN staff.

2. If you are unable to return to the airport of arrival immediately, please complete the Lost and Found Form and send it to our Call Center.

1. In case you forget to pick it up

   We will send your baggage to the location you specify. The customer is responsible for the cost of sending baggage.

2. In the event of a mistake in collection

   Please contact the airport of arrival or our Call Center before sending baggage. The customer who made a mistake in collection will be liable for the cost of sending baggage.

Lost items on board and at the terminal

1. Inquiries about lost items on board can be made to SPRING JAPAN. Please contact us here.

2. Please check with airport authorities for items lost within the airport terminal building.