Domestic Flights Within Japan
(Flight number IJ/Japan)
Types of Assistance
SPRING JAPAN is committed to assisting passengers who require mobility assistance, children traveling alone and expectant mothers, so that they may enjoy a comfortable flight with peace of mind. Please feel free to contact us if you require any assistance.
For details, see the following:
Please contact our Call Center in advance.
Children Traveling Alone (Junior Support Service)
Terms and Conditions
Junior Support Service allows children from 6 to 12 years old to travel alone.
Junior Support Service incurs a separate fee.
Junior Support Service is conditional, upon the fact that there will be a parent/guardian at the departure/arrival airport to see off and pick up your child.
If your child is carrying a GPS tracking device on them it will need to be turned off while onboard, because it may affect electronic devices on board.
Precautions when booking
Reservations for an unaccompanied minor cannot be made online. Please contact our Call Center.
The Junior Support Service fee will apply separately per child per sector.
The Junior Support Service fee is non-refundable.
You will be required to submit a Junior Support Service application form (serves as a Waiver Form).
Download it here.
Day of Departure
Please arrive at the airport early with plenty of time (about 90 minutes prior to departure). We will check the necessary documents when you check in.
At check in you will be provided a Junior Support Belt. Please ensure your child wears it.
Please accompany your child to the security checkpoint. SPRING JAPAN ground staff will assist your child from the security checkpoint.
SPRING JAPAN ground staff will accompany your child until boarding and will hand over your child to the cabin attendants.
Upon arrival, SPRING JAPAN ground staff at the destination airport will assist your child to the arrival lobby.
We will check the identification of the person waiting to meet your child in the arrival lobby and ask them to sign the necessary documents.
Frequently Asked Questions
- Q1. Can I see my child off at the boarding gate?
A. Please accompany your child to the security checkpoint entrance. From the security checkpoint, SPRING JAPAN staff will assist your child to the boarding gate.
- Q2. I am unable to have someone pick my child up at the arrival airport. Is there a service to take my child from the arrival airport to the final destination?
A. There is no taxi service from the arrival airport to the final destination. Pick up by a parent or guardian at the arrival airport is a condition of the Junior Support Service, therefore they must be picked up.
Expectant mothers and elderly passengers do not have to contact our Call Center unless you require special assistance.
You are permitted to board without prior notice, provided you meet the following requirements. However, if you make us aware of your situation at the time of booking, check in on the day can be expedited.
Maternal and Child Health Handbook
Medical Information Form (MEDIF) (32 to 34 weeks)
Waiver Form (32 to 34 weeks)
If you do not have a Maternal and Child Health Handbook, please bring a document that shows your due date.
Our staff will check your documents and confirm your fitness to fly at the check-in counter.
Week of pregnancy
Days of pregnancy
- 28 weeks
※You do not need a Medical Information Form (MEDIF).
※You need a Medical Information Form (MEDIF) from your obstetrician.
The conditions in the MEDIF are as follows:
Please fasten your seat belt so that it goes low across your waist, ensuring that it does not put pressure on your abdomen.
After 40 weeks
The following forms are in the format required by SPRING JAPAN.
Expectant mothers travelling with infants
Expectant mothers who are 32 weeks or further into their pregnancy will not be permitted to travel with an infant under the age of 2 on board.
Precautions on the day of departure
On the day of the flight, it will take some time to check your documents to ensure your fitness to fly. You are not permitted to use the automatic check-in machines. Please come to the check-in counter.
Please arrive at the airport early with plenty of time (about 90 minutes prior to departure).
When boarding, we will assist you to the cabin with priority. Please be at the boarding gate by the boarding time.
Frequently Asked Questions
- Q1. I am pregnant. Can I sit in an exit row seat?
A.As passengers seated in exit row seats are required to assist in an emergency evacuation, expectant mothers are not permitted to use exit row seats.
- Q2. I am pregnant. What assistance can you offer?
A.We offer priority boarding for expectant mothers. If you have any problems on board, please feel free to ask our cabin attendant.
Inquiries about services for elderly passengers can be made through our Call Center.
Reservations for customers who need assistance can be made through our Call Center. Please let us know what assistance is needed when you make a reservation. Please note that we may not be able to accommodate your request, so please contact us at your earliest convenience.
Depending on the type of assistance, a Medical Information Form (MEDIF) and Waiver Form need to be prepared. Please download, fill out and submit the forms at least five days before the scheduled departure date through our Call Center.
Please allow plenty of time to come to the check-in counter (around 90 minutes prior to departure) on the day of departure, as check-in procedures and security inspection may take time.
For your safety, you are not permitted to select an exit row seat.
SPRING JAPAN does not allow dialysis on flights.