Assistance

Domestic Flights Within Japan

SPRING JAPAN

(Flight number IJ/Japan)

Types of Assistance

SPRING JAPAN is committed to assisting passengers who require mobility assistance, children traveling alone and expectant mothers, so that they may enjoy a comfortable flight with peace of mind. Please feel free to contact us if you require any assistance.

For details, see the following:

Please contact our Call Center in advance.

Children Traveling Alone (Junior Support Service)
Expectant Mothers
Elderly Passengers

Children Traveling Alone (Junior Support Service)

Terms and Conditions

Junior Support Service allows children from 6 to 12 years old to travel alone.
Junior Support Service incurs a separate fee.
Junior Support Service is conditional, upon the fact that there will be a parent/guardian at the departure/arrival airport to see off and pick up your child.
If your child is carrying a GPS tracking device on them it will need to be turned off while onboard, because it may affect electronic devices on board.

Precautions when booking

Reservations for an unaccompanied minor cannot be made online. Please contact our Call Center.
The Junior Support Service fee will apply separately per child per sector.
The Junior Support Service fee is non-refundable.

Necessary Documents

You will be required to submit a Junior Support Service application form (serves as a Waiver Form).
Download it here.

Day of Departure

Please arrive at the airport early with plenty of time (about 90 minutes prior to departure). We will check the necessary documents when you check in.

At check in you will be provided a Junior Support Belt. Please ensure your child wears it.

Please accompany your child to the security checkpoint. SPRING JAPAN ground staff will assist your child from the security checkpoint.

SPRING JAPAN ground staff will accompany your child until boarding and will hand over your child to the cabin attendants.

Upon arrival, SPRING JAPAN ground staff at the destination airport will assist your child to the arrival lobby.

We will check the identification of the person waiting to meet your child in the arrival lobby and ask them to sign the necessary documents.

Frequently Asked Questions

Q1. Can I see my child off at the boarding gate?: A. Please accompany your child to the security checkpoint entrance. From the security checkpoint, SPRING JAPAN staff will assist your child to the boarding gate.
Q2. I am unable to have someone pick my child up at the arrival airport. Is there a service to take my child from the arrival airport to the final destination?: A. There is no taxi service from the arrival airport to the final destination. Pick up by a parent or guardian at the arrival airport is a condition of the Junior Support Service, therefore they must be picked up.

Expectant Mothers

Expectant mothers and elderly passengers do not have to contact our Call Center unless you require special assistance.

Please note;

You are permitted to board without prior notice, provided you meet the following requirements. However, if you make us aware of your situation at the time of booking, check in on the day can be expedited.

Maternal and Child Health Handbook

If you do not have a Maternal and Child Health Handbook, please bring a document that shows your due date.

Medical Information Form (MEDIF) (32 to 34 weeks)
Waiver Form (32 to 34 weeks)

Our staff will check your documents and confirm your fitness to fly at the check-in counter.

Week of pregnancy	Days of pregnancy	Boarding applicability	Caution
- 28 weeks	~202	Permitted ※You do not need a Medical Information Form (MEDIF).	Unless you have a specific diagnosis from your obstetrician, you can board the plane in the same way as any other passenger. Please bring documents such as your Maternal and Child Health Handbook or other documentation that shows your due date.
29 weeks	203~209
30 weeks	210~216
31 weeks	217~223
32 weeks	224~230	Permitted ※You need a Medical Information Form (MEDIF) from your obstetrician.	Passengers must submit a completed Waiver Form and the Medical Information Form (MEDIF) completed by your obstetrician. If you do not have a MEDIF or Waiver Form, or do not meet the requirements, you will not be able to board. The conditions in the MEDIF are as follows: It must be filled out by your obstetrician It must indicate how many weeks pregnant you are. There should be a statement that you can travel by air through a diagnosis from your obstetrician. On domestic flights, the MEDIF must be issued within seven days of boarding including the boarding date. In the case of a round-trip, fill in the date of boarding for the return flight on SPRING JAPAN. The MEDIF must be issued within 7 days of each boarding date for domestic flights. Be sure to bring your Maternal and Child Health Handbook or other document that shows your due date. You are permitted to bring a child who is 2 years or older. We cannot accept bookings where you will be travelling with a child under 2 years old. Please fasten your seat belt so that it goes low across your waist, ensuring that it does not put pressure on your abdomen.
33 weeks	231~237
34 weeks	238~244
35 weeks	245~251	Not permitted	If you are 35 weeks pregnant or more, you will not be able to board even if you have a Medical Information Form (MEDIF) completed by your obstetrician.
36 weeks	252~258
37 weeks	259~265
38 weeks	266~272
39 weeks	273~279
After 40 weeks	280~

The following forms are in the format required by SPRING JAPAN.

Download the Waiver Form here.
Download the Medical Information Form (MEDIF) here.

Expectant mothers travelling with infants

Expectant mothers who are 32 weeks or further into their pregnancy will not be permitted to travel with an infant under the age of 2 on board.

Precautions on the day of departure

On the day of the flight, it will take some time to check your documents to ensure your fitness to fly. You are not permitted to use the automatic check-in machines. Please come to the check-in counter.

Please arrive at the airport early with plenty of time (about 90 minutes prior to departure).

When boarding, we will assist you to the cabin with priority. Please be at the boarding gate by the boarding time.

Frequently Asked Questions

Q1. I am pregnant. Can I sit in an exit row seat?: A.As passengers seated in exit row seats are required to assist in an emergency evacuation, expectant mothers are not permitted to use exit row seats.
Q2. I am pregnant. What assistance can you offer?: A.We offer priority boarding for expectant mothers. If you have any problems on board, please feel free to ask our cabin attendant.

Elderly Passengers

Inquiries about services for elderly passengers can be made through our Call Center.

Information

Reservations for customers who need assistance can be made through our Call Center. Please let us know what assistance is needed when you make a reservation. Please note that we may not be able to accommodate your request, so please contact us at your earliest convenience.
Depending on the type of assistance, a Medical Information Form (MEDIF) and Waiver Form need to be prepared. Please download, fill out and submit the forms at least five days before the scheduled departure date through our Call Center.
Please allow plenty of time to come to the check-in counter (around 90 minutes prior to departure) on the day of departure, as check-in procedures and security inspection may take time.
For your safety, you are not permitted to select an exit row seat.
SPRING JAPAN does not allow dialysis on flights.