Domestic Flights Within Japan
SPRING JAPAN
(Flight number IJ/Japan)
Rebookings
Reservations can be changed up to 30 days after the departure of the booked flight.
The boarding period is indefinite only during the sales period.
To rebook , a rebooking fee and fare difference（※）will apply. Please pay the rebooking fee and fare difference by the payment deadline.
※ Fare difference for rebookings
If the fare amount after the change is higher than the fare amount at the time of purchase, you will have to pay the difference.
If the fare amount after the change is less than the fare amount at the time of purchase, the difference cannot be refunded.
Where to Rebook
Purchase location | Rebooking location | |||
|---|---|---|---|---|
Online | Call Center※1 | Airport counter※2 | Travel agency | |
Online | 〇 | △ | 〇 | × |
Call Center | × | 〇 | 〇 | × |
Airport counter | × | 〇 | 〇 | × |
Travel agency | × | × | × | 〇 |
1 Please note SPRING JAPAN Call Center business hours (09:00-17:30) JST. Calls are not taken outside these hours, even if it is within the timeframe stipulated in our fare rules.In addition, if you purchased on the official website in a currency other than Japanese yen, Reservation changes may not be accepted at SPRING JAPAN callcenter. Please change (Rebook) it from the official website.
2 When rebooking at the airport counter, check-in procedures for passengers boarding that day will be prioritized to ensure on-time operations. Therefore, it is recommended to rebook online or through our Call Center as it may take time to serve you.
Contact and Inquiries - SPRING JAPAN (IJ) Call Center
Change of Name
You cannot change the name on your ticket. If the boarding passenger changes, a new ticket will need to be purchased. Please note that refunds due to passenger changes are subject to a cancellation fee as stipulated in our fare rules.
Also, if you want to correct a passenger's name because of a spelling error, we will correct it only once.
Terms and Conditions
Rebooking will be handled according to the fare rules set for each fare type.
We will accept rebookings on the condition that you contact our Call Center during business hours.
The convenience store "Pay-easy" payment will not be accepted for rebookings after the scheduled departure time.
Refunds
Refunds are possible up to 24 hours before the departure of the booked flight.
※A cancellation fee will apply.
Where to apply for refunds
Purchase location | Refund location | |||
|---|---|---|---|---|
Online | Call Center | Airport counter | Travel agency | |
Online | 〇 | 〇 | × | × |
Call Center | × | 〇 | × | × |
Airport counter | × | 〇 | 〇 | × |
Travel agency | × | × | × | 〇 |
Please note SPRING JAPAN Call Center business hours (09:00-17:30) JST. Calls are not taken outside these hours, even if it is within the timeframe stipulated in our fare rules.
Contact and Inquiries - SPRING JAPAN (IJ) Call Center
Terms and Conditions
Ticket refunds are accepted on the condition that you have booked a ticket on a refundable fare and have contacted our Call Center during business hours.
Refunds will be made by deducting the cancellation fee from the fare, excluding fees for optional services such as baggage and seat selection. Various fees such as optional service fees, new reservation fees, payment fees, rebooking fees are non- refundable.
For refunds, prepare your reservation confirmation form, a copy of your reservation number, or anything else that can confirm your reservation.
In the case of a refund by bank transfer, the customer is responsible for the transfer fee.
Rebookings/Refunds due to Exceptional Circumstances
If you are unable to board your booked flight due to illness or other reasons, or if your flight is significantly delayed or cancelled, we will make special arrangements under certain conditions.
For more information, see “Delays and Cancellations due to Bad Weather, Aircraft Maintenance, etc.” when you are unable to board due to illness or other reasons.
Frequently Asked Questions
- Q1. Can I get a refund for a major delay or cancellation due to bad weather such as a typhoon or heavy snow?
A. Regardless of the fare type you purchase, we will make special arrangements under certain conditions if significant delays or cancellations are expected to occur (or occurred) due to bad weather such as a typhoon or heavy snow.
For more information, please see “Delays and Cancellations due to Bad Weather Conditions, Aircraft Maintenance, etc.”
- Q2. Can I change my reservation or get a refund after purchasing a ticket? How much is the change/cancellation fee?
A.It depends on the fare type of your reservation. For details, see Rebooking and Cancellation Fee.
- Q3. How long will the refund take?
A. Settlement will occur between SPRING JAPAN, the bank, and the settlement company in between. As the three companies will be required to process and review the refund, it will take one to three months.
- Q4. I made a reservation for more than one person. Can I change or get a partial refund for people not travelling?
A.Yes, you can. Please follow the online procedure for Rebookings and Refunds. If you made a reservation with a travel agency, please contact them.
